Take Time to Take a Breath
As we continue to talk about our Code of Values™ I thought I'd talk about our ufourth code of values, which is one that I have to work on each and every day. . "Speaking calmly and respectfully, without profanity or sarcasm" can sometimes be a challenge when things are not going well or we're not getting what we want. I find it one that when practiced makes meetings, calls, and communication in general more positive and productive.
Having worked on both sides of the franchise coin I understand as well as anyone how we can all have bad days. The key to keeping our team running strongly is to remember to treat everyone with respect - that means EVERYONE.
The next time a customer service representative, your customer or even a family member annoys you, take a moment to catch your breath. Think before you react. Instead respond with respect to those around you with the belief of "do unto others as you would have done to you."
Here's wishing you a world class day!