“I called Mr. Rooter concerning a broken main water shut off valve situated in the basement at home. It was frozen in the off position which meant no running water. I called Mr. Rooter and spoke with a very pleasant lady who was sympathetic to my predicament. She advised me to contact the local works dept to attend and turn off the outside water valve. To their credit they arrived shortly thereafter. I called back Mr. Rooter the following morning and requested their services. The technician was dispatched and arrived within the hour. He took the time to explain what was involved and answered all my questions. Upon completion of the job he made a point of cleaning up the work area. Prior to leaving he gave me his business card and told me his goal was to do the job right the first time and to call him if there were and concerns. Thank you Rick for a job well done!”
Paul C. , Whitby, ON
“Todd the technician is very knowledgeable and his work is nothing short of fantastic. We are very satisfied with the work done.”
Derrick R. , Mississauga, ON
“We had a clogged kitchen sink, a major source of inconvenience. Response to our call in the evening was fast and the person who did the job provided quick and very efficient service. He was also very professional in his approach. For example, we were provided with an estimate before job started and the plumber clearly explained what he wanted to do. We will not hesitate to use Mr. Rooter services again if needed.”
Jacques G. , Ottawa, ON
“The worker was very good, polite, and very careful in all action. Great service. Keep it up.”
Raphael R. , Toronto, ON
“Everything was clogged; toilets, showers, and nothing was draining. What a mess. I called Mr. Rooter and they came within a few hours. Luca was polite, professional, had all the latest gadgets, and cleaned up afterwards. I appreciated the written and signed quote in advance of starting the work -- no surprises. It all worked out very well. I would highly recommend this company.”
Dave R. , Ottawa, ON
“Mr Rooter was on time, professional, clean, and friendly. They assessed the problem, provided estimate, and resolved the issue quickly. They also went above and beyond. Excellent.”
Cid P. , Ottawa, ON
“Our toilet in the bathroom upstairs was giving us quite a headache, we phoned Mr.Rooter plumbing and they came the next day to see what the problem was. Will was one of the nicest, most charming young men our family has ever had the pleasure of meeting. He took care of the problem right away! Anyone who gets to have Will is super lucky. We would recommend him and Mr.Rooter to everyone! Thank you again.”
Julie P. , Mississauga, ON
“Excellent service, very prompt, and the service technician was very knowledgeable. He also offered some helpful advice regarding options for future work that will need to be done.”
A. P. , Ottawa, ON
“I had to write to let you know about the great work that Jeff did at our house today. As I keep telling Jeff, he might as well be a member of our family as a result of how much time he spends here with us. Only because he knows all the plumbing work that has been done at our house was he able to fix the problem today without having to remove the toilet (which I understand would not have been an easy job and also very expensive for us). Jeff takes the time to explain what is happening, what he is doing and he is always very professional. He also cleans up after the job is done. You have a great employee in Jeff and he always represents Mr. Rooter in a positive, professional way. I hope that I won't ever need plumbing services again, but being the realist that I am, I know that is a hope against hope. Please just keep sending Jeff whenever I call again. He makes my life so much easier because I know I can trust him to do a great and thorough job.”
Tish T. , Windsor, ON
“Hello: We had a kitchen sink situation - it was leaking under the sink and water coming up into the sink - when our dishwasher was on. Telephone Mr. Rooter in the evening of December 20th. We received a reply in less than 1/2 hour - set up an appointment. Chris Cochrane came to our aid. He was very knowledgeable and cleared and reset the sink trap - then cleared the pipes twice to move the "black" stuff caught up in the pipe. Very pleasant person to talk with also made a few suggestions on how to keep our pipes running better. Cleaned up his work area and himself, I might add, his hands were very black with the crease and grime that came out with the auger. Explained to us before hand what he was going to do and the cost of this repair. We have no hesitation is recommending Chris Cochrane to make any plumbing repairs. We will be using Mr. Rooter again - when we confront a plumbing problem.”
Robert W. , Pickering, ON
“Chris, who was my Licensed Tech, was very courteous. I have dealt with Peter all the time but he was away on vacation. Chris did a marvelous job and I would recommend him to anyone...His work was excellent and he cleaned up after he was done...I am a stickler for a tradesman who takes pride in his or her work...Thanks”
Craig G. , Pickering, ON
“My basement drain backed up and I required assistance quickly. I called Mr. Rooter and they were able to send a plumber out immediately after I finished work. Chris Cochrane showed up and he was on time, professional and honest. Chris assessed the situation and provided me with a quote on the spot. In my opinion, Chris went above and beyond what I expected of him. Chris fixed the problem and helped me determine future plumbing issues around my home. I would not hesitate to call Chris back and strongly recommend people in the Durham region to request Chris when they have a plumbing issue. Thanks Chris. As for Mr. Rooter the company, I found the prices to be a bit expensive but Chris proved you get what you pay for. In the future, I would like the dispatcher to give me a range of costs prior to the plumber showing up. The company avoids this by not charging you anything for the initial consultation with the plumber but that prevents you from comparing prices with other companies. That being said, I am very happy with the services I received and I would not hesitate to call Mr. Rooter in the future. For those of you curious about the price, a camera inspection and drain snake will cost you around $350-400.”
Marco S. , Whitby, ON
“Todd White was a very nice and professional plumbing technician. He explained what was wrong with our toilet, called the landlord to go over the price before beginning work, and then fixed it quickly. I would use this service again, if needed.”
Amy , Etobicoke, ON
“One simple call, my appointment was set up instantly and arrived on time. The technician, Mike, walked me through the entire process, identified the problem and solution very quickly. A simple faucet replacement, but a job well done (and promptly done too). A wonderful service, and one that I will use and recommend in the future.”
Junior B. , Mississauga, ON
“I would like to commend Mike R. on a thoroughly professional job experience for me.The job evolved into a more complicated situation and he was extremely informative with the details of each step.I appreciate that and will certainly recommend Mr. Rooter Plumbing to any and all of my friends and family. Good job Mike! Rita U.”
Rita U , Toronto, ON
“As a woman on her own, I was intimidated having to contact a plumbing service. I have to admit now that there was no need to feel that way at all! Steve Lemieux showed up, was so polite and courteous and put my mind at ease. He explained the problem and what my options were. He did a great job fixing the problem and then proceeded with a complimentary home inspection. Wow, it was great. I now understand how things work and have no further issues. I will certainly call Mr. Rooter for any future plumbing issues and recommend them to all my friends. Thanks so much.”
Kathleen , Ottawa, ON
“Bill Pascall and his team from Mr. Rooter Plumbing, Sault Ste. Marie, are courteous, clean, and efficient. They're excellent plumbers who give a fair price for the work done. These folks finish the job they came to do!”
Chris S. , RR# 1 Hilton Beach, St Joseph Island, ON
“My mother was in great need of a plumber but after her sending three plumbers away , I was at my wits end. I decided to try Mr. Rooter and explained the situation to the lady over the phone. The plumbers arrived on time and were very courteous to my mom. The work was completed and when they left my mom told them they were phenomenal. I can't thank you enough for being upfront and explaining everything to my mom with such respect and dignity. I definitely would recommend Mr. Rooter to anyone but especially to seniors who are leery of being judged and mistreated by a contract worker.”
Leslie , Calgary, AB
“Thanks Folks. Second visit in just over a month and WOW. .. . . if those two separate individuals are the 'common denominator' for this Company then the Company is in VERY GOOD hands. Wonderful reps . . . conversant, friendly and just all around knowledgeable in their specific zone of employment. A pleasure to have them undertake our two specific tasks -- installation of new water tank for our artisan well then installation of new dishwasher. In latter case I installed a new dishwasher several weeks ago in our Out of Town Summer house but I was extremely luck to have Mike do this job as it was a very tricky installation requiring someone with a steep knowledge base of various Dishwashers + Experience. Will be happy to Recommend you folk.”
George , Portugal Cove, NL
“Ryan was the technician who came to unclog my kitchen sink. It was done in a professional and timely manner. My kitchen was left cleaner than it was before he arrived. Ryan was very friendly and great personality. I would recommend Mr Rooter to anyone who needs this type of service and especially Ryan as we shared a few laughs and made the stressful situation more fun.”
Connie E. , Penticton, BC
“We recently had Eric come to do some work at our house. He was extremely thorough and knowledgeable, kind and friendly. When we need plumbing services in future, we would definitely use Mr. Rooter and request Eric, if possible.”
Patrick and Heather B. , Kitchener, ON
“This is my first experience with this company. The lady dispatcher was very courteous and comforting. Although it was Sunday afternoon, a plumbing Technician Robert Cassels showed up on time as was promised by the dispatcher. He was very knowledgeable and helpful and well equipped. He found the leaky pipe and fixed it very quickly. He also got us in touch with the restoration company the same day to fix the water damage. He cleaned up the place really good. I really appreciate the service provided by Robert and Mr Rooter. Thank you, K.D.”
K. D. , Aurora, ON
“Marc came to do repairs to some of my plumbing problems and to especially clear the block in my kitchen drain. While here he discovered that I had several leaking pipes which I had not noticed. He repaired everything, he was very professional in his work and didn't take a break until the job was complete. I was very impressed with his professionalism. I would definitely use Mr.Rooter again and especially ask for him as my technician.”
Cathy , Toronto, ON
“Could not be happier with this company. Waqas was the plumber we dealt with. He was friendly and professional. We had him complete 3 jobs around the house in less than 2 hours. Everything was done according to code, double checked, and he even cleaned up afterwards. We were very impressed with the service Waqas provided!”
Jad H , Toronto, ON
“I am a landlord who required immediate service to a clogged toilet at a rental property. Mr. Rooter was quick to respond and sent technician Rick Phillips to the property within the hour. Rick was amazing! He was not only able to fix the problem asap, but also told advised me about preventing the problem going forward. Given that I don't live there, he went above and beyond to ensure that I understood exactly what the problem is and how to prevent it in order to save me money in the future. I highly recommend Rick. He is excellent!!!”
Tanya M , Toronto, ON
“Sean carter showed up on time and fixed my problem in a clean , professional way, ........ Excellent job!!!!!!”
Tyler , Mississauga, ON
“I'm glad that I called Mr.Rooter for my water leak in my house. They send Mr.Mark to do my work and he is prompt and pleasant guy. I'm very happy with his work. Job well done Mark and I will use them in the future.”
Theresa , mississauga, ON
“Joined Mr Rooter 9 years ago. I would recommend this company to anyone asking. The service has always been on time and the jobs are have never been over the predetermined price. I have been impressed with every tech they have sent. Good knowledge and very friendly.”
Phil S , Mississauga, ON
“Chris C was awesome. Arrived on time and explained the problem and went over my options . Throughout the process he made sure to explain everything and went over some general housekeeping to ensure the problem does not happen again. job well done. Thank-you Chris!!!”
MCG , Pickering, ON
“We are so happy with the service we received! He showed up on time, was friendly and explained things to us thoroughly! Highly recommend this company to everyone! You won't be disappointed!”
Sherry , Brandon, MB
“Will Vincent, from the Mississauga office, just left my home after doing a stellar job of fixing my leaking drain. I cannot express in words how impressed I was with him as an individual and a plumber. It sure is a pleasure to meet someone in the service industry with such natural interpersonal skills, as well as top skills in his trade, as so many lack basic courtesies nowadays and provide shoddy workmanship, to boot. I felt completely comfortable having Will in my home, which is not something I always feel about trades people. Thank you Will for your hard work and very pleasant demeanor!”
Judy , Mississauga, ON
“On calling, my initial contact was with Anastasia. I was impressed at her phone manners and the way she represented the company. I knew then I had made the right choice. She had a technician call me and set up a meeting. On site, the technician Mark said he could do the work right away so as not to disrupt my business more than necessary. His work was impeccable, his demeanor very pleasant. All around, a very good experience. I would highly recommend Mr. Rooter to anyone needing these services.”
Mark Miller , Chilliwack, BC
“This being my first experience with your company, I was very impressed and satisfied with the services provided. After rescuing me, the technician explained the extended service plan, which I purchased; as well as offering to have the main office contact me about a new purchase and installation quote for both toilets in my condo. I am quite pleased!”
Susan J.
“The technician was on time, professional, and very knowledgeable and helpful! Very friendly and helpful dispatch service as well! With my house being under contract now, I will most definitely refer them to the new owners of my home.”
Carolin H.
“Everyone and everything about the experience with Mr. Rooter Plumbing went beyond my expectations. I would highly recommend this company to all of my family and friends.”
Anita B.
“If it wasn’t for Mr. Rooter, the toilets would still be plugged. Our technician worked extremely hard and was very professional. He is an unbelievably hard worker.”
Jennifer
“I just would like to say how great a job Mike (the technician) did. He was courteous, efficient, clean and very helpful/ All of your technician are excellent and he is just another example of why I come back over and over again to your company when I need work done.”
Robert S.
“The service I received was great. It was a Sunday afternoon and the technician did everything that he could to try and help out. Excellent customer service skills and knowledge of different services! It’s rare that you see someone come out to your home on a weekend, on a Sunday especially, but still remain positive and keep a good attitude throughout.”
Antwoine P.
“Thank goodness I now know Mr. Rooter”
AnnTiffin G.
“I called Mr. Rooter and was able to get them to come out immediately at no additional charge, and they quoted me a price. Larry was my plumber, and let me say that he was great!”
Donald H.
“The technician showed up early and was extremely courteous and professional. He also asked if I would like him to check for any other potential problems before leaving. He went beyond good service.”
Holly T.
“Our technician quickly diagnosed the problem, explained the remedy, and began his work. He was efficient and explained the process as he worked. I appreciate his professionalism, expertise, and friendliness. I will call Mr. Rooter in the future for my plumbing needs!”
Phil T.