My Mom used to remind me that sometimes things don't always go as planned. Appointments get forgotten, people get double-booked, that one thing you need at the grocery store is the one thing you didn't remember to buy. And as soon as we know we've possibly broken an agreement or a promise we need to let the people it affects know as soon as possible. Have you ever waited and waited for a service provider to show up at your home only to have them be three hours later than originally promised with no call or advanced call?

That is why the Code of Value - "Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned" - particularly resonates with me. This is why we at Mr. Rooter Plumbing work hard to ensure our customers know when we can't do exactly as we promised. If our technicians will be late, or a job may take longer than we expected - rest assured we will let you know ahead of time. This takes away the unpleasant surprise of realizing when things don't always go as planned.

Here's wishing you a world class day!