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DONE RIGHT PROMISE

We stand by the promise to do the job right. Our independently owned franchise owners will perform services in a professional, workmanlike manner, consistent with the guidelines of the local inspection jurisdiction having authority. If you believe the job was not done right, contact your local franchise owner within 30 days for drain cleaning, 90 days on repair workmanship, 1 year on replacement workmanship for residential clients, and 30 days on all workmanship for commercial clients and they will remedy the area of concern or re-perform the services at no additional cost to you. In the event you are still not satisfied, our liability is limited as set forth below.

DISCLAIMER OF CERTAIN WARRANTIES

Because we are a services company and do not manufacture products, we only warrant their services with the “Done Right Promise.” Except as otherwise provided or where prohibited by law, we provide no further warranty as to the services and all third-party manufactured materials or goods provided or installed in connection with the services are provided without warranties by us of any kind, either express or implied, including but not limited to warranties of title, implied warranties of merchantability or fitness for a particular purpose, or non-infringement of third-party rights. To the maximum extent permitted by applicable law, we and our independently owned franchise owners make no representations and expressly disclaim the above warranties including any as to the reliability, quality, or performance of any third-party manufactured materials or goods or installed in connection with or services.

EXCLUSIONS

The “Done Right Promise” is subject to the following exclusions: (i) services that you request be performed that were not originally agreed to be performed for you; (ii) losses or inability to perform arising out of acts of nature or other force majeure event; (iii) losses or inability to perform arising from the acts or omissions of you or a third party; (vi) losses or inability to perform arising from a manufacturer’s or a product’s defects; (v) losses or inability to perform due to unforeseeable or latent defects in the premises or property; and/or (vi) services that you request be re-performed but for which you have not previously paid in full.

LIMITATION OF LIABILITY

OUR LIABILITY IS LIMITED SO WE CAN PROVIDE PROFESSIONAL SERVICES AT A REASONABLE PRICE. EXCEPT AS OTHERWISE PROVIDED OR WHERE PROHIBITED BY LAW, IN NO EVENT UNDER ANY THEORY OF LIABILITY SHALL WE, OUR FRANCHISE OWNERS, OR OUR AGENTS BE LIABLE FOR ANY LOSS OR CLAIM ARISING FROM INJURY TO PERSON OR PROPERTY, PRODUCT DEFECT OR FAILURE, ACTS OR OMISSIONS BY YOU OR A THIRD PARTY, LOSS OF USE, PROFITS, OR OPPORTUNITY, AND/OR ANY OTHER INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, REGARDLESS OF WHETHER WE, OUR FRANCHISE OWNERS, OR OUR AGENTS HAD NOTICE OF THE POSSIBILITY OF SUCH LOSS, CLAIM OR DAMAGES. BECAUSE SOME PROVINCES DO NOT ALLOW THE ABOVE LIMITATION OF LIABILITY, IT MAY NOT APPLY TO YOU AND YOU MAY HAVE ADDITIONAL RIGHTS. IN THE EVENT THE ABOVE LIMITATION OF LIABILITY DOES NOT PRECLUDE LIABILITY OR IS FOUND UNENFORCEABLE, YOU AGREE YOUR EXCLUSIVE AND SOLE REMEDY FROM US, OUR FRANCHISE OWNERS, OR OUR AGENTS IS LIMITED TO THE MONETARY AMOUNT PREVIOUSLY PAID BY YOU FOR THE SERVICES.

a Mr. Rooter plumber walking up to a house
  • 5 out of 5 Star Rating
    “Our technician quickly diagnosed the problem, explained the remedy, and began his work. He was efficient and explained the process as he worked. I appreciate his professionalism, expertise, and friendliness. I will call Mr. Rooter in the future for my plum”

    - Phil T.

  • 5 out of 5 Star Rating
    “Tthe technician showed up early and was extremely courteous and professional. He also asked if I would like him to check for any other potential problems before leaving. He went beyond good service.”

    - Holly T.

  • 5 out of 5 Star Rating
    “I called Mr. Rooter and was able to get them to come out immediately at no additional charge, and they quoted me a price. Larry was my plumber, and let me say that he was great!”

    - Donald H.

  • 5 out of 5 Star Rating
    “I have had magnificent service from a great plumbing expert. Thank goodness I now know Mr. Rooter and the experience of fast action in response to my call for help and exquisite repair of the great problem in my house.”

    - AnnTiffin G.

  • 5 out of 5 Star Rating
    “The service I received was great. It was a Sunday afternoon and the technician did everything that he could to try and help out. Excellent customer service skills and knowledge of different services! It’s rare that you see someone come out to your home on ”

    - Antwoine P.

  • 5 out of 5 Star Rating
    “I just would like to say how great a job the technician did. He was courteous, efficient, clean and very helpful. All of your technician are excellent and he is just another example of why I come back over and over again to your company when I need work do”

    - Robert S.

  • 5 out of 5 Star Rating
    “If it wasn’t for Mr. Rooter, the toilets would still be plugged. Our technician worked extremely hard and was very professional. He is an unbelievably hard worker.”

    - Jennifer

  • 5 out of 5 Star Rating
    “Everyone and everything about the experience with Mr. Rooter Plumbing went beyond my expectations. I would highly recommend this company to all of my family and friends.”

    - Anita B.

  • 5 out of 5 Star Rating
    “The technician was on time, professional, and very knowledgeable and helpful! Very friendly and helpful dispatch service as well! With my house being under contract now, I will most definitely refer them to the new owners of my home.”

    - Carolin H.

  • 5 out of 5 Star Rating
    “This being my first experience with your company, I was very impressed and satisfied with the services provided. After rescuing me, the technician explained the extended service plan, which I purchased; as well as offering to have the main office contact m”

    - Susan J.

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