Plumbing emergencies always strike at the worst time. When you’re dealing with a backed-up sewer or broken waterline, you need to know that you’ve hired a Whitby emergency plumber you can trust.
While you’re trying to turn off your electricity because your basement is flooding or running to grab towels to clean up a toilet that won’t stop overflowing, it can be a real headache to also have to scramble around seeking an emergency plumber.
The best way to prepare for a plumbing emergency is exactly that: be prepared. By researching a plumbing company in advance, you’ll save yourself the stress of having to madly search for a Whitby emergency plumber, make your best bet and hope you’ve made a good choice.
At Mr. Rooter of Whitby-Oshawa, we understand how stressful an emergency plumbing situation can be. That’s why we put together this guide to finding the right Whitby emergency plumber. We want our customers to feel empowered when disaster strikes and do our part to help you know what to do in an urgent situation.
5 Steps to Find the Right Emergency Plumber
When your basement is full of water and you’re trying to carefully remove your precious possessions before they further get damaged, you don’t want to waste time searching for the right Whitby emergency plumber. Rather, having a plumbing service on-call in advance will be a huge stress relief.
1. Start with a Broad Search for 24-Hour Plumbers
Right off the bat, you need to be sure when hiring an emergency plumbing service that the company is available 24/7. Emergencies rarely happen at a convenient time, so it’s very important to check that the Whitby plumber near you has a dedicated staff member on-call at all times of the day.
Not all plumbing companies were created equal, and it might surprise you to learn that there are less 24/7 emergency plumbers in the Whitby area than you might have initially thought. Mr. Rooter of Whitby-Oshawa is in fact a 24/7 emergency plumbing team; our friendly and courteous staff is available at all times of the day, week, or year, ready to respond to your plumbing emergency.
2. Check for Overtime Charges
Once you’ve researched emergency plumbers that are available 24/7 in your area, check to see what their rates are like and if they charge overtime fees. Many companies will charge extra for work that takes place outside of regular office hours—particularly on stat holidays or late at night.
However, an emergency plumbing company worth their salt will not charge for overtime fees. You don’t have control over when a pipe bursts or your sewage main line backs up. It’s hardly fair to expect you to pay more when you’re already in the midst of a highly stressful situation. At Mr. Rooter of Whitby-Oshawa, we never charge for overtime fees. Our first priority is your safety and peace of mind.
3. Research Experience
Experience does matter. When you’re looking for a Whitby emergency plumber, check to see how many years he or she has on the job. The more experience means that a plumber will be able to handle your urgent plumbing repair efficiently and professionally, while troubleshooting any underlying concerns to prevent the issue from happening again. Additionally, the more experience a plumber has, the better he or she will be at problem solving on the fly—after all, during an emergency you never know what is going to happen next.
At Mr. Rooter of Whitby-Oshawa, all of our plumbers are highly experienced and trained. We pride ourselves on being among the best in our field. Our seasoned plumbing experts have seen it all and are well-versed in handling a range of plumbing emergencies—from flooding basements to frozen pipes and backed-up sewage in the backyard.
4. Confirm Licensing, Bondage and Insurance
While having the right certification isn’t necessarily the only indication you should look for that an emergency plumber in Whitby is the right choice, it’s still important to confirm. Not only do you want to be sure that the plumbing service you hire is professional, but checking for insurance is very important so that you’re not liable for any damages or injury that might occur.
At Mr. Rooter of Whitby-Oshawa, each of our plumbers are certified, licensed, bonded, and insured. Ensuring we have all our ducks in a row is just one way we consistently go above and beyond for our clients.
5. Look at Reviews and References
Before finally choosing the right Whitby emergency plumber for you, it’s very important to look at review sites such as the Better Business Bureau, HomeAdvisor, and Google My Business. These reviews will be able to give you a sense of the experiences other Whitby homeowners had with the plumbing company you’re interested in.
Additionally, it’s helpful to be able to look at the consistency of reviews and the date of the review. If a company had many 5 star reviews a year ago but their rating has since dropped, they might no longer be a good choice. Alternatively, if a company started with lower ratings and now has consistently 5-star ratings, that’s a good indication the company has adjusted for the better.
Why Choose Mr. Rooter of Whitby-Oshawa?
We understand how stressful it can be to deal with a plumbing emergency. Waking up to water rushing out of a burst pipe or to a flooded basement is every homeowner’s nightmare. At Mr. Rooter of Whitby-Oshawa, we value your family’s health and safety as much as you do. That’s why we’re available 24/7 to help with any plumbing emergency.
When you have a plumbing problem, the team at Mr. Rooter of Whitby-Oshawa prioritizes solving that problem efficiently so you can go back to normal as soon as possible. Our company has more than 50 years of industry experience; we pride ourselves on our reliability and outstanding customer service.
In addition to industry expertise, what sets Mr. Rooter of Whitby-Oshawa apart from our competitors are our values. Since the original Mr. Rooter was founded in 1970, our company has remained committed to these core values. When you call one of our plumbers to help you with an emergency, you can have peace of mind knowing we will:
Put your needs first. At Mr. Rooter of Whitby-Oshawa, we value our customers’ happiness above all else. From your initial phone call to the final project clean-up, ensuring you have a positive experience is of the utmost importance to us.
Treat you and your home with respect. We promise to always treat your home like it’s our own.
Maintain your home’s cleanliness. Your plumbing emergency has likely already caused quite a big mess. The last thing our team of experts would want to do is cause a further mess after the emergency has been handled. That’s why we will clean up after finishing a job so that your life can return to normal as soon as possible.
Be friendly and courteous. Our plumbers are truly happy to help solve your plumbing problems, and it shows through our friendly and approachable customer service.
Earn your trust. The team at Mr. Rooter of Whitby-Oshawa does not only strive to earn your trust during our first job with you, but during every job after that. We consistently provide outstanding customer service to earn your trust time and time again.
Act with integrity. From our pricing to our service, each part of the Mr. Rooter of Whitby-Oshawa experience is rooted in honesty, transparency, and reliability. We truly care about giving our customers the best experience possible.
Maintain a positive work environment. Dealing with a plumbing emergency doesn’t need to be more stressful than it already is. No matter what, our professional emergency plumbers maintain a positive outlook that we bring into your home while working on any job.
Expertly solve plumbing problems. In addition to providing outstanding customer service, our Whitby emergency plumbers are industry leaders when it comes to accurately and efficiently fixing your plumbing problems. From backed-up sewage lines and basement floods and burst pipes, our plumbers have the skills to tackle any problem.
We’re Industry Leaders
We care about being the best in our field. Not only are our emergency plumbers licensed, bonded, and insured, but we also take measures to consistently deliver the best customer service possible. Our plumbers are highly trained and experienced so that you can rest assured knowing they not only are equipped to handle the job efficiently and effectively, but also:
Use state-of-the-art diagnosis tools. Our cutting-edge equipment and plumbing techniques are designed to solve your plumbing problem permanently.
Are leaders of industry standards. The team at Mr. Rooter of Whitby-Oshawa are the gold-standard of plumbing and customer services practices in our industry.
Are thoroughly trained. Each of our plumbers are experts, with skills and training that sets our team apart from other plumbing firms.
Have access to resources shared across the Mr. Rooter brand. The Mr. Rooter company is like a big family, and we support all of our emergency plumber locations.
Guarantee professional expertise. We stand behind our plumbers and our services. We’re so confident you will be satisfied with our team’s service that we guarantee it.
Some emergency plumbers only care about getting the job done and getting paid. This is not the case with Mr. Rooter of Whitby-Oshawa. Our skilful and professional plumbers set the standard of excellence in our industry by providing superior plumbing services and exceptional customer service. A few of the ways we consistently provide outstanding service while helping our clients during a plumbing emergency include:
Sending uniformed professionals. We take professionalism very seriously. That is why all of our plumbing experts wear a Mr. Rooter uniform. We’re proud to belong to the Mr. Rooter of Whitby-Oshawa team. Our plumbing experts are the top in their field, and our uniform is like wearing a badge of honour to signify this excellence.
Wearing shoe covers. Plumbing emergencies can be messy enough, and the last thing our professional plumbers would want to do is track-in dirt, snow, mud, or debris into your home. Each of our plumbers wear shoe covers to keep your home clean and tidy.
Bringing our own mats. Our plumbing team uses mats to prevent scratches or damage to your floors from our tools. This attention to detail is another way we strive to keep your home clean.
Keeping our work area clean. A clean work area is a sign of a professional plumber. Everyone on our team takes special care to keep their work areas clean. Upon finishing a job, we’ll clean up our tools, and debris from the plumbing emergency and ensure we leave your home looking good-as-new.
Hire the Right Whitby Emergency Plumber Today!
At Mr. Rooter of Whitby-Oshawa our emergency plumbers pride themselves on ensuring your urgent plumbing repairs are handled efficiently, professionally, and with courtesy. After fixing the plumbing emergency at your Whitby home, our team of experts will provide you advice on how to prevent a similar issue from happening again. We take the time to truly listen to our customers and will answer any of your questions before we leave the job.
If you’re in an urgent plumbing situation, we invite you to call our friendly and skilful team at 905-725-2292 or request a job estimate online. Even if you don’t have a plumbing emergency but have a few questions about your home’s plumbing, we’re more than happy to help you out.