If you own a home, at some point, you’re going to need to get work done on the sewer. Whether you wind up with a clog or something starts overflowing, chances are good you’ll need to work with a sewer repair company. And when that time comes, you need to be able to find the best Brampton sewer repair company around.
Finding a good Brampton sewer repair company is a matter of asking the right questions. Read on to learn more about what you need to look for in a good-quality sewer repair business.
Ask About a License
The first thing you need to look at when you’re picking a Brampton sewer repair company is whether or not they’re licensed. According to Canadian law, if you plan to work as a wastewater operator in a domestic municipal system or a regulated non-municipal system, you need a license. So you want to make sure the company you work with is operating within the law.
Ask what license your potential company has and when it was last renewed. If they tell you they don’t have a license, it’s best to look somewhere else for your repair work. The same goes if they can’t or won’t tell you when their license was last renewed.
Look at Accreditation
Once you’ve narrowed down your search to licensed companies, start looking at those that are accredited. Business accreditation tells you a few things about that company. For one thing, you know they aren’t a scammer who’s going to try to take your money.
But business accreditations can also guarantee that, with this business, you’ll get good service. Certifications are important, and we’ll talk about those in a moment. But an accreditation from an organization like the Better Business Bureau will tell you about how this company interacts with its customers and the quality of the service they provide.
Look at Certifications
After accreditations and licensing, you want to start looking into a business’s certifications. Beyond just being licensed, certifications show that this company has worked to develop expertise in their area. They may be certified to do specialized work, or they may have extra training in general sewer repair techniques.
Ontario offers a variety of certifications dealing with different areas of plumbing work. Ask your potential Brampton sewer repair service which certifications, if any, they have. Also, check up on when they last renewed any relevant certifications and if any of their employees have additional certifications.
License, accreditation, and certifications will go a long way towards guaranteeing that you’ll get a good quality plumber, but you also want to check on their experience. This is especially important if you have a complex or long-running problem. Someone can have all sorts of schooling under their belt, but there’s a lot of information that you don’t get any way except by working for decades.
Ask your potential companies about what sort of experience their repairmen have. Ask about complex systems they’ve worked on and times they’ve solved the same problem you’re having before. The more experience they have working with your specific issue, the better.
Ask About Reputation
The Better Business Bureau does a good job of making sure a business provides strong customer service, but their rating isn’t everything. They can only know as much as people report, and people don’t always report bad – or good – behaviour. Instead, you need to check into the reputation of your potential Brampton sewer repair company.
Talk to people you know who have had sewer work done and start with the companies they’ve had good experiences with. If they've worked with one of your potential companies, ask them what their experience was like. People will give you a much more honest view than an official rating can.
In addition to talking to people you know, read through reviews online. If a company has only three stars on average, they may not be the best company to work with. Likewise, if they have five stars on several hundred reviews, that’s a strong recommendation.
As you’re reading these reviews, keep in mind that only people with extreme experiences, either good or bad, are likely to take the time to leave a review. But keep an eye out for themes in both the good and the bad reviews you read. If twenty people are all saying the same thing about a company, odds are better that that’s a true observation.
Ask About Bonding and Insurance
Whenever you’re getting contract work done on your house, you want to make sure you’re working with a bonded and insured company. Bonding is a way to ensure that you, as the customer, get the work you’ve paid for. The company is legally required to provide you with the service as agreed.
Insurance protects you in case something happens to the workmen while they’re on site. For instance, if a plumber falls in a hole and breaks their leg, you aren’t responsible for their injury since it happened on your property. Both of these measures serve to protect you, and you need to work with a company that has them in place.
Look for Emergency Services
Plumbing repair situations rarely arise during business hours when you can get a plumber out to the house right away. No, pipes burst and drains clog at night, on weekends, on holidays, and at the most inconvenient times. This means that you need to have a plumbing repair service on call for when these emergencies do come up.
Check with your plumbing repair companies and see if they provide emergency repair services. They may not have a full team on 24/7, but they should have some sort of emergency response team that can stop the immediate damage until their full team can get out to address the problem. If they don’t offer any sort of emergency service, consider working with a different company.
Check for Transparent Rates
If you’ve worked with contractors before, you’ve probably discovered that there are often all sorts of hidden fees. You may have fees for inspections and service fees and parts and labour and everything else. And these fees may all be necessary, but you should know about them up-front.
Ask your contractor about what their rates are, and take a hard look at what they tell you. If they give you a general estimate of one number and then a more detailed estimate that’s wildly different, you may want to work with a different company. You should also be wary if they won’t give you a detailed breakdown of their cost estimates ahead of time.
Check for Bait and Switch Services
One thing to watch out for when you’re picking a sewer repair service is that they aren’t running a bait and switch operations. These scams claim that they’re selling you one service, and they may look completely legitimate. But when it comes time to actually provide the service you’re paying for, they fake you out and don’t do the work, or sell you work that doesn’t need to be performed.
Red flags to look for include companies that claim to perform free camera inspections of your sewer line that are done when you aren’t present. They may also refuse to show you a recording of your inspection or a recording that doesn’t have any identifying marks. They’ll then claim that you need sewer work done, and you wind up paying for services you don’t need.
Ask About Safety Measures
Although working with an insured company should protect you from liability for any injuries, you do still want to make sure you’re working with a company that employs solid safety measures. For one thing, a worker being injured on your property is likely to turn into a major legal hassle, insurance or no. But for another, you don’t want to support a company that puts its employees in dangerous working conditions.
Ask your company what measures they take to keep their employees safe. Ask, too, what measures they take to protect you the customer from harm or property damage. If they can’t answer either question, go with a different Brampton sewer repair company.
Ask About Work Guarantees
Many times, a problem with a sewer line may wind up being more complicated than it seems at first. You may start by jetting out the line and then discover that you need to put in cleanouts and replace the line entirely. In any case, you need to have a company that’s going to stand by its word.
Ask the Brampton sewer repair company you’re looking at working with what sort of guarantee they offer for their work. Do they provide a warranty or an agreement to come back out and check on a job a certain number of times after the initial service? Make sure they have some sort of policy that protects you from paying for their services over and over again while the problem persists.
Check the Technology They Use
A major issue you need to check on when finding a sewer repair company is what sort of technology they use. True, sewer technology isn’t exactly at the top of the IoT trend. But there have been some recent developments in sewer repair technology that can be very important.
At the top of the technological development, list is trenchless technology. These techniques can allow you to get your sewer repaired without having a giant trench dug across your back yard. You want to work with a sewer repair service providers that are taking advantage of this technology.
What Is Trenchless Technology?
Before we talk about what else to look for in a sewer repair company, let’s take a minute and talk about why it’s so important that they use trenchless technology. As we mentioned, trenchless technology allows sewer repair companies to repair, replace, or even install new sewer lines without ever disturbing your lawn. This has a number of benefits, which we’ll get into in a second.
Brampton trenchless sewer line repair may use gas or water pressure to insert a sleeve into your sewer line to stop up cracks or gaps in the line. It may allow a company to slot a new line into an existing clay tile or cast iron line. Or it may allow you to dig a new hole, mole-like, and insert a new sewer line as you go.
Benefits of Trenchless Technology
Trenchless technology has many important benefits you want to take advantage of. For one thing, if you have landscaping, this technology helps to protect it. You don’t have to watch anyone dig up the grass you’ve worked so hard to cultivate for the last three summers.
But trenchless technology can also protect more than your landscaping. Opening up sewer lines always lets out unpleasant and dangerous gases, so doing that further away from your house or keeping them underground entirely is very helpful. And because this technology avoids having to haul in a backhoe and dig up your entire yard, it could be quicker and easier for everyone involved.
Check Restoration Practices
Whether or not your company uses trenchless technology, you need to make sure they have solid restoration practices in place. These are the steps they take to put your yard back together after they finish their work. In situations that use trenchless technology, this cleanup may be invisible, but it is no less important.
If your company doesn’t use trenchless technology, ask what they do to restore landscaping to its original state. This may also include repairing or replacing things like sidewalks and driveways. They may also need to make sure everything is properly compacted down to prevent sinkholes and dents in your lawn and drive.
Find the Best Brampton Sewer Repair
Finding good Brampton sewer repair services can involve some homework. But with diligence and asking the questions we’ve mentioned here, you’ll find the best company for the job.
However, we made it easy for you! Mr. Rooter Plumbing of Brampton offers all the aforementioned benefits. No need to do all that work because luckily for you, you found the right company for Brampton homeowners. If you are in need of sewer line services, sewer line repair, or suspect a clogged sewer, sewer clogs, or any other sewer damage issues inspected and worked on, get in touch with us at (905) 452-1531 or Request a job estimate. Experience the Mr. Rooter difference today!