“Daryl did such a great job on one of my properties that I just hired him for another. He is very polite, knowledgeable, and professional. Keep up the great service, Daryl. Thank You!”
Andrea B. , Kamloops, BC
“Awesome job! Daryl was very knowledgeable and professional. I would recommend him to all my friends and family.”
D. K. , Kamloops, BC
“Had my hot water tank die on a Saturday night...was able to get Kalen out first thing Sunday. It's an old house, there were lots of issues from previous install/renovations from the previous owner which Kalen dealt with for me. He was right on time in the morning (I hate people who are late!) and worked hard for many hours to get everything done correctly. I'm a Mr. Rooter lifer!”
Heather , Kamloops, BC
“Initially I thought I only had a sewer main blockage under my trailer. Once they got under there there they realized there were much larger issues. They were very efficient and got an extremely difficult job done and ensured I was completely satisfied. I am very happy with everything they have done.”
Carolyn , Logan Lake, BC
“Kalen came to our home to diagnose the reason behind a hydrogen sulfide smell which would appear periodically. He was able to figure out where it was coming from. A few deficiencies in our plumbing/toilet/septic system were diagnosed and repaired all in the same visit. Their customer service was exceptional. Karen and his partner were efficient and professional. They were both extremely knowledgable and approachable, not to mention friendly. We wanted to extend our thanks for your help this afternoon. It was a pleasure having you in our home. Thank you also to Brandy and Thea for all of their kind help over the telephone.”
Jon , Heffley Lake, BC
“Very fast, reliable service. I had an appointment booked for the next day. I received a call around 5 pm to ask if it was ok if Kalen showed up tonight instead of tomorrow. Amazing company to deal with. I will certainly use them for my future plumbing needs and I will also recommend them to everyone I know.”
Darla S , Kamloops, BC
“Great service, and very quick. Fixed my impossible clog in 5 minutes”
Angela , Kamloops, BC
“I was very impressed with how fast my 'old timer' water heater was replaced by Mr. Rooter. I called at what I thought was the worst time a 'Sunday afternoon', and WOW received prompt attention and service, even to Spences Bridge! Kalen arrived the next day, earlier than I expected. He was knowledgeable, efficient, friendly and explained everything he was doing, all my questions were answered. The new water heater has brought me into the 'modern era' and looks great! Thanks Kalen, it's appreciated!”
Julian M , Spences Bridge, BC
“Kalen did a great job at installing my kitchen faucet. Good sense of humor yet professional :) Would recommend him and the company anytime.”
Fleurette , Kamloops, BC
“We had Kalen come on a Sunday and he was extremely friendly, helpful and knowledgeable. He fixed our problem quickly and efficiently! He was great!”
C.m.kamloops , Kamloops, BC
“Did excellent work! Would recommend and use again.”
Melissa , Kamloops, BC
“My aging kitchen plumbing needed replacement and the Mr. Rooter technician carried out the necessary work in a professional, thorough and informative way. I recommend their work.”
Mark , Kamloops, BC
“Great and timely services on two separate occasions. Kalen and his team do a great job.”
Blair G. , Kamloops, BC
“Very helpful and prompt service. Don't know service man's name, but he was very pleasant and answered all our questions and best of all washing machine no longer backs up through floor drain.”
Val B.
“The technician arrived within an hour of my call. Daryl J was professional courteous and knowledgeable. Assessed the problem right away and gave me an estimate Very satisfied.”
Terri L.
“The Technician was prompt polite and very friendly. He went over everything with me and showed me how to clean the screens from my faucets.”
Heather L.
“I needed a repair on a Sunday and the call center was very helpful and I had a great plumber out within the hour. He was knowledgeable and very thorough! Thanks!!”
Patti T.
“Excellent customer service and product. Our installation of a new hot water tank was made by a professional and friendly representative of your Mr Rooter. He explained the mechanics of the equipment and fought back millions of spiders in our crawl space to turn off the water main. Thank you for helping us out when we needed it.”
August B.
“Daryl was the first one out and quickly identified an underground pipe leak. Daryl is very courteous and professional. Then Kalen and crew came along and dug about 9 feet down under my mobile home to get at that pipe. The pipe repairs were done quickly, efficiently and professionally! Afterward, Kalen booked me a heat tape appointment, as my previous above ground pipes along with the heat tape had to be removed as well. Kalen replaced my heat tape over the new piping, so my above ground water line will not freeze. Kalen is very courteous and professional. I also knew the pricing before the work was started, as Mr. Rooter uses a pricing guide. Excellent plumbing service!!”
Betty O.
“Daryl James was awesome!!! He was respectful, polite and fast. Everything is working great, thank you Daryl!!!!”
Maureen M.
“Excellent/ professional service; will be a repeat customer and recommend this company to others.”
Annette E.
“Kalen, Brandy and the rest of the team are very customer focused. It is seldom these days to come upon such a great group of people. I highly recommend Mr.Rooter. I also plan to use this company in the near future.”
Claudette R.
“They put in a new water main. The men were fantastic and Kalen was the nicest person I have ever met. So friendly and courteous and helpful. Thank you all so very much for your wonderful service.”
Charles & Betty H.
“I can't say enough about the level of professionalism and quality of work I experienced with Kalen and the crew that came to fix my broken water line. I was well informed as to what was going to happen, when it would happen and what the cost would be. I was encouraged to ask questions and couldn't help but feel that here was a company that really knew what Customer Service meant. Well done to you all. I will definitely recommend you.”
Craig F.
“Discovered that the water heater was leaking on Saturday morning. Mr. Rooter was at my home by noon and the new tank was installed by 4:00, as promised.”
Graham H.
“Fast friendly service, very knowledgeable technician- thanks Kalen!”
Larry C.
“The Service Technician Daryl was very courteous and knowledgeable about what needed to be done. He did the work in a short period of time, and efficiently. He explained the problem and showed us what had gone wrong and then went over the plumbing check-up with us.. We thought we might lose the use of the toilet and have to possibly go to a motel, but by doing the repair under the trailer, we did not lose the toilet so were able to stay in our home. I would definitely use Mr. Rooter again and would recommend you to others without a doubt.”
John H.
“Fast and easy explained, very friendly. .. will definitely use again”
Jacqueline D.
“I found the people very competent and helpful. They explained everything in terms that I understood and patiently. They are very professional and timely in providing their service. Thank You to the whole team.”
Karole C.
“Needed my hot water tank replaced ASAP. Called Mr. Rooter & was happy to have same day service. They immediately pulled my file & a service appt was immediately scheduled. Everyone is very polite, professional & knowledgeable. I strongly recommend this company.”
Anne S.
“Great experience. Solved other plumbing issues while there. Explained everything and pointed out potential future problems. No pressure, excellent employee!!!”
Suzanne B.
“The man on the excavator was a genius. Work was done quickly within a day and the yard was put back into pretty good shape.”
Mike S.
“Excellent service. The serviceman was here on time, did the check and advised what needed to be done. He installed the new faucets quickly and cleaned up afterwards. Very impressed. He was very pleasant, helpful and polite. Would definitely use Mr Rooter for any further repairs or installations that might be needed.”
Juanita G.
“We have had Mr. Rooter a few times at our Home for different plumbing Issues. Daryl has been the lead Representative in the services performed. The promptness of the service and the final outcome has been very satisfying. We will use their service again if we have a plumbing problem.”
Ross R.
“I usually do repairs myself but I couldn't get this one. Called and Daryl came out right away. He did a great job quickly, was very professional and pleasant. It's not fun to have to spend big bucks on a repair, but he made it as painless as possible. Thanks! :)”
Lisa C.
“Daryl, the plumber, was here earlier that I thought, so that was good to get the job started and finished. He accessed the situation, and knew exactly what to do. Also gave me some advice on some other issues that I'm having, but I chose not to repair at this moment. Thanks for the speedy service!”
Kandice B.
“This is the second time I've had Daryl here and he's been terrific every time. He knows what to do, how to do it, and where to go for what's needed. He has a great way about him. I hope to have him back the next time something goes wrong. That way, I won't panic.”
Karen D.
“I was very impressed starting with the phone call to make the appointment, she was very pleasant and helpful. The technician was very informative, polite and professional. This is a dependable company and I will be using them again. Thank you.”
NJ
“Got a call 15mins prior to arrival. Great, friendly, efficient service. Helpful instruction on new tap put in.”
Ronald B.
“Discovered the freeze free exterior hose bib had a crack in it, inside the wall. Didn't discover water in the basement until about 17 hours later. We were able to turn the shutoff to stop the water flow. Phoned Mr. Rooter and they guaranteed that someone would arrive in roughly 2-4 hours. Their office phoned to let us know arrival was imminent around the 2 hour mark. The repair to the cracked pipe was done right away, adding a proper turn off valve as well. A restoration company was recommended by the technician if we were interested. The technician got the restoration company manager on the line who arrived very shortly to give us his estimate as to damage which was over our insurance deductible so we knew whether to contact our insurance company. The restoration company was on the insurance company's approved list and emergency measures were started immediately. I would highly recommend Mr. Rooter. All was handled quickly and extremely professionally.”
Janet H.
“I was surprised as anyone when my sewer backed up. Mr. Rooter was prompt to the rescue and diagnose the problem. Within a few hours we had a working system. They then squeezed us in on a holiday for the urgent permanent repair. Always friendly, knowledgeable and explained the process. I was never talked down to or treated as ignorant (as so often happens being a woman when dealing with household issues) I will definitely continue to use Mr. Rooter for all my plumbing needs and recommend to anyone.”
Tara N.
“Mr. Rooter staff were very expedient in having my sewer pipes replaced. The workers were very polite and courteous. The job was done on time and in a professional manner. I will have no difficulty is recommending Mr. Rooter to anyone.”
Donna G.
“My tenant phoned @ 11AM saying water was coming out of her ceiling. The Plumber was on site by 1:30 and identified the issues. Finished by 4:00. They were even able to get me in touch with a Restoration firm to clean up the drywall. Awesome!!! I was kept in the loop at each step.”
John T.
“Had a hot water heater issue, sent an online request for an appointment, next day first thing had a call from Darla, and had an appointment with a technician first thing. Daryl came out and priced a replacement tank and installation fees and had the tank installed in no time. As well he was an excellent source of information for my questions. Would recommend this company and Daryl without hesitation, their professionalism was beyond amazing. Great Work by all!!”
Shelley U.
“Very satisfied with the service. The repair process was clearly explained and we were kept informed of the progress. The office staff and the technicians were professional and friendly. Would definitely recommend the business.”
Linda W.
“Needed someone on short notice. Came out on a Sunday, fixed the problem in no time. Would not hesitate to use again.”
Roy K.
“The job got done as quickly as possible and I felt fully satisfied with every aspect if the project.”
Brayden W.
“Clear information and steps taken, very satisfied!”
Ray T.
“Kalen installed a new toilet, shut-off tap and replaced the bathroom taps. He was on the site at the agreed to time and had everything completed and cleaned up very quickly. We are very happy with the service and will definitely use Mr. Rooter for any additional plumbing needs. Thank you.”
“We had a drip on our water main that could have been a real disaster. With one quick call we had an appointment for the next day. Service technician Kalen was fantastic! He listened to my concerns, looked over the problem and provided me with different options on how to fix it. Kalen also kept me informed and gave me times for completion on the work being done. Kalen then showed, as well as explained to me the replacements and modifications when the work was finished. We have used Mr. Rooter in the past and have always received superior service from them. Mr. Rooter has easy to understand work orders and set price points for each job, so no unexpected surprises on the bill. I would highly recommend this company!”
Cora S.
“Had issues with my hot water tank for a few weeks now, within 24 hours it was reviewed, replaced, and working good as new. Have had dealings with Mr. Rooter in the past, never had a negative experience. The only plumbing and heating service we use.”
Braeden S.
“Kalen installed some new valves as well as drain tray for hot water heater. The work was of the most excellent standard. Everything neatly finished. And he was able to tell me what temperature the water in the tank was (for dishwasher purposes). A very professional and knowledgeable man.”
Betty M.
“Sewer line backed up, Mr.Rooter was on location within 60 min from phone call - on a Sunday. 90 min later, sewage line cleaned, procedure well explained, work area cleaned very well; even cleaned where he wasn't working but water was on floor. Clean, polite and respectful, highly recommended. Kalen, thank you for your outstanding service.”
Bear L.
“We had a hot water heater installed on the same day we requested one, which was happily received. Daryl was pleasant and we were happy with his work. The one thing that has us perplexed was soon as the job was finished we turned on individual taps to check for leaks. All was fine till we turned on the bathtub water and it leaked, Darlyl found the fracture in the tub drain. What I don't understand was there was no water there before the water tank was changed, but there was as soon as the job was finished which resulted in a extra $202.94 bill to fix it.”
Dave S.
“Chad was very professional and knowledgeable. He gave me an estimate and also installed the new water heater. He answered all my questions and explained all my options. He is very personable and I got a new water heater very quickly. I will do business here again and also recommend this company to others. Thank you.”
“On Saturday we contacted your company about our hot water tank not lighting. We were told what time to expect service and that was nice to know. Kalen was the service technician and arrived when we were told someone would be here - that is very appreciated.. He explained that a repair would cost about $400 and a replacement would cost about $1100. We opted for the replacement as the tank was apparently ten or eleven years old. Our final bill was $1400 which was more than we anticipated, but apparently there had to be some piping adjustments. That is the only part that was a bit disturbing as Kalen indicated that the original tank was installed incorrectly, however the home is more than 40 years old and this tank was definitely not the original. It has seen many renovations and the previous home owners made sure that everything was inspected by City of Kamloops inspectors, who should have picked up on any problem with the pipes/copper tubes. All in all, we had an issue on Saturday and it was repaired on Saturday. Kalen was very friendly and professional.”
Michelle E.
“They did a great job with all the service that they did and all the guys were great Chad, Kalen,Daryl very nice and great guys thank you.”
Sherman W.
“Prompt and efficient service on Boxing Day. Very polite and thorough technician who patiently answered all questions.”
Karin G.
“Technician was friendly,knowledgeable & fixed plumbing leak in reasonable timeline. I was made aware different options & factual solutions. I will recommend Mr.Rooter going forward. Thank you!”
“We had the most incredible experience with Kalen and Chad! They were both extremely polite, answered all of Steve's questions And let Steve hang around and watch (Steve being over 50 and real excited about the mechanics of installation). Even after being told not to worry about putting on their "booties", Kalen and Chad still continued to do so. I can't say enough about these two!!! Hopefully their experience with us was close to the same so that should we ever need your services again (for any reason!) we could have them back!! Mr. Rooter is lucky to have such dedicated employees!! Thanx for the quick service!!!! Steve and Judi”
Steve H.
“Daryl James, service technician was very polite, professional and solved the drain leak efficiently. The office staff is also very friendly and accommodating. I appreciated the call to let me know the technician was on his way. Daryl took inventory of all the plumbing in my townhouse and provided good feedback. I will not hesitate to call Mr Rooter for future plumbing needs. Keep up the good work - customer service goes a long way!!”
“Top rate service. Kalen, Our repeat service technicians is a complete asset to this industry. We just had a big leak and he put us at ease, and completed his task without us doing any worrying. Thank you so much for everything.”
Nadine F.
“When he found that our sewer-line blockage was beyond the scope of a simple cleaning and required a new sewer line your technician, Kalen, made all the necessary arrangements for the work to be done the next day. The work was done quickly and consequently we were inconvenienced by the lack of plumbing for a remarkably short length of time. I must also compliment all the staff I met or talked with on the phone on the excellent customer service they provided.”
Frank P.
“graet”
“It was a great pleasure to have Daryl James as service tech; he installed a new Moen kitchen faucet and replaced old water shut-offs, etc. underneath sink.”
Gisela M.
“Tech was on time, polite, professional.”
Ken S.
“Jordan was very efficient and knowledgeable and we were very pleased with his service!!”
Ron O.
“A great job by Darryl installing my new water heater. I was a little surprised when I took my first shower and found the water temperature was only at the factory default of 60 degrees F. When I called the office about this I was told this happens once in a while - I think it should be on a checklist that the water temp. is set at installation to what the customer would like.”
Patrick M.
