“My sewer backed up and I called Mr. Rooter who came promptly to assess my situation. I had to replace the entire line from the house to the street as it had collapsed. Everything was explained to me in detail, what it involved, and estimate of price. I dealt mostly with Steve who was very calm, professional, and knowledgeable on all levels. The job was completed to the very last straw with such efficiency , expertise, and very satisfied outcome. I would highly recommend Mr. Rooter to anyone who had any large or small plumbing issues. I felt such comfort dealing with this company as there was no hidden costs or surprises and they had a flat rate.”
Viola S. , Halifax, NS
“I had a backup in my basement. Called the city on Saturday to check out. They came and said the city side was working properly and told me that a plumber was needed on my side. Called Mr Rooter. They came and assessed my problem. Very professional and friendly. The men worked in my pipes and washed it through. They also took me outside to lead me through where my piping was located for my information. They took the time to ensure I understood. I highly recommend this company for anyone who needs plumbing services.”
Nora S.
“Very professional”
Robert D.
“Kris was my tech again this time. He was polite, optimistic, and very very knowledgeable. He didn't seem to mind the mess that flowed out of the pipe and over his arms. He cleaned up after himself and did a great job. The last time he was here, he installed my hot water heater by himself. Although I find Mr Rooter expensive, I suppose you get what you pay for. I probably won't go anywhere else. Thumbs up to Kris.”
Robert J.
“Easy to contact, fast service. Kris was very knowledgeable. I liked the flat rate, I didn't have to worry about the price!”
Natalie L.
“They came quickly, gave us all the options. We decided to replace the toilet and the new one was installed and they took away the old one. We only have one toilet in the house so a quick response was what we wanted and got. Thanks Steve, you made it painless.”
Gail M.
“Service technician was pleasant, courteous , explained the measures he was taking to fix issue.”
Neil P.
“Had a blocked kitchen drain. After trying the easiest and cheapest route of plunging we had no luck. Once Hydroscrub was used the blockage was quickly removed. Highly recommend these guys!”
Clinton S.
“The service was fantastic. The price was good, and our plumber went above and beyond to help us out. So happy with the service we received. We will definitely call with any future problems.”
Maggie M.
“Called for a plumbing problem. First team to arrive identified a probable issue. Called Stephen and he arrived shortly after. Finally someone who understood what the problem was. They came back today (two days later) and repaired the system. Very professional, courteous and knowledgeable. Thanks very much.”
David D.
“David Connors was on time for appointment, gave upfront price and did as promised.Was very professional and positive experience. Thanks!”
D. C.
“The plumber was great. He was very professional and polite. He knew his job and walked me through the problem so I understood what was needed. Chris was great.”
Wally C.
“We were in panic mode, (3 days before Christmas) raw sewage coming up in newly renovated basement shower and toilet. Gross!! We spent 12 hours using a snake and taking the toilet out etc etc. Just kept coming back up. Called Mr. Rooter and was told what to do (don't run water) and they would come fix our problem. Dave came and using the camera discovered we had around 5 plugged spots and very quickly fixed our problem. He was very personable and certainly knew his business. If we ever have this problem again (I certainly hope not) I will not waste time trying to fix it myself, I will just call Mr. Rooter. Very professional and proficient. Will certainly pass on the name to friends and family. Highly satisfied.”
Patsy M.
“Thank you for coming to our rescue. Our hot water tap snapped off in the kitchen. You came quickly, told us what we needed, and returned later the same day to install new taps. I was only without water in the kitchen for half a day. Service was great!”
Liz M.
“Kris was great! Personable/patient & knowledgeable. Will definitely recommend & use your services again (Hopefully not too soon though)! Impressed with how quick & painless the process was, can't say it enough... Thank you!!”
Alisha S.
“Steve came out to access my sewer back up. He was very pleasant, reassuring and gave me the level of scenarios of how this was going to go down. He kept me calm and I immediately felt like I trusted him. Very pleasant to deal with and arrived back very promptly as soon as he was able. He explained the process of how it would be working with the city on getting the job completed. He was fantastic. I couldn't recommend this company enough and hats off to Steve for doing great work. Thanks!”
Stephanie P.
“This was the second time that we have used Mr. Rooter in the past year and they are our #1 choice for septic and plumbing issues. Steve was friendly, knowledgeable, and fixed our septic issue quickly. He was also very honest with the fix and we ended up being very lucky. We also had Kris visit for an unrelated emergency plumbing issue and, on a very busy Sunday night, he was able to fit us in so we didn't have to be without our water all night. Very helpful and professional. We will continue to recommend Mr. Rooter to all of our family and friends!”
Karla G.
“Thank you Steve for the amazing service! He was here in a couple of hours from when I phoned and answered/educated me on the service he was providing as well. This was the best service I have experienced. I will be sure to recommend Steve & the company to anyone.”
Kerri & Jeff H.
“Gale and Richard were quick to assess my needs and Steve and Dave were excellent in fixing and upgrading my system to today standards. The guys were informative and took the time to explain the problem and the best long term fix and the quoted price stayed that with no add ones that have happened before with other company. I was surprised when Steve shoveled the dirt to back fill the new riser thinking that would be my job after he left. When I mentioned that he smiled and said its part of the install. The guys were also respectful to the property by taking there boots off and cleaning up the install trash and taking it with them. I will be recommending your company to my friends and family for plumbing needs.”
James B.
“Dave and Richard were quick to find and fix the issue. Not a big job, just needed my pump control unit replaced. I will recommend this company to anyone, and will call again if future plumbing issues arise.”
Robert C.
“Thank you! Dave and Richard came to clean out a clogged shower drain. Very prompt and excellent service.”
Meaghan S.
“We needed an evaluation of our septic system. David and Mike arrived when they said they would.They explained the procedure, answered every question patiently and assured us that our system was in excellent condition and working properly. They also told us how to best keep it functioning properly. As unhappy as we would have been to have needed a costly repair we would have had Mr Rooter do the job because of the professionalism of these two young men. We will gladly recommend your service! Thank you!”
Duff and Donna E.
“I awoke to find my kitchen sink drain pipe unattached from my sink!! A call to Mr. Rooter, an appointment for noon hour - a service rep on time - a quick review of the problem - immediate pricing - parts in the truck - repair completed by 1 pm - payment made - receipt received by email - Hassle free and friendly!!!”
JJ A.
“Kris was excellent. He fixed our problem quickly. Nice to deal with as well. Definitely recommend this company for plumbing services.”
Cindi M.
“Dave stopped by on Friday to prime our jet pump, and he was great! He was very professional, answered all my questions, and got right to work. He was in and out in less than half an hour. Will definitely call Mr. Rooter again if we have any other plumbing issues that arise!”
Lauren B.
“Excellent service, very prompt and professional. My water heater tank went. Steve was over within an hour to drain the tank. The following morning Kris and another plumber were over with a new tank. They picked up wood from the store. A wooden elevation was created in lieu of the sub-flooring, a pan was installed and drain pipe leading to the laundry room with a drain hole in the floor was installed and secured. Kris went over the proper maintenance with me explaining step by step how to flush out the tank on a yearly basis. I couldn't be happier with the service.”
Ksenia L.
“I called Mr Router at 0800 on Monday Morning, Kris returned my call by 8:20 and was at my residence by 8:40, He assessed my problem did a minor repair and was corrected immediately. Excellent service by a professional technician. Thanks for such quick service.”
Fraser M.
“Contacted Mr. Rooter Services because when we flushed our toilet it was coming up threw our shower. Very Very Bad!!!! We had a new septic system installed 4 years ago and have been having this problem since it had been installed. Really getting frustrated having this back up happening once or twice a year. Well they unblocked the line and put a camera up to see what the problem was and the line from the house to the septic tank had dropped and caused a big dip in the line. This causing the problem. Not sure why none of the other plumbing company's couldn't figure this out, but so thankful we know what the problem is finally and the installer of the septic tank has no problem fixing it. Oh buy the way they cleaned the bathroom, would never know we had an issue. So impressed. Wish I could get this kind of service every where I spent my money!!!! Thank you so much, you are worth every penny and more. Thank you so much Mr. Rooter, fantastic service.”
Rose J.
“Dave and Richard diagnosed and treated the issue in a jiffy!”
M A.
“We found your workers to be very professional,more than obliging to answer any and all questions that we put to them. They also wasted no time in performing their tasks and they explained to us unknowing what they had down and how their equipment worked. There was no mess left after they finished and we would highly recommend their service to any of our relatives and friends if required. Thanks again for the great job that they did for us.”
Ronald H.
“Gail, Dave and Bruce, thanks for your great attention you gave to my situation. My problem is now corrected and I can take future steps to save time and money. I learned so much about septic because Dave and Bruce talked to me and explained what happened and why. I worked in the service industry for 37 years and always tried to give my best service for my customer's dollar. I feel this is what I received on this service call. Thanks guys see you in two years.”
Stephen H.
“My pressure tank was leaking and within 24 hours it was fixed. There was a small glitch after Steve left. I called and he came right back and took care of it. Very happy with the service. Would call them again.”
Susan F.
“I contacted Mr. Rooter services because I had been without water for two days. I was overwhelmed by the problem and didn't know where to start. It was after 8 pm when I called, and a friendly staff member answered the phone. The on duty specialist returned my call within the hour. He was so kind and he patiently listened to my issue, identified the problem, and walked me through how I could fix it! It is such a relief to have reliable and helpful service in stressful situations! Thanks so much.”
Julia C.
“I have been using Mr Rooter for 3 different occasions now and they have been extremely professional with fast service. All 3 employees i have met are very pleasant to deal with and honesty in what actually needs repair and what doesn't seems to come back time and time again. They saw flaws in my septic system and instead of just "patching" things up they identified the flaws to me and discussed the options available. The only reason this is a 4 star review is the price. I find their pricing to be a little steep otherwise it would be a 5 star. Otherwise if your looking for proper workmanship and quality work and service, this is the place to go.”
Frederic D.
“Dave came early in the morning to fix a leak in the sink in my kitchen. The service was quick and professional, and he had the replacement parts in stock, so my issue was resolved in under 2 hours. He was understanding of the situation with payment through my landlord, and it was an overall pleasant experience.”
Luke R.
“I had a very busy day on the go and on top of everything discovered a leak at my pressure tank. Called Mr. Rooter and Gary Fenton and another young gentleman arrived (sorry I don't know his name) with all the parts and know how to quickly solve my problem. Extremely friendly, courteous and professional service. I would highly recommend Mr. Rooter to any one needing their service.”
Don L.
“Dave and Collin were very professional, pleasant to have in our home, respectful of our property and completed the task at hand in an expedient and professional manner. Highly recommend.”
Carl B.
“Dave and Rick came to my sorry house today and did a complete clean-out of our lines. We have a Saniflo system that has to be looked at twice a year or we get a poopy mess. I think we have found the right company with Mr Rooter. They sent a camera down the line and let me see for myself. After the 3000 PSI hose went trough it, I think we can almost eat out of it now. Thanks guys, great job.”
“Found water in basement appeared sewer had backed up. Called your company and two very friendly professionals arrived. It was found that it was not main sewer line but line for kitchen sinks and laundry. In a very short period line was cleared. During process both gentlemen explained to me what problem was and how it was being resolved. Certainly will not hesitate to use this company again and to recommend to friends.”
Peggy N.
“Great service, up front with what they where doing. Only did what was necessary, no pressure to fix or repair unnecessary problems. Sound advice on all questions and inquiries. Only wish invoice explained and broke down what all charges are to get to the total instead of one big explanation and the grand total before taxes, that's the only reason I gave it a 4.”
Rick M.
“Richard Samways quickly came late in the evening to our home. He spent quite a while explaining the work that needed to be done. Gary Fenton worked for many hours to replace both pumps that were no longer working. At the end of their very long day, Gary even went through our home making sure the aerators were clear of any particles. Thank you both very much!”
Sabrina R.
“Dave and Collin were very professional. Worked extremely hard to solve our problem. Definitely would trust them to come back again in the future.”
Angela M.
“Stephen MacDonald came out to scope my sewer line for exploratory purposes. Stephen was very knowledgeable and very friendly to deal with! Great service and experience all around!”
A. B.
“We had what we thought was a simple blocked drain but it needed so much more work than just clearing the blockage, including a new pump etc. the guys did a fantastic fit to get us through the weekend while they waited on parts coming in and bright and early on the Monday morning they where there, got to work and got the job done. They where beyond professional, great friendly guys and the price and quality of the work was 5 star. DON'T BOTHER LOOKING FOR ANOTHER PLUMING SERVICE MR ROOTER CANNOT BE BEAT :)”
Lorraine J.
“I hired this company today for a toilet install.. Got the number online and called them after seeing so many positive comments. Great techs, fast service, would recommend and use again. Thanks.”
Andrew R.
“This week my septic pump needed replacement. I called and I believe, Gary, was the plumber sent to access and complete the job. He was professional and efficient. Work was completed promptly and with complete satisfaction. Your employee directly reflects the service your company advertises and it was excellent. Would definitely refer as well as use your services again.”
Patricia B.
“After throwing money away with a similarly named company and no resolve, we called Mr. Rooter Plumbing. Right from the moment the call was answered, we were treated with professionalism and kindness. Early the next morning, Steve showed up, very friendly and very knowledgeable about our problem. He left us feeling confident that the people who work hard at Mr. Rooter would do so for us without exception and we will be problem free by the end of the afternoon. I wouldn't hesitate to recommend this company to anyone in need of any service this company handles and will continue to use them for a go-to contact if I should ever have plumbing/sewer issues ever again. Thank you again Steve! Mr. Rooter- you have a great team! Keep up the great work and thank you!”
Karen C.
“Pump failed. Response for help was immediate. Serviceman was knowledgeable, pleasant and efficient.”
Ken E.
“Excellent service from Dave and Steve. I could not be happier and I will tell everyone about these guys. Thanks again.”
Kevin C.
“I would highly recommend Mr. Rooter to anyone who needs plumbing work. Great Service man who did a great job!”
Maureen T.
“I highly recommend this company and would call them again for sure. Same day service on the Easter long weekend was pretty fantastic! Septic tank back-up into my basement was the issue and Steve chopped through 3+ feet of packed snow and ice to get at the tank to discover it was full! Set me up with an appointment for pumping so that I didn't have to make any more calls...problem resolved! Steve was really professional, knowledgeable, friendly, and it was very reassuring to do business with him in what was otherwise a "really shitty weekend"! Many thanks Steve!”
Julia M.
“My drains backed up flooding the basement. Called Saturday afternoon on a long weekend. The team from Mr. Rooter took the time to check the system. After the initial survey the plumber believed he had found the problem. Before ripping up my basement floor however he got another plumber in. They rechecked and found another solution. Every step of the way they discussed what was going on and the different options available. I really appreciated their attention to detail and taking the time to find the best solution and saving me significant expense and distribution. Great job.”
Paul H.
“Septic issues are never fun for anyone but even more so when its in the winter. When I called Mr. Rooter they came out the same to day work to start work on the problem. When it was discovered that the line between my house and the septic tank were frozen they brought out another machine to clear them. It didn't take long at all to clear the line. They were explained everything to me and showed me where the issues were on a video camera as well. Chris even helped shovel snow for me. The service was excellent :). The guys were very nice and friendly. I really appreciated their wonderful attitudes. Chris, Dave and Connor all did a great job. Seriously, thanks very much guys for your hard work!!!”
Michelle J.
“I highly recommend this company. Steve unstuck a toy dinosaur that just did not want to be set free from the bathtub drain. He tried about five different options to remove the stubborn little dude and just would not give up till he got it unstuck. Kind, inventive, determined and professional. He deserves every one of those stars. Thanks, Steve!”
Lynn B.
“We were very impatient customers. But we understand that you cannot drop or change your existing appointments for us. You got to us as stated by your customer service rep. The technicians that arrived were very polite and explained what needed to be done. The repair process did take two days to complete but we are very satisfied with the results. Dave and Chris represented your company very well. We missed getting the name of the plumber that came to our house on the second day but again he was very polite and provided us with an explanation of a follow-up maintenance plan and recommended a product to clean our plumbing system and septic field. We would definitely recommend your company to our friends and anyone else that indicates they are having plumbing issues. Pricing details were clear and there were no surprises. Thanks.”
Barry C.
“Clogged bathtub drain cleared in 30 minutes with no mess. EXCELLENT.”
Roy H.
“Courteous, helpful, trustworthy. Will definitely call again when needed.”
Maureen M.
“This is my 2nd time in a two week span I've had to access the services of a plumber. Once again I had a positive experience with this company and the service technician, Mike Lemoine. Mike was courteous, efficient and informative in regards to the work he was repairing. Time was taken at the end of the repair service to ensure I had full knowledge of job completed and the opportunity was provided to for me to ask questions. Mike ended the service call on a reassuring note. Greatly appreciated!!!!”
Kari W.
“We had 2 toilets decide to start leaking at the same time. I was happy when they said they could come out the same afternoon to try and fix the problem. Kristopher and Dave came and very quickly determined the problem and gave me a quote of what was going to be necessary to fix. They came back with the necessary parts quickly and fixed the problem. They even helped install a sink faucet that had a broken tap. They were very pleasant to deal with and it was a great customer service experience for me. I would highly recommend and will be sure to use there service in the future should the need arise.”
Mark H.
“Steve and Dave braved the cold for 2 days to make sure our system was fixed correctly. We had just moved into our new home when the septic system froze. They came to our house twice, had to run for parts and spent hours in the cold. These guys are true professionals and we would highly recommend their services to others. They worked late into the night and still had a great sense of humor. Thanks guys! We really appreciate all your help!”
Amanda A.
“A truly pleasant experience when contacting MR.Rooter to request assistance with a frozen pipe under my mobile home. Gail was pleasant, reassuring and knowledgeable as the first point of contact with this business. A special thank you to Gail for her compassion during my distressed phone call. Service Technician Kristopher Huntley was thorough, skillful and efficiently completed task of unthawing pipe at main hook up point. As well, Kristopher took the time to genuinely listen and answer all my questions and concerns. Sincerely appreciated the professional and compassionate experience!!”
“Lets face it, plumbing is not always a pretty business. Dave responded promptly to our call and remedied the problem quickly, professionally and without any mess - this was a big deal for us! After completing an inspection of all drains, faucets, etc. he answered all questions we had and provided us with a ton of information. This may seem pretty basic but not all companies will provide this service. His help, attitude, and overall professionalism was what everyone wants and will ensure that these people are the first I'll call for future plumbing issues.”
Glenn R.
“I am totally satisfied at the service I received! The timeliness and friendly and courteous service from Kris and Mike was very much appreciated after an extremely stressful day. I will recommend your company any time! Thanks again!”
Teresa G.
“Mike and Dave came and worked until the had the problem with the sewer pipes fixed very professional service and these two guys worked very hard to fix the problem. Thanks.”
Marie B.
“Dave and Mike came to fix the sewage pipes which were totally clogged and worked Friday night until the job was done. Very pleased with their work.”
“Kris came today on short notice as we have had 3+ weeks of 2 dishwashers (original and new replacement supplied by landlord) not draining. Landlord's maintenance man had worked on it 10+ times without a solution. Today Kris from Mr. Rooter examined the problem and found the problem - a clogged hose that the maintenance man hadn't discovered in any visit. Kris quickly cleared the hose - checked that all was working and voila! His attitude was also great - nice to deal with, and as soon as he found the problem he immediately informed us that we didn't need any of the more costly techniques that we had been prepared to pay for. Thanks Kris.”
Martin J.
“Of course everything goes wrong on the weekend and even more so when leaving for a few weeks. Luckily, Dave and Kris were able to come at short notice and save the day. Their consummate professionalism and work ethic helped to relieve any and all frustration that I had and they completed the job in record time. I would definitely recommend them to anyone that requires their services.”
William W.
“After an hour of trying to fix a clogged toilet, I broke down after my unsuccessful attempts and called Mr. Rooter. (This was my first time ever having to call a plumber, and didn't know what to expect re prices and services - especially during the weekend. I was told there were two services ahead of mine and the expected wait time would be a few hours. I was pleasantly surprised when I received a call from Chris an hour later to say he was on his way. He arrived promptly (happily, much sooner than I had expected), and was considerate and friendly. He fixed my problem very quickly and left me his number, as he was on call all weekend, in case any other issues arose or the problem came back. He didn't have any invoices with him, and didn't want to take my money/check without being able to give me a receipt, so I gave him my mailing address to send my invoice. I'm very happy with Chris and his service. I only wish I had checked out the Specials in the Mr. Rooter website so I could have used the $20 off promo coupon.”
Ashley M.
“Mike came yesterday to install my new hot water heater. He helped me uninstall my old one and was very professional. Showed up on time and was very efficient in getting the job done. Mr. Rooter also referred SOS Electric to come out and help with the wiring and was also a very good experience. Thanks again guys. Will use you again in the future!!”
Brett L.
“I had Mr. Rooter over to take care of a number of issues. Mostly clogged drains but also a filter change (for my well), a DIY gone wrong by my husband with our new kitchen taps and the water from the fridge stopped working. Kris had everything looked after inside and hour! The bill was also very fair, for the amount of work they did. I am an Advantage Member so it really paid off that day!”
Laura F.
“Simple problem but a big headache on a Saturday night. Mike came out to to the house and went above and beyond to fix this problem for us. Great customer service, quick, professional, caring. Could not have gone any better and we could not be more pleased!”
L. B.
“Kris provided great service, with a friendly, professional manner. His review of our other plumbing outlets was thorough. He switched out 2 main toilet components. The price was right as well.”
R. M.
“Kris came to the house, investigated the problem, came up with a likely solution and fixed the problem. All done in a very courteous, friendly and efficient manner.”
John B.
“I had no heat on my upstairs level. Colin and Mike came out Friday evening and stated it was air locked. Fixed the issue within an hour.”
Mary Anne G.
“I called regarding a toilet drain problem on a Sunday because I knew it was not a simple clog. Gary came by on Sunday evening and was polite, courteous and assessed the situation with concern that I would have some bathroom usage. Although the issue could not be solved at that time. He assured me of what I could use and said Gail would call me the next day. Gail called to confirm timing and Dave and Chris arrived prepared to deal with the issue. They assessed the problem and were able to solve it quickly. They explained everything and made sure that everything was working well before they left. They were pleasant, informative, and very professional. I would certainly recommend them. It has been a great experience with excellent customer service. Thank you!”
Catherine M.
“I am extremely impressed with the service I received from "Mr. Rooter Plumbing" in Lower Scakville. I called and spoke with Gail who was friendly and professional and offered to call us as soon as the plumbers would be on their way. In no time (less than a hour after I called); Mike and his colleague arrived to repair a pipe that had burst and flooded part of our basement. They were both courteous (even offered to take off their boots). They were knowledgeable, friendly, professional, and completed the job within a half hour. The rate as well was quite reasonable! I will definitely call them again for any plumbing needs and highly recommend them their service. Thank you so much!!!”
Jillian W.
“Mike arrived to inspect the basement floor drain. He was very polite and I noticed he made sure not to walk into our house with dirty boots. He was very persistent in locating the pipe under the floor (with was flooded with ice cold water) with his hand. I was pleased with the service provided by Mike and would call Mr. Rooter again.”
Dino G.
“Kris came to my home few times to clear the clog in the kitchen sink. He was very good at his work and posed excellent client service professionalism. We appreciated his hard work and would absolutely recommend him to anyone who needs a plumber.”
Larry C.
“We ran out of water, and we had our tank filled up and still no water, so we called Mr. Rooter and talked over the phone, tried to get it going(thinking it was froze) They came out to fix it New Years. The pump in our well went and they were very helpful and we figured out the best route to take (He looked into different options for us) Great to talk to, very helpful, knowledgeable and willing to go the extra mile in -15* outside to help us, Thank you Gary and Richard, it was very much appreciated. We would recommend them to anyone.”
Crystal D.
“Very professional and friendly - explained exactly what was wrong and what needed to be done. Excellent customer service. I would definitely call them again if I needed any plumbing done.”
Caryn N.
“Dave and Mike where outstanding in all aspect. Very fast service, Clean work and and extremely professional. They changed my hot water tank on Sunday afternoon after i made the call just before lunch time. Mr.Rooter. plumbing will be the only guys i will call from now on for plumbing issues. Thanks again to Dave and Mike.”
Andre M.
“Kris from Dartmouth did an amazing job at getting us out of a jam when our relief valve broke and flooded our basement. With an 11 month old baby going without water wasn't an option. He came out on a Saturday just after Christmas and got us up and running!”
Chris F.
“We experienced a sewer line backup on a Saturday ( the day after Boxing Day). They came and quickly fixed the problem. They discussed the problem thoroughly with us.”
Eric & Maureen M.
“I really enjoyed having your company come so quickly to our aid. Mike was very friendly and efficient. Thanks for fixing my leak.”
Tamara M.
“I was very pleased that when I called MR Rooter on a Friday evening they came to my house that night! I had sewer backup and they rooted my line, photographed it and gave me a video CD for the city. They pinpointed my problem which was at the city's portion of the line such that I was able to get the city to come and fix it on Tuesday. My thanks for your prompt and professional service.”
Ritchie B.
“Good friendly workers, done quickly.”
Carrie P.
“Mike & Ryan were fantastic: Polite, courteous, clean in appearance & in style of work. They wore disposable boots over their work boots and even put down a rubber mat to protect the floor under their tools & wet cloths. Knowledgeable & efficient in time management. JOB WELL DONE!!!”
Bernie J.
“We were so pleased with the service from the team at Mr. Rooter. Mike, Steve and Ryan were extremely professional and helpful. From the moment Richard answered the phone we were impressed with the customer experience. Much thanks!”
Jane D.
“Called and arrived within 1 hour. Mike the technician that showed up gave quote (approximate) was done in about 45 mins to 1 hour. Fixed clogged drain and explained how we could prevent buildup in the future as we have a garburator. I'm pleased with the service. The bill was almost exactly as the quote. I'd recommend this company in the future.”
Dwayne P.
“Came right away to check out main water supply valves, together with Halifax Water solved the problem and was finished soon after. Even to a look at our kitchen sink hot water valve afterwards for no extra charge!”
Jake M.
“I had a water leak coming through my living room ceiling and Mike was able to make it out same day. He quickly diagnosed and fixed the problem, it's been over a week and everything is working great. Mike was very friendly and professional and I will definitely be calling Rooter if I ever run into any plumbing issues in the future.”
Ryan K.
“These guys are very friendly, courteous, and knowledgeable. The house is 90 years old with all the "character" such an age merits. They spent ~90 minutes at the house; understanding the drainage, using high-pressure water to clear a partially-blocked cast-iron drain pipe, and scoping the main sewer line right to the city sewer. $575. It was worth the money. I would recommend to all.”
Chris C.
“I had a partially blocked drain, and rented a powered snake to clear in. The snake got stuck. I called Mr. Rooter, who knew that particular snake well, and managed to get it out. By this time the blockage appeared to be complete. Mr rooter cleared it completely, and showed me that the pipe was clean, using their camera.”
Donald C.
“Great fast service. Same day I called they came. 5 stars!”
Christine M.
“Mike was awesome right from the start. He came in (those little booties are cute ) put on a pair of booties, surveyed the situation and went right to work. Thanks to Mike I do not have a pool building in my front room anymore. I am extremely pleased with his work. I would recommend him to everyone due to his quick and efficient work and his attention to detail. I would recommend Mr. Rooter for the great service they provide (just wish your phone was not so busy) and for the expediency they put into everything. We were in a bad spot and you were able to fix the problem within 24 hours of us finally contacting you. GREAT WORK GUYS”
Arthur A.
“Our service person was professional and knowledgeable. Cleared our lines and offered suggestions. Gave us options and information so we knew exactly the issues and what we could expect. Explained the complications to make sure I understood the problem. While he was going to be working late he didn't rush and persisted til the problem was resolved.”
Paula G.
“When my toilet flushed water and other items would back up into my tub and shower, Dave & Ryan came out at 9:30 pm Saturday night Nov 22/14. They fixed the issue and found that a pipe 14 feet from my house had disconnected from another pipe. I now need to have my yard dug up and this issue fixed. Both of the guys took the time to explain everything and show me the camera shot of what the exact problem was. Moving forward i will be using Mr. Rooter for the dig/ fix and all my other plumbing needs. I was very impressed with everything and encourage other customers to use Mr. Rooter.”
Bill M.
“Mike & Ryan were great. Efficient, friendly & very capable. Got the job completed. Came back after dark to finish the job which we appreciated. Would recommend to anyone!”
Marilyn & Gary C.
“From my initial call for service to completion the Rooter experience was positive and memorable. I believe Gayle was the lady I talked to 1st on the phone. Super friendly and professional, she asked to put me on hold while she got hold of the experienced "Richard" I was on hold for about 2 minutes which in today's fast pace world is an issue but it didn't even phase me BECAUSE their website was nice not flashy just professional. To the wonderful 1st contact and now the recording you hear while on hold is pretty awesome!!! Weird I know but you have to listen to it. Richard was also friendly and professional he said they would take care of me and asked if I would like tech to call once he was on his way. The tech called as promised with an ETA which was pretty darn accurate in today's service world. (most are off by at least 4 hours) Steve was bang on with "I'll be there in 20 mins. Steve arrived again super friendly, diagnosed the issue gave the fixed quote and got the job completed in a timely manner. Would I recommend them???? Well I'm removing all other septic/plumber service people from my phone and only having MR ROOTER. So yes, I highly recommend MR ROOTER!”
Phil W.
“Great job from Dave and Mike with scoping my house pipes to find blockage on weekend and with out paying all the extra for overtime. Great service, two trucks and two guys showed up on an emergency weekend call. Also they gave great tips on proper maintenance of plumbing system.”
Rob T.
“We just purchased our home in June and the first weekend the sewer line backed up. I called on Sunday morning at 10:30am and you guys were here & had it fixed by 12:30. You did a complete professional repair and explained your process. Since that weekend another leak developed in another area of the house. We called again to address this issue and although I was not able to be home to meet you guys we communicated by phone on what the problem was and how I wanted repaired. When I recalled that it was Mike and Ryan who had corrected my first issue I new the problem would be taken care professionally. When the job was completed they even sent me pictures to my phone. Good job guys. Thanks”
Jeff J.
