What People Are Saying
About Mr. Rooter Plumbing of North York ON

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  • “I left a 5 star review on Google a few months ago when my bathroom sink clogged, so I did not hesitate to call Mr. Rooter and and ask for Waqas Ahmad again when I had a clog in my kitchen sink. I called first thing in the morning and Waqas was there that afternoon which was a fantastic turn around time. He told me what needed to be done to fix the clog, gave me a quote which I agreed to and got the work done properly. The clog was cleared and I could use my kitchen sink again. He also gave me some preventative tips on things to watch out for and did a great job wiping down all surfaces and cleaning up when he was finished. I will definitely use Mr. Rooter again and will once again ask for Waqas as well.”

    Scott , North York, ON

  • “Robert Cassels, the plumbing technician provided emergency service within hours of my call. I am very pleased with the repair. Robert took the time to explain everything to me and provided helpful recommendations and he was very respectful of the Covid-19 issues. I highly recommend this company!”

    Donna R , Courtice, ON

  • “I definitely want to thank Rick Phillips who answered all my questions. He did a great job and was done in no time. I would certainly use him and Mr. Rooter again!”

    Allison P. , Oshawa, ON

  • “Greg Hertler is a great plumber! Everything was done with high quality. We give him 5-star rating.”

    S & S , Toronto, ON

  • “I've used Mr Rooter several times to help resolve various plumbing issues. One of my most recent experiences was to fix an issue with a leaky pipe behind my bathroom sink. They dispatched a plumber, John Bohaychuk, to review my problem. He was very transparent and open in diagnosing what the issues could be, and translated that to a quote for the services. We agreed upon the work, and he set out to correct the issue. He had very little space to negotiate with - the room between the plumbing, sink fixture, and wall was extremely tight . As a result, John had to spend a bit of time to locate the issue, but he stuck with it and did a really great job at identifying where the problem area was. He figured out the issue was a small gap in the plumbing due to the drain stopper not being fully installed, and was able to come up with a solution that plugged the hole. 3 months later, I've had no issues with that sink. I'd definitely recommend John and Mr. Rooter for future work.”

    Marc C. , Toronto, ON

  • “I want to thank the technicians Anthony Morrissey and Daniel Thomas who "rejuvenated" our failing septic system this July. Anthony did an inspection prior to the work being done and recommended a course of action. The crew arrived the following week, excavated at the end of the septic field lines, cleaned out lines, video inspected them, installed a filter on the outlet of the tank and "terralifted" the septic field. They worked through a downpour, around trees and flower beds with minimal disruption to us , all done the same day. Anthony was always ready to answer my questions as the work was proceeding. In the 20 years we have lived here the septic has been an ongoing worry. That worry is now gone and we have a fully functioning septic system at a very reasonable cost. I was wary of contacting a big name organisation rather than a local but am glad I found this team. I am extremely grateful to these guys.”

    Stephen C. , Kendal, ON

  • “John was AMAZING! He was efficient, kind and VERY helpful. He is our new plumber! Thanks so much.”

    Michelle S. , North York, ON

  • “I can't express enough what great service owner Sean and his team have provided me. Chris Cochrane is very polite and courteous...he fixed my plumbing issues very professionally. After corresponding with Sean, I commented that I'd like to meet him because he was so nice to me. Sean was gracious enough to come pay me a visit at the same time my appointment was with Chris...it was so nice to put a name to a face. Now, that's what I call customer satisfaction.”

    Mary V. , Unionville, ON

  • “We had a huge sinkhole in the backyard that suddenly opened up. It was about 4 feet wide & 15 ft deep or more. It turned out to be an old water well. I tried very hard to get city officials to send someone to even check out but they all gave me the run around for 4 months or so. So I finally called CITY TV and it was aired on TV & they brought an expert from Mr. Rooter plumbing who figured out right away that it was an OLD WATER WELL. Mr. Rooter (Mr. Derek, the owner) was so generous & gracious that he offered to do the job free of charge. I'm so happy to report that today the hole was filled up and water well is no more. Great thanks goes to Mr. Fred Colley, the Operations manager along with Gerard and Manny. They are professionals and they did an amazing job! Best company ever highly recommend it. Thank you Mr. Rooter plumbing for doing such a great job and saving us thousands of dollars too. We deeply appreciate it ! :)”

    Laila H. , Toronto, ON

  • “I had an issue with a leak in the furnace room and called Mr Rooter right away. Greg Hertler came out the next morning. Greg was very professional and friendly. Before he came into the house he put on his indoor shoe covers, he found out where the leak was coming from and started working right away on the problem. I told him I had to have the job finished today because the house was up for sale the next day. It took all day and evening to fix all the problems. Also had a blockage in the wall which he fixed and put in the pipes for the sink in the bathroom, between Greg and Rob Cassels they removed the tub which was not an easy job. They had blankets on the floor where they were working. It was my very first experience with them and I would definitely recommend this company to anyone. Thank you Greg and Rob for the great job.”

    Lynn P. , North York, ON

  • “I highly recommend Robert of Mr Rooter Plumbing in case you need plumbing services. He arrived on time, was very courteous, and did an excellent job unclogging the sink drain in our home. He was friendly, nice to talk to and engaged the customer while doing his job. He clearly answered any questions we had and explained what he was doing while performing the job.”

    Jay M. , Scarborough, ON

  • “We discovered a sewage problem on a Saturday in our basement that required immediate attention. I called Mr. Rooter mid-afternoon and Robert Plantic showed up within a couple hours. He diagnosed our issue quickly with the camera - tree roots compromising outflow in old clay piping on our property that connected to the city sewage line. The solution was to clear the roots and replace the clay pipe which Rob had a crew on our property by 8:00am on Monday to do. The job was completed by late afternoon. Robert was professional, clear with his explanation of the issues we faced and provide prompt service. We're grateful to have this remedied probably within days before it got much worse!”

    Charlie C. , Mississauga, ON

  • “We were in a mess with old collapsed pipes in our house (over 60 yrs old) sewage issues, and more. Robert was knowledgeable, kind, and extremely helpful in our stressful situation, as was his crew. Arson got the job done faster than we imagined, and they left our house tidy and well taken care of. It was a big job that seemed daunting, but they took care of everything, and it's better than it was before the inciting mess even happened. We would recommend Robert and his team to anyone with plumbing issues. Thanks Robert!”

    Perpetes , Oshawa, ON

  • “Todd was very professional and did a great job. I strongly recommend Rooter for any plumbing issues. They are very efficient , courteous and run a very streamlined operation. I'm glad I chose them for my plumbing issue.”


  • “Ron Jackson was the technician. He was excellent-worked steadily, efficiently and left the place clean and tidy. He showed me what he had done at the end and I was very pleased with the end result.”


  • “Gary was very helpful and nice! He was quick to fix the problem and helped us to take the next step in solving our issue.”


  • “The City of Toronto insisted we have a back flow detector installed in our factory and head office. Mr. Rooter assigned a top flight, trained plumber Ziggy who came out and first estimated and explained the job in great detail. We gave the go ahead and the job was done promptly and efficiently including getting the mandatory building permit from the City and performing the mandatory test of the new back flow preventer . We also got a discount for signing up as a preferred customer and we commissioned additional work at the same time and all of it was done to code and a high standard.”

    Randolph , Toronto, ON

  • “I was very impressed with the prompt service. Ron was polite, respectful, reliable and affordable!”


  • “Grant is a great plumber. He knows his job inside and out ; he had all the answers to my questions. If you need a Mr. Rooter plumber ask for Grant. He's the bestest!”

    Marie-Claire in Oshawa

  • “Had to replace the drain pipe after a leak was discovered in it, Waqas was very helpful and professional. He made sure all the work was done properly because the dig crew had to work around the french drain system that was just put in (waterproofing company damaged the pipe). The digging crew did a great job and kept my house very clean. The house that I purchased had many plumbing, water and sewer issues and I am very grateful to Mr Rooter for all the work they have done to fix the house up properly-and a special thanks to Fred for overseeing each project !”

    Mary , Toronto, ON

  • “Repair of my toilet, shower, sink taps in bathrooms and leaks in my outdoor pipe.”


  • “I had two bathroom faucets that were calcified and need to be replaced. the problem was explained to me. I also indicated that I wanted a high faucet. The plumber was able to get me two Moen faucets that were beautiful and had a life time warranty. The work was done efficiently and there was no mess left.”


  • “I booked a service appt online on a Sunday, They called within 15 mins, to confirm appt for first thing Mon morning. An hour before scheduled appt., I received a confirmation call and Greg arrived right on time. Fantastic communication/customer service! Greg was thorough, extremely professional and explained what repairs were needed INCLUDING options - absolutely no heavy handed upselling - straightforward information and prices allowing us to make the decision that best suited us. Greg was also meticulous in his clean up during and after the repair.Great repair and customer service all around - highly recommend Greg and Mr Rooter.”


  • “We called Mr Rooter to have a look at our toilet as the flapper was broken. Waqas arrived within the time window and was very pleasant and professional. He determined we needed a new flapper, fill valve and braided hose. Waqas explained everything clearly to us. It took him no time at all to complete the work. We are very happy with the results. Thank you again, Mr Rooter and Waqas.”

    C i.

  • “The bathtub faucet would not shut off and we needed to leave for a flight in 4 hours. Mr. Rooter was very responsive and Brian M was here within one hour. He was very polite and thorough and repaired the faucet in < 1 hour.”

    Verified Private User

  • “Phil and his team were fantastic. Just over 24 hours from initial call to completion. Phil gave great advice and options, crew was efficient, careful and considerate. Can't recommend them highly enough.”

    Bob Reid from North York

  • “I emailed Mr Rooter late at night and very quickly got an appointment for the next day. Phil was the person that came to explain to me what drain/pipe issue that I had and provide me a quote. He was thorough and informative. I hired them and they got the job done very quickly; in 1 day. I was not happy with the location of the surface pipes and they were fabulous in returning to accommodate me and re-routed the pipes slightly. Phil did not wrap the job until I was a satisfied customer.”

    Andrea in Toronto

  • “I've had a membership with Mr. Rooter since the early 2000s, when I first moved out of my parents' house. It has been worth it every time. Not only do members get discounted service and put on to a priority waiting list, their service has never been anything less than spectacular. Since our move to a new home nearly 7 years ago, the few times we've needed service we've received thorough inspections of the problem(s) as well as a cursory inspection of any future issues we might encounter. Our plumbers have always been helpful, fast and are sure to leave their workspace clean when they leave. During the most recent visit, we needed our kitchen drain snaked. George had a look at the exposed plumbing on lower floor to get a sense of what direction the drain lines run and about how long of a distance he was going to have to snake. After pulling some thoroughly nasty grease plugs out of our plumbing, not only is the kitchen drain running smoothly, it even (unexpectedly!) cleared up a lot of the difficulty we were having in the second floor sink drain. I continue to be a very satisfied customer.”

    Leah in North York

  • “Brian M., the technician, showed up promptly. He was friendly, efficient, and genuinely cared about ensuring the job was done well, taking the time to calk around the baseplate in order to ensure better stability.”

    Roy in Toronto

  • “We have used Mr. Rooters quite a few times and have never been disappointed. My wife called them on a Friday morning and they arrived the same day and completed the job in a couple of hours. The toilet they recommended is excellent, functions perfectly and looks great. Brian M. has done work at our place a couple of times and he is very professional, very knowledgable and honest about what we need. He is fantastic! N&J”

    N&J in Toronto

  • “My basement keeps flooding with every major rainfall, but it's impossible to know why. A camera inspection solved the mystery - broken pipes, ugh. I found the tech to be *extremely* helpful and professional.”


  • “Nasir was professional, attentive to detail and very experienced. Nasir was also as neat and tidy as he could possibly be with a very difficult kitchen sink blockage and almost impossible to reach pipes. We would not hesitate to recommend his services.”

    Verified Private User

  • “My licences plumber was Chris Cochrane. He was pleasant, very knowledgeable and helped me understand what was wrong and gave me choices on how to go about fixing my numerous issues on all thee floors of my home. Satisfaction is the word is use to describe how I felt after the work was done. I have had other plumbers work on the house In the past but was not happy with the work and felt I paid 2-3x more than Chris would have quoted. No stress, no issues no hassles. Mr Rooter is trustworthy.”

    Twila in Etobicoke

  • “Waqas was very professional and a calm influence on a very stressed out home owner. So pleased with the service that I am now a regular and would use no one else for my plumbing needs.”

    Jacqueline Beckles in Toronto

  • “Waqas Ahmad was very professional and efficient in resolving the problem. He also gave pointers on how to minimize the clogging in the future. I would definitely recommend this company and this plumber. Thank you, Waqas.”


  • “Will V came over with a great and warm personality. He ensured the best quality of work possible and explained everything in detail. He was truly understanding and very articulate. I am very happy with the work and very pleased to provide a review.”

    Nightingale. in Toronto

  • “Rick Phillips was our technician and he was phenomenal. Incredibly knowledgeable and fully explained everything to us thoroughly. Rick is very professional, respectful and personable. We would highly recommend Mr Rooter and especially Rick. We won't hesitate to call him for any future plumbing jobs”

    Lori in Toronto

  • “Our old pump was no longer functioning. It was replaced with a higher quality model, tested, and the existing tubing was checked to ensure that it did not need to be replaced.”


  • “We had a a completely closed kitchen sink drain, and two slow bathroom drains. The closing of the kitchen drain occurred on a Sunday, and Mr. Rooter sent someone out within an hour of my call. The plumber sent (Waqas) was courteous, ensured he left no mess, explained everything he planned to do (snaking), and the cost, before proceeding. I have used this company once before for a major plumbing job, and had a similar, excellent experience. I recommend contacting Mr. Rooter for plumbing problems of any scale without reservation.”

    Jonah in Toronto

  • “The main shut-off valve in the Basement was leaking at the valve stem. The valve was replaced with a new ball valve and work was completed in short order. Brian M. was very organized and well prepared for the service. Co-ordination with the City Public Works and Brian worked well and everything was complete in a minimal amount of time. Mr. Rooter's response to any of my phone calls was handled pleasantly and completely. We are pleased with the professionalism shown by Brian M. and Customer Service.”

    john in Brampton

  • “Leak was repaired and still working fine, thank-you! Service representative was professional and courteous!”


  • “Our kitchen sink suddenly stopped draining and was severely clogged. Within an hour Mr. Rooter sent someone to assess the issue. Within a couple of hours the issue was rectified. Service person was knowledgeable and efficient and explained every step of the process. Warranty on the required replacements were given and clean up was excellent! Definitely recommend Mr. Rooter!”

    Mrs. V.

  • “Whenever we have need for a plumber, we call Mr. Rooter. They review what needs to be done and provide the cost before proceeding. Brian M. came today to assess issues with our toilets. He was very thorough and explained everything to us. I will call Mr. Rooter again.”

    Jennifer in York Mills

  • “We've been using Mr. Rooter for a number of years, and they've always been able to solve our plumbing and water issues. You pay more than an independent plumber, but the work is done well and they stand by their work. Case in point: at 10 pm on the Thursday night before the Easter long weekend, our toilet started leaking out the bottom. We called Mr. Rooter thinking we would get voice mail, and instead got a person. Five minutes later we had a call from their project coordinator. One of their licensed plumbers, George, was out the next morning shortly after 10 am, as promised, and on a statutory holiday. George quickly identified the problem (calcium build-up in the toilet and the flange), and recommended a new toilet. We were able to reuse the flange. A new toilet was installed two hours later (he went right back to the shop to get it). After a couple of days we realized we weren't happy with the size of the toilet; it was just too small. On Tuesday we explained the problem to their service manager Fred. Fred promptly got back to us, and was very pleasant and professional. George was back the next morning with a larger toilet and it was installed by noon. Thanks Mr. Rooter!”

    mlong2345 in Toronto

  • “Very happy with burst pipe repair. Plumber was very prompt and very thorough. Would definitely use Mr. Rooter Plumbing again.”


  • “We were having a very busy Saturday night at our restaurant when water started backing up from a drain in the floor. I called Mr. Rooter and they were able to send someone within the hour. They helped to make sure we were able to get through our service, and then we set up to have our pipes clean. Brian M. was professional and courteous, would recommend.”

    Verified Private User

  • “Robert and Alex, the two technicians who unclogged our drain were great. They were efficient, hard workers, who completed the work in good time. Both were pleasant and professional. It was a messy job, but they left the work site clean. We would definitely ask for both of them again.”

    Patricia Spindel in Toronto

  • “My shower faucet was broken and would not shut off. I called Mr. Rooter and they were able to send a technician who arrived within an hour. The technician, Brian MacDonald, was very friendly and explained the repair thoroughly before starting any work. A diagnostics (without repair) would've been $117 and to repair $345 before tax. The problem seemed to be a faulty cartridge and the previous technician that installed it did not lube it properly. It's a brand new building and a Moen lever, so should not have broken so easily. Knowing this, Brian even indicated the situation in the invoice so it would be easy for me to claim warranty in the future. Although the fix was very pricey in my opinion, Mr. Rooter provided very professional work, came to my home very quickly and the repair also includes warranty.”

    Kittie in Toronto

  • “Had all the right tools with him (Justin), and was very professional in both demeanor and work ethic. The job was done well despite the difficulties of using all existing connections. Heck, he even showed up an hour after I called. He is a real asset to the company.”

    Rod in Oshawa

  • “Greg came in and replaced everything super well and was a delight to chat with. He checked more than 5 times to see if everything was done and was super attentive to detail. We loved his work!”


  • “Good job done, very friendly, reliable, expert on their work; but they need to be on time!”

    Cyrus S.

  • “I had called Mr. Rooter today for service on our kitchen faucets. We had been having a small leak for several days. The technician was knowledgeable as to finding the problem immediately and ordered the parts in order to return the next day to do the required fix. Very happy with the service.”

    Karen in Toronto

  • “We were very happy with the service we obtained right from the start. Same day quote with work starting within a few days. Both Alex and Anthony were very professional and thorough. It was a team effort by 3 individuals and the work was done quickly within one day. We had confidence in that they knew what they were doing. There was a large mess as a result of the work and we were thrilled with the clean up that they did afterwards. Very pleased with the work from start to finish.”

    L. Rose in Aurora

  • “Will came and helped us with lots of work in our house. He explained everything and was extremely helpful and kind. He will be back to do some more work and we will be happy to have him.”

    Momof4 in Mississauga

  • “The toilet mechanism have grown old and needed replacement due to water loss. The mechanisms were replaced with a good understanding given of what was needed and why. There was no hard sell. Two toilets were properly updated and sink "snaked". Good and professional work.”

    Satified l.

  • “Brian came to my door so promptly within an hour that I could not believe it. He was smiling and courteous and gave me his card as he put on his protective booties. He diagnosed my leaky toilet and fixed it right away while educating me on how to check for the problem should it happen again. On his suggestion, and my approval, I joined the lifetime service. Brian did a complete check of my plumbing before leaving. And if that was not enough, he fixed my computer printer in a minute. He is the best. Give this man a raise!”

    Paula in Toronto

  • “Very professional and courteous. Would highly recommend using Mr. Rooter. I had a new tap installed and two isolation valves put in the kitchen. Great service!”


  • “Had issue with leak under master bedroom sink, could not fix myself. Called Mr Rooter service and had Greg (Technician) come out. Service was great and professional from calling the office and dealing with Greg the Plumbing Tech. Greg was very friendly and professional and mindful of home, brought own door mat and indoor shoe covers and cleaned up after work. Job was done within 30min and my issue fixed. Would definitely use this company again as I had a very positive customer experience with them.”

    ROA in Toronto

  • “A bit pricey however the technician had to go to two places to find the right part. The technician was courteous and provided me with a quote for future work.”

    Verified Private User

  • “I had a new high-end KitchenAid dishwasher installed to replace an older dishwasher that was leaking. A technician from Mr. Rooter came and did the install. Unfortunately, there was a leak that could not be resolved. As it seemed to be an appliance issue I had to call KitchenAid who dispatched a very skilled technician for the very next day. In less than a minute the KitchenAid technician determined that the dishwasher had not been installed as per the actual instructions. He said if they were followed exactly there would be no issue. He left within 10 minutes and told me to have Mr. Rooter come again and do this. I explained the situation to Mr. Rooter and said that as I was starting a new job the next week I could not take time off work to be around for the technician. Mr. Rooter said that the current technician was finished work for the day but that they would get another one for me within the hour. They did and when I told the new technician what the KitchenAid technician said and showed me, the Mr Rooter technician fully understood everything and said there would be no problem. Sure enough, within 30 minutes it was all done and it appeared to be working fine without any leaks. I then verified this a few hours later after putting the dishwasher through its full paces. I would have given this a 5 star review, however, I did have to involve KitchenAid themselves (who fortunately responded very quickly), and then ultimately Mr Rooter again. However, Mr Rooter was then determined to resolve this quickly, which they did, so I am still quite pleased. This is why it is best to use a professional plumbing company like Mr Rooter, because even in the event of a mistake they will rectify it quickly and professionally, unlike some regular independent contractors that never seem reachable when you really need them. I will definitely use Mr. Rooter for my future plumbing needs. (Note that I had some other plumbing work done as well so the cost wasn't just for the dishwasher install).”


  • “I was extremely satisfied with the work of Greg Hertler's work. He was kind, reassuring and told me exactly what needed to be done for the repair. Excellent job!”


  • “Great job done. Very informative and helpful. Knowledgeable technician. Very transparent process on pricing. They don't try to over sell. I'm very impressed.”


  • “LEAK IN SINK phoned mr rooter ,short time later brian macdonald showed up and fixed the problem with no hidden costs wow he is good, he made me feel like i was respected”

    elmer gale in Toronto

  • “Fast, Efficient Service. On short notice re needed a toilet replaced. Ken McBride took care of all the details. The Service Technician was professional and knowledgeable. We have used Mr. Rooter many times and we have never been disappointed. We learned a long time ago, "there are no short cuts in plumbing". Thank you again Mr Rooter!”

    Glenn in Desbarats

  • “Greg was very helpful, calm and professional during his visits. He fixed the repairs that needed to be done and also was able to help fix another plumbing matter that he was not initially called in to repair that appeared after the fact. He explained all work precisely. He was great.”


  • “Very fast response, professional and quick work. He stayed until the city turns the water back on to ensure there's no problem.”

    New C.

  • “We had a problem with our kitchen sink and the plumber Greg came to our house and fixed the problem.”


  • “Chris from Mr. Rooter in Oshawa arrived on time and quickly surveyed the situation. He explained that the plumbing under my sink was a bit complex to accommodate a garbage disposal. Because of that, it took a bit longer than anticipated, but Chris did a great job. Both faucet and disposal work great, and he cleaned everything up. We're very pleased with the results. I highly recommend the company, and be sure to request Chris!”

    Jim Hall in Pickering

  • “I met Chris Cochrane, the plumber and he accessed my problem with my toilet and then proceeded to repair it. I found Chris very knowledgeable, friendly and personable. He was punctualable and was very professional.”

    Sandy Owen in Bowmanville

  • “Rick was my plumber and was very prompt and courteous. He was extremely helpful, pointing out that the piping system in my kitchen sink was "illegal". I called the people that had renovated my kitchen and, with Rick's help, was able to tell them exactly what was wrong and they agreed to pay for replacement of the pipes. Rick explained exactly what he was doing and advised me what to do on a daily basis to make sure that my sink stayed free of clogs. I was lucky to have Rick as my plumber for the second time.”

    Verified Private User

  • “Our main drain was clogged. I rented a snake and tried freeing it three times with no luck. Mr. Rooter came out @ 1:00 a.m. and camera'd it to see what they could do, but got stuck at the same spot I did. The camera told the story. We had the troubled old clay P-trap replaced with a back flow preventer. Based on the condition of the rest of the clay pipe, Stephen Hughes presented us with a few other options ranging from leaving it as is and hope to get by for a few years all the way up to replacing everything from stack to street with plastic. Everything considered we went with a full replacement. The team of workers that did the job were very organized and professional. Aside from a small deposit up front, Mr. Rooter didn't ask for any money, and even when the job was done did not even bring up the issue of payment until they had re-camera'd to show us the new drain line and back flow preventer from the inside. The price we paid was fair and the job comes with a 25 year warranty, so I'm sure everyone will dump happily ever after.”

    Dan Enn in Toronto

  • “We had a pipe that burst in our home on a Friday night and Grant quickly came to our rescue. He figured out the problem right away and where the problem was. He fixed everything with the least amount of damage and was very reassuring the entire time. Grant brought towels to cover everything and he also cleaned everything up before he left. I would greatly recommend Grant as well as Mr. Rooter Plumbing to anyone looking for a fair and reliable company.”

    Katie in Oshawa

  • “Good work, thorough, cleaned up after himself. Polite, well spoken. Absolutely no complaints whatsoever. I will use them again.”


  • “Greg Hertler from Mr. Rooter Plumbing came to my residence to address a problem with my kitchen sink (it was backing-up). Greg was professional, polite, and friendly. He explained everything very clearly and prior to undertaking any work, and answered all of my questions very effectively. I would recommend Greg without hesitation, and will certainly contact him for any future plumbing work I require.”


  • “Kitchen tap was dripping. service guy replaced unit in kitchen. Upstairs bathroom sink. Water was not flowing away quickly. Replaced plunger and cleaned drain. Works very well now.”


  • “I have used this company several times. Fred is the Manager and he is so amazing! We had a giant flood and their services were done efficiently with 110%. I thought my sump pump was not working. Fred stopped by, did a few things and Voila! No charge! I would give them 100 out of 10!!!”

    Shelley Kestenberg in North york

  • “I broke a piece in my toilet and had to call Mr. Rooter in to repair. Stephen Hughes showed up on time, was very nice - fixed the toilet and proceeded to check my drains (helped unplug kitchen sink) and replaced my washing machine hoses. Who knew they had to be replaced? I've been here 10+ years and I'm sure the previous owner never changed them. highly recommend Stephen, very professional and a nice guy!”

    Tom East York

  • “Chris saved my shower!! He was very professional and went above his duty to provide excellent service. Even cleaned up the mess and offered to clean the additional mess left behind. Thank you for great customer service.”

    Darlene in Toronto

  • “Ron Jackson was friendly, personable, and professional. He provided quick but thorough service and was communicative about the issues and possible solutions. He seemed to genuinely care that the issue we had was resolved to our satisfaction.”


  • “Our bathtub had a pretty continuous leak, and then we noticed Carpenter ants in the bathroom. This is evidence of a leak behind the wall. We called Mr. Rooter on Friday, hoping for someone to come soon. They could actually come that day, but I would not have been home. We made an appointment for Friday morning. The lady making the appointment was great. We got a call Saturday morning letting us know the plumber was on his way and would be there within an hour. Sure enough, Carey showed up, right on time. We explained our problem, and he was able to figure out pretty quickly what was going on. He explained the nature of the work to be done and gave us a quote. We accepted and he got right to work. Carey was the consummate professional, explaining what he was doing and why, and gave us tips for the future. As an aside, when we bought the house the bathtub had the water temperature reversed. When it should have been cold it was hot, when it should have been hot it was cold. Carey also fixed this for us. We got the lifetime membership and would strongly recommend anyone else using their services do so as well. We have a somewhat significant project in the Kitchen coming up, and we will absolutely use Mr. Rooter, and have zero worries.”

    Mikhail in North York

  • “Chris, the plumber that came was very friendly and professional. He listened when I describe the problem and knew exactly what to do. I am not a stranger to plumbing and I could tell that he was quite knowledgeable. It took him a while as I knew it was a tough problem, but he handled it with ease. If we have plumbing problems in the future we would be very happy to see him again.”

    Keith in Oshawa

  • “Extremely professional both in appearance of serviceman and the way he conducted the service. Explained procedure and answered all questions - did not try to rush us. Very impressed - would not hesitate to recommend.”


  • “We tried to move some copper water pipes after removing a wall in our home. Plumbing is an art, and not one in which I have any talent. We failed doing this ourselves. Mr. Rooter sent someone right away to fix our mistakes and no problems since. We also had our clay sewer pipe replaced last summer. This was a huge job and required a lot of heavy labour hand digging 9 feet into our basement foundation. The staff was lovely and would refer this service to anyone. Thank you!”

    Katie Flohr from Toronto

  • “Brian and Morgan did a great job! They told me exactly what they are doing and what to expect.”


  • “Water started gushing out from behind a wall in the bathroom on Family Day. Our regular contractor was away so he recommended Mr. Rooter. The plumber, Rick Phillips, was extremely helpful and got the job done quickly and efficiently. He also had many suggestions for preventing burst pipes in the future. Excellent finish to a very stressful situation.”

    Lorne in North York

  • “Had an issue with laundry tub. The laundry tub was whistling and we saw the faucet hot water was leaking at a high pressure into the primer back into the drain. No way to turn off as the internal mechanism was likely faulty. Chris came and put us at ease and in couple hours had the faucet replaced and he also added shut off valves. He was very friendly and also answered all our questions. Would highly recommend these guys very professional. Thanks you saved our long weekend!”

    Fatir from Ajax

  • “Fast and reliable came and did the job very quickly. Friendly and professional. Upfront about the cost so no surprises.”


  • “We discovered the pipes to our washing machine were frozen Sunday morning of a long weekend. Job was completed that afternoon.”


  • “I had a clogged sink that I couldn't fix on my own. I realized Id have to go all weekend without using my sink and desperately called many plumbers and Mr Rooter was the only one that said they can send a plumber right away. Being a long weekend many plumbers were either away or busy. Chris came within the hour and saved the day! I had dinner plans I didn't think I would make waiting for a plumber and was so worried Id have no sink or dishwasher for 4 days but he was able to fix it for me in 20 minutes! Nice guy too. Been a plumber most his life and I trusted him completely. Hurt to pay the price though, in my opinion the cost was too much for the job but I was willing to pay for the speed. I'd call him again if I need :) Thanks for saving my weekend Chris!”

    Nadia in North York

  • “When large tree roots broke apart the old clay piping and flooded our basement Travis Magee was out to the house within the hour. He coordinated a six day/two part excavation job to correct the deficiencies and made this stressful process as smooth as possible. Eugene, Igor and others did a fantastic job with the excavation, keeping the property (inside & out) immaculate. Mr Rooter and its employees were like having family in your home, helping to restore problems to 100% working condition in as little time as possible and with the utmost professionalism & expertise. Fantastic job & thank you!”

    Verified Private User

  • “My kitchen sink drain was corroded and came apart from the bottom of the sink. The sink drain needed replacing along with the dishwasher inlet drain and the sink strainers and stoppers. Ron Jackson from Mr. Rooter came to my rescue and he had the job done in less than 2 hours. I have a new drain up to code standard, new sink strainers and new sink drain stoppers he even shined up my sink for me (it sparkled!!)the job was amazing!!! I would recommend him to anyone! He is very professional courteous and friendly!!!”

    Hal in North York

  • “We always call Mr. Rooter for plumbing work. First, they call back in a timely fashion. Second, bought a membership long ago for a different house, and the discount followed us. Most recently they replaced a floor drain and installed a backwater valve in the basement. Work was done within 72 hours of the initial assessment. They showed up early, kept the area spotless, and finished the work in less than a day.”

    Ryan_Lanyon in Toronto

  • “Our undermount kitchen sink was coming unsealed from granite countertop and was falling. We called Mr Rooter and who had a plumber, Rick Phillips to the house within an hour. Rick was very kind, professional and did a great job. He took the time to explain the problem and the options. He had lots of tips to help prevent problems in the future. We were very pleased with the service and we will definitely ask for Rick next time we need a plumber. The only negative was that the job cost a little more than we expected, but we firmly believe in paying for good service.”

    HappyCustomer in North York

  • “I called Mr. Rooter to have them change the mixing valve on our hot water tank, after having a different company come to the house only to inform us that they didn't have the part needed to fix the problem. The plumber who attended our house was very pleasant and professional. He had the part and was able to fix the problem at a cost of over $200 less than what we had been quoted by the previous company. Thanks again for your prompt and professional service.”

    Cheryl in Ajax

  • “Last September when Mr. Rooter installed a backwater valve for us they noted a root intrusion problem farther down the line. We weren't prepared to do the repair at the time as it involved having to have our neighbor's driveway partially dug up, so it was agreed that we'd try and hold out until spring. A few days ago the root intrusion caused a sewage backup in our basement and left us no choice. Once again, Mr. Rooter impressed us by immediately dispatching Phil to come on site, quickly assessing the situation, and scheduling the repair to be done the next day. Not only did they once again impress me with their speed but they went the extra mile to connect the new repair with the backwater valve (a lot of additional work they did for free) installed in September to insure we would not incur the added cost of having to put a liner in between the new repair and the backwater valve. And once again, you can barely tell there was ever a hole dug in our yard. I cannot recommend this company enough, after two experiences with them we wouldn't consider using anyone else. And an extra special thanks to Phil for being so friendly and thoughtful and to the best dig crew I've ever seen. Kudos Mr. Rooter!”

    sethharman from Toronto

  • “Rick promptly arrived at 12:00am when we found a leak in the basement. He was kind, knowledgable, and professional. He helped diagnose the problem and start the drying process. Thanks.”

    Verified Private User

  • “Thank you to Mr.Rooter for a job well done. The technician came in and assessed the situation and gave us a quote and did work on the same day. Thank you!”

    Happy c.

  • “Called in Mr. Rooter for a recurring blocked drain problem. Their Supervisor, Robert Plantic, arrived exactly on time the following day and used his pipe camera to show me the extent of the problem. The damage to the old clay and cast-iron pipe was extensive and both needed to be replaced. He provided a detailed estimate. To cut a long story short, the level of service and courtesy was way above our expectations. Five stars aren't sufficient. After two days of hard work the crew left. Save for a few areas of still-wet concrete patches in the basement floor, you would not know they'd been there! They cleaned things they didn't even need to clean! To anyone who believes that old-fashioned hard work, courtesy and consideration are things of the past, call Mr. Rooter next time you need a plumber. You'll be as amazed as we were. No one likes to spend this kind of money but we feel that we received full value for every dollar.”

    Alan Smith from Toronto

  • “Back when I owned my first condo in 2010, I called Mr. Rooter repair a leaking toilet. The workmanship and professionalism is next to none. One of the best decisions I've made was to sign up for their Advantage Program which gives you priority scheduling and pricing. Now, in my new home, I've used Mr. Rooter to replace, yet another, leaking toilet. Most recently, my tap in the backyard was leaking and I had someone from Mr. Rooter come check it out. They diagnosed the problem, which was much bigger than I imagine. We decided to save the work required for another day but the plumber, Rick, was amazing. He did a walk-through of the entire home and gave pointers for things to look out for. It was like a free apprenticeship session! The next day, I received a call from Mr. Rooter to let me know that the trip charge for Rick's visit would be refunded because I was an Advantage member. I honestly wouldn't have cared either way but I thought it was really awesome that Mr. Rooter caught this. What I like the most is that the fee structures are all outlined so there's no haggling involved. My last toilet that was replaced, I ended up getting a free upgrade to higher end toilet because the one I selected was not in stock. Just as a sidebar to that, I've gone with Toto brand toilets through Mr. Rooter and have not been disappointed yet! Needless to say that Mr. Rooter are my plumbers for life and have not let me down in 6 years.”

    Derwin from Toronto

  • “Brian and his colleague came in and immediately assessed the problem and gave us the cost. They were experienced, efficient, and professional. We're very pleased with the service we received.”


  • “My wife and I have used Mr. Rooter for plumbing services in the past and were very satisfied with their professionalism and the work that they had done for us. When two toilets recently needed to be replaced in our home, they were as usual very quick to respond and the work was done to our satisfaction within a few hours. We will not hesitate to contact them again should other plumbing issues arise in our home.”

    J. B.

  • “My old water heater was leaking so i called Mr. Rooter and we scheduled a time for the install. I had a work event make me have to reschedule the install and they accommodated right away. Brandon Marcotte came out and was very professional. He explained everything they were doing very thoroughly. After the install he went over everything that was completed. He even helped me with a weird faucet issue after testing all the faucets. I am very happy with the work done. I will definitely use Mr. Rooter again and recommend them.”

    Frank in Calgary

  • “Mr.Rooter was the 2nd company that I called as the previous plumber could not remove the clog in my shower drain. Justin had arrived on time and attempted to unclog the drain using a snake. The result was the same and the snake was either not reaching the problem area or too soft to unclog the object. Justin had suggested to open up the ceiling on the main floor (underneath the shower) so he can access the drain and bypass the catch. I wasn't comfortable with that idea so I had asked Justin to provide me with a written estimate so I can do my due diligence before making my decision. I finally made the decision to proceed and Justin arrived after the weekend and brought his operations manager (Ken) with him for a 2nd opinion. They first tried to snake using a different type of snake (different tip) but the result was the same and this time the snake was stuck in the drain vent. After consulting with Ken a decision was made to retrieve the snake from the attic (vent pipe) and also attempt to snake from there. To my surprise, the clog was cleared as Justin was able to reach to problem area directly from the vent pipe in the attic. The entire job took over 4 hrs but I was very happy with the result. Both Justin & Ken kept the working area very clean and the clean up afterwards was a breeze. I am very impressed with the professionalism of Justin & Ken and I will use them again.”

    Danny in Toronto

  • “Chris came by the same day I called the company, was very personable and took time to have a proper look at the problems and explain what was behind the issues. I appreciated that he took care of what could immediately be done and was upfront about what would need a greater investment. Thank you! RR Upper Beaches”

    Verified Private User

  • “This was a difficult job because the pipes were so old. Other plumbers had looked at this job and did not want to touch it. Greg the plumber did a great job at a fair price.”


  • “We had a party on New Year's Eve and next morning we woke up with a stain on my kitchen roof right below the upstairs washroom toilet seat. We called Mr Rooter and they sent us the plumber. Chris Cochrane (The Plumber) was very professional and very thorough. Besides fixing my problem he gave us a free home inspection too and gave us some good and valuable advice on things. This is our first house so he helped me to understand the other things with the house as well. We're happy to report we'll be calling Mr. Rooter back whenever we need subsequent plumbing services.”

    Verified Private User

  • “I had an issue that wasn't going away for awhile and Robert and Chris came and were amazing. They troubleshooted the problem and fixed it. Worth the money for sure!”

    Verified Private User

  • “Punctual, expert service and friendly. The technician Rick Phillips knew immediately what the problem was and fixed it. He also offered a life time membership which will provide special services and discount prices. All in all very satisfied with their service.”

    Salvador in Markham

  • “Installation went well. Good service, epsecially since it was on new year's eve. Good job.”


  • “Brian MacDonald demonstrated himself to be very knowledgeable and a true expert of his profession. He explained our problem to us in the clearest of terms and then searched for option that cost us the least money. Intelligent, articulate in his explanation, he also worked quickly and diligently, and the final work was 400$ cheaper than he had initially quoted us. I highly recommend Mr. MacDonald, and we have had excellent service from other plumbers at Mr Rooter in years past. A very rare 10-star rating from us.”

    Dave L in Toronto

  • “I didn't know what's going on with the leak that was coming from the union to the water meter. I thought it had to be fixed right away and then called Mr. Rooter for the service. Mike Roach came over in the early morning on the next day. He quickly took a look and said it was not our responsibility to fix but the region's. What I would do was to call the region office. This is the first time I tried with Mr. Rooter service, and I felt so professional and reliable. It is charged not based on the time but on the real situation. I would definitely call Mr.Rooter if I need help with any plumbing issue.”

    Edward from Oakville

  • “Greg showed up at my door within 1hr of my call. Really nice and knowledgeable guy. He assessed the drain blockage problem right away, and explained the process of the repair. The problem was fixed in no time. He also recommended solutions to avoid further blockage. I highly recommend Greg.”

    Susan C.

  • “Our technician, Brian MacDonald, was very friendly and super efficient. He had the bathtub unblocked in about 5 minutes, it turns out a small washcloth had made it's way down the plughole. That won't happen again! He gave us advice for the rest of the house and even tightened up the pipes under the kitchen sink as they were leaking and we hadn't even noticed. The only reason we don't give it 10 out of 10 is the pricing. It's a little on the expensive side, but at the end of the day we had to have it done. We recommend Brian and Mr Rooter to help you if you have blocked pipes.”

    Steven in Toronto

  • “My toilet started leaking on Christmas Eve and I called Mr. Rooter - north York on Boxing Day and they were out within the hour - although not an emergency and we had just turned the water to the tank off. Waqas arrived and was highly professional. Explained simply the problem then got to work to fix it. Would highly recommend and use again.”

    Carol in Bracebridge

  • “The Mr Rooter guy came and gave us options for fixing the problem, then went and got the parts from his van and fixed it immediately, taking away all the broken parts and garbage. From phonecall to leaving was about one and a half hours.”

    Toronto C.

  • “Grant was here the other day and I honestly cannot even begin to say how extremely helpful and kind he was. I was consulting with him on a number of issues......getting detailed and very knowledgeable explanations to every question, never feeling rushed or pressured in any way whatsoever. His work is meticulous and as a huge bonus, he's the nicest guy to have around. One feels completely taken care of with Grant on the job, no detail is left unturned.....you will have complete confidence in him. I am so looking forward to this next appointment for several installs. (Big tip: ask him about improving the water pressure in your shower...........FABULOUS DISCOVERY!!!!!!!!!)”

    Lynne Gangbar in North york

  • “We had a new Washer Dryer delivered to replace the old one, but the water supply faucet (30 years old) to connect the hose started leaking. I had to shut off the main water supply and call for a plumber to replace the faucets. Brian Pellett arrived with his assistant within an hour and replaced the faucets, and also positioned them much better than the old one to provide easier access. A good job professionally done.”

    Amar from Markham

  • “We had a water leak from two of our toilets. One could not be repaired and was quickly replaced, and the other was rebuilt. The work was done very quickly and the technician was very professional.”

    Verified Private User

  • “Rob the plumber was very helpful and efficient. He took the time to explain to us the problem and how it was fixed in a way we could understand. He was also very friendly”

    Verified Private User

  • “Replace the main water stack of the house. More damage than assumed which is inevitable but can more care be taken? Probably but since they aren't on the hook... Beyond that, good work, on time, personable.”

    Verified Private User

  • “Did it again! Provided exceptional service from my initial call to completion of the job. Their licensed plumber, Ziggy, is amazing. He explains everything so well - does the show and tell- and, to top it off, he does an exceptional job. He respects your home, leaves the work area so tidy and clean, but the main thing is, whatever he does, actually ends of working as it should. I had him assess another job this past summer and he ended up diagnosing the 10-year plus problem and correcting it. So this time, I asked specifically for him. I have never had such faith in a trades person. Good on Mr. Rooter for having him on staff! Never lose him!!”

    Verified Private User

  • “They replaced my old, leaky faucet very promptly, and left the area tidy. The two men were both courteous.”

    Verified Private User

  • “Robert and Orsen completed this extensive work quickly, professionally and cleanly. They showed up when they said they would, finished when they said they would and left my property looking neat and tidy. I highly recommend them.”

    Verified Private User

  • “Excellent work by Robert our tech in taking care of this blockage and clean out valve installation! I would highly recommend this company ! We called for Sunday service and we were well taken care of.”

    Greg K in Aurora

  • “Great work installing a replacement sewer line with backflow valve, as well as upgrading to a new 3/4" water line. Travis was very responsive in making arrangements for the job at short notice, filing permits and guiding me through the process of applying for city rebates. The on-site team of Roman and Vladimir were very professional, handled the job quickly with good workmanship, and did a very thorough cleanup afterwards. My only disappointment is that I did not realize that the new line could only extend only to the 1/2" city connection at the property line, and not all the way to the city water main. I now understand that private contractors are not allowed to work past the property line, but wish I had been advised of this up-front.”

    Thomas White in Toronto

  • “The plumbing technician Rick provided top notch service. His almost 30 years of experience showed as soon as he opened the door. His customer service was courteous, respectful, friendly and funny and his knowledge of his trade was unmatched. Everything was explained from start to finish. In addition to being an expert plumber, I could see him being a wonderful teacher to plumbing apprentices. He also took the time to review future options to avoid future problems while charging less than I expected. At the outset, I wasn't even sure I would be able to get immediate service on a Saturday afternoon. I was pleasantly surprised to receive outstanding service in every aspect.”

    Verified Private User

  • “He was great! very good at his job and seems to genuinely enjoy it. He even helped us with fixing something else in our house. Went above an beyond. And he had an endless bank of useful information. Highly recommend!”

    king in Toronto

  • “Rick came to replace the seal and the flapper in both our toilets. He did a great job explaining what he was doing and why and he cleaned up thoroughly after he finished the work. Everything's working great now. We've used his services in the past and have been happy with him. I wouldn't hesitate to recommend Rick to anyone else who needs a plumber.”

    Kate K. in Toronto

  • “I was very happy with Mr. Rooter's service. Justin arrived within an hour of calling and quickly assessed the problem in two bath tubs. He was extremely professional, polite and thorough.”

    in Whitby

  • “Greg was very professional and very thorough. We've been looking for a good plumber for a while and we're happy to report we'll be calling Mr. Rooter back whenever we need subsequent plumbing services. *****UPDATE***** We had Greg back (March 2016) because the pull out hose on our handset faucet started to leak. So, he replaced it with a new faucet. As expected, Greg did an excellent job from beginning to end.”

    Tom in Whitby

  • “Greg was very professional and when finished, everything was spotless. Our drain works beautifully now, and our faucet does not leak anymore.He also let us know that our main shut off valve is in need of replacement. We are greatfull he let us know because if we have an emergency, we may not be able to turn our water off right away, leading to costly damages.We would recommend this company to anyone needing the services we had done.”

    kathleenkinney158 in Whitby

  • “Had a plugged kitchen and basement sink. Got on the phone to Mr. Rooter and they had somebody on the way within the hour. Service went exactly as promised, site was left clean and neat after service was performed. Highly recommended.”

    Volker in North York

  • “George was a miracle worker, he re-configured badly installed pipes and installed new shut-off valves we can actually reach and shut off. He replaced our broken faucet and was extremely efficient. We will always ask for George for any future repairs. We were very impressed with the service.”

    vesna harvey in North York

  • “The water was sinking through the sink and I was unsure at where the water was coming from. I decided to call Mr. Rooter and were surprised they were available on a Sunday afternoon. Brian. M was professional, proficient and personable. Thanks Brian.”

    Verified Private User

  • “A big thank you to Mr. Rooter, and to Brian and Morgan for the fast and efficient service! We had a pinhole leak in the hot water supply line in our bathroom. Because we did not have a valve at the sink to shut off the water, I was forced to shut off the main valve, leaving us without water and in an emergency situation. Brian and Morgan came quickly and were able to give me a very reasonable quote to not only fix the problem but to add valves to the supply lines. We have a lot more plumbing jobs to get done and will be back in touch! Also, thank you for the very friendly customer service over the phone. A very positive experience from start to finish!”

    Steve from East York

  • “So we had a leak in the basement and my boyfriend opened up the wall in order to access the pipe but from there we needed to call a plumber to isolate the problem and replace the pipe. I looked up plumbers on Homestars and called Mr. Rooter - it was 2:30 on a Friday afternoon and I thought "there's no way anyone will come out at this time of day". They said "I can have someone there today between 3 - 6 p.m.). "TODAY?!" "Yes!" : 0 ). Fantastic. But it doesn't stop there! The customer service was fantastic at EVERY SINGLE point of contact. I got a call from the office an hour before the tech arrived to let me know when to expect him. Camillo arrived, put a fancy red Mr. Rooter floormat on the porch, wiped off his feet and handed me his card as he introduced himself. Then, inside he slipped on booties over his shoes (amazing!) and was extremely helpful, friendly and professional. He said that it would likely be a 4 - 6 hour job and we arranged for him to come first thing the next day. The office called us again to let us know he'd be there within the hour, he showed up early and kindly phoned to let us know (we were out) so we got someone to let him in so he could bring his tools in. He was amazing EVERY SINGLE step of the way. He finished sooner than he'd expected, showed us what he did, explained what to watch out for in the future, reminded us that we have a free inspection every year and 10% off any future work with our membership (we purchased the lifetime membership decent price at $99, already saved $ on this pipe replacement). He was informative, communicative and thorough and the entire experience could no not have been better (well, unless it had been free)! I cannot recommend Camillo strongly enough and would definitely use Mr. Rooter again! Thanks so much for FANTASTIC service!”

    Barb - Downtown Toronto

  • “Had a water leak in the laundry room. Called Mr Rooter, had George there in a couple of hours. He isolated the leak and changed the humidifier line in addition to rebuilding the toilette. He also made additional recommendations and took photos. In addition, the bill was scanned directly to my email. Great service.”

    Verified Private User

  • “I rarely do reviews on work done in my house but Stephen Hughes was excellent not only as a plumber but also as representative of his company. His impeccable professionalism and understanding our difficult situation was greatly appreciated. I will definitely recommend him, his supervisor Ken and his company, Mr. Rooter, to anyone who might need him. Thank you Stephen for all the work you have done. Margaret”

    Verified Private User

  • “my husband tried his best to fix the toilet but we had to give up. It was blocked solid. My daughter has used Mr. Rooter Plumbing several times so I called them. Waqas was here an hour later and fixed the old toilet. Fortunately, he offered us a new toilet and installed it while he was here. It was well worth the money. The new toilet uses much less water than the old 15 yr. old one. When the other two toilets cause us problems I will be calling Waqas immediately.”

    Valerie Boyd in Kleinburg

  • “Ron Jackson from Mr. Rooter Plumbing went above and beyond the call of duty to fix a difficult leak we were having in addition to a number of other plumbing repairs. He was always profession, reliable and courteous. My experience with Mr. Rooter Plumbing as a whole was pleasant and hassle free.”

    Joe in North York

  • “Wonderful job by Rick. Everything was clean after the job was done. Very prompt, from a call to the installation. Also, good advises and suggestions for other plumbing questions I had.”

    Verified Private User

  • “I was so fortunate to get Travis Magee, Drain Specialist to help me with my plumbing nightmare. His expertise in finding the problem and solution helped put me at ease. Arsen and his assistant, who came in to excavate and put in all the plumbing were also very professional and hardworking. They worked quickly and cleaned up thoroughly. Travis also helped me fill out the application to receive a rebate from the city. I would definitely recommend Mr. Rooter and their team of experts.”

    Verified Private User

  • “Carey was amazing today. This is my second time using this company with excellent results. We tried this repair ourselves but could not locate the parts, even from plumbing supply stores. Carey went out of his way, found the difficult part and saved me hundreds in home repairs. Courteous, professional and on time. Carey-thank you for doing an amazing job!”

    Susan from Brampton

  • “From the answering service to the service technician, all the staff treated me with kindness, were grateful for my business, and were respectful of my home. Along with a full explanation of the job they were going to do, Rick added many ideas on steps I could take to prevent problems from occurring in the future. The valve was replaced, the leak stopped, and the work area was cleaned up. Rick did a beautiful job. I was pleased and will call Mr Rooter for all my plumbing needs in the future.”

    Ryk in Agincourt

  • “We booked on Sunday and settled for a Monday morning visit. Our plumber was Greg Hertler - very soft spoken, polite, and professional person. I explained the problem and what I did to troubleshoot my kitchen sink clogging issue. Greg was nice to listen to my troubleshooting stories and went with my theory. He was thorough with keeping my clean by making sure everything was covered from splashes. He did his best and kept his cool while trying to de-clog a really stubborn grease build in the drain pipe. He tried about 3-4 times and changing the drain snake's tip to break though that grease wall. He was successful and the whole thing took about 2 1/2 hours. His manager Ken McBride did come by to make sure everything was well - which in my opinion, is a nice thing to do. After the the job is done they cleaned up well and off they went. I thought the cost was a bit pricey but these guys have the right tools and the right attitude for the job. If I could give any advice to anyone else having a drain issue, from what Ken and Greg recommended me NOT to do is use draino or any harsh acid type of de-clogging product. These types of chemicals are expensive, not environmentally friendly, and most of all the cause of future drain blockages. It seems that after a while the chemicals in these products hardens and settles in the pipes causing the pipe to further clog. Or as per Ken McBride, the pipe is like your artery and grease is the cholesterol. Overall, I would recommend Mr. Rooter for your more advanced / stubborn drain problems.”

    in Toronto

  • “Top notch service from top to bottom. Even for a weekend emergency, we were informed that outside of a 'truck fee' (which would be waived/absorbed into the final fee if service was rendered), there would be no difference in cost between weekday and weekend service. We had the pleasure of working with Ron J. from Scarborough location. Ron was very knowledgeable in his craft, and one of the nicest guys you could ever meet. Our issue was challenging, but Ron was up to the task - he saw the mess we were in, but instead of saying 'no thanks' and running off with the truck fee, he dug in, and did his darned hardest to get us out of our jam. Ron brought in every tool in his arsenal, and was extremely professional in keeping us all safe, as the shower he was fixing was extremely challenging and design was an issue (PEX and studs in the way of his torch). Because of the challenging situation, Ron put in a hard hour and a half for what he admitted he thought 'would have been a 20 minute job', but did not complain one bit, and made sure he pulled out of the bag a job most others would have quit on. We are most gracious to Ron for his professional work and skill. Ron is a great all-round guy, and one of the most positive people you could ever meet. We would be happy and confident to recommend Ron to anyone needing a plumber. Thank you Ron and Mr Rooter for your great work.”

    Ed in North York

  • “Got a friendly and quality service From George Shakh. Highly recommended. I recommend this company other than smaller ones because they can guarantee the work that is done. I will be in touch with them for my upcoming project.”

    Francis in Burlington

  • “Greg Hertler came out to re and re a set of bathroom faucets. The workmanship looks very good and the service was prompt and friendly. The work area was cleaned and overall the results were professional. I would use this service again.”

    roger in Kitchener

  • “Excellent service from Mr Rooter technician Peter to fix a clog in my kitchen drain and to replace my corroded laundry washing machine tubes! Thank you to the company and Peter!”

    NICK K from Richmond Hill

  • “We had a serious backup of sewage from our basement drain. Rob the technician was amazing at identifying and explaining the problem. Professional and very competent. Rob did not leave until our issue was solved and all our options were presented.”

    Ptoon in North York

  • “This is the third time I have had Mr. Rooter do plumbing repairs in my condo, and I keep calling this company as they are reliable and their technicians are very professional. Today Carey Carpenter replaced parts in both showers as well as both toilets. He explained everything that needed replacement, and demonstrated the work once it was done. He was personable, efficient, professional and tidy. Mr. Rooter is not inexpensive, but in my opinion, you get what you pay for, and I receive good value for my money. Work is always well done and guaranteed.”

    S E in Toronto

  • “Messy toilet backup, quickly cleared. Despite it being a Sunday, technician came out within a couple of hours, and Mr McDonald was very efficient and pleasant. Had all the necessary equipment.”

    Verified Private User

  • “Robert Cassels was very good when doing our plumbing work. He was on time and very knowledgeable. He was very courteous (a gentleman) and friendly. We would recommend Robert Cassels to help with your plumbing issues :) We were very pleased with him and the work that he did.”

    LyndaScott in Toronto

  • “George Shakh has helped me twice with plumbing jobs at my house and each time has done a professional job. I appreciate his hard work and honesty and would recommend his work.”

    Jay P from Brampton

  • “We received very professional and efficient service from Mr Rooter Plumbing. Thank you, Waqas Ahmad, a very nice guy, did his job very well, leaving everything clean after finishing his work. I am very satisfy.”

    Verified Private User

  • “Prompt, courteous, efficient and knowledgeable starting with the initial phone call and continuing with Carey Carpenter, the plumber who arrived to do the work. Thank you Carey for your friendly manner and competent work. Excellent!”

    Gail in North York

  • “We had mysterious leaking from under the kitchen sink. So we called Mr. Rooter and they gave us a timeframe of arrival, then called to notify us that a plumber was on the way. The plumber was able to pinpoint the leak caused by a corroded pipe under the sink basket combined with a clog in the pipes. He replaced the basket section, cleared the clog, and inspected the rest of the fixture and pipes. He was courteous, did an excellent job, and cleaned up the area when the job was completed. We signed up for the lifetime membership and received a discount. I would highly recommend Mr. Rooter for your plumbing "situations".”

    Sibernie from Aurora

  • “We had Anthony M come in late last week to inspect our drain lines and a problem we are having with a floor drain. He was on time and very straight forward to deal with. He diagnosed the issue quickly and we took steps to resolve it. Unfortunately, the pressure cleaning of the lines did not fix out issue and more work will be required. While I am not happy about having to spend more money on this problem, I am grateful that Anthony is working with us and he did advise us going in that the first step may not work - he was very clear about that from the beginning. When we take the 2nd step, it will be with Anthony from Mr. Rooter. We felt very comfortable with him and feel that we got good value for the money we paid (even if we need to spend more). Job well done, would definitely recommend him.”

    Craig Stilwell from Newmarket

  • “The drain shared by my bathroom and kitchen was clogged. I tried air pumps and various chemicals, but nothing worked. Moreover the chemicals seemed to eat through the sink! I needed someone to come quickly and Rick from Mr. Rooter was there the next day. It took a while to clear it, but they finally got it and it has been clear ever since! They also replaced the sink for me. I also saved some money by getting a membership. If you are in a pinch, give them a call!”

    Jeff in Toronto

  • “Folks, for anyone requiring the services of a professional plumbing and drain company, Mr. Rooter is the one I recommend, Why? I had a water main leak recently, having recently lost my husband, who was responsible for all these situations, I was left to deal with this alone. Called Mr. Rooter, they were prompt, professional and courteous, gave me an estimate and left. I thought to satisfy myself on the quote, I should call around for different estimates. The others were in or around the same ballpark when it came to price (all 5 of them) One said he is the best in the business, the other said He might have to break part of my bedroom to fix the problem but I would be responsible to fix the drywall and cleanup after the work was done, another showed up with a backhoe, knocked on the door and told me his boss said I would have to pay him $1,500 cash up front before he started doing any work. Another told me part of my driveway would be dug up but he would not be repairing it once work was done. I mentioned to him that I had called Mr. Rooter and already got an estimate from them, it was then I got to know how unethical, and cut-throat this business really is. These contractors were bad mouthing, low balling their estimates, didn't seem to have a clue as to how best to get the job done without ripping apart walls, etc., only to raise their prices once they get the job. After all the estimates and time wasted. Mr. Rooter out performed them all with their professionalism, good business ethics, and above all, honesty and a job well done. They left my property clean and guaranteed their work. For me, I would highly recommend this company and commend them on and excellent job.”

    lilly persad from North York

  • “We had a DIY toilet replacement that went wrong - turning off the water main to the house we broke off the handle. Brian was great and super-helpful - they don't design these the way they did when the house was built, so he went to 3 different places to find the part and when he couldn't, he figured out a whole new solution so we could get water back on. This Thanksgiving I give thanks for Brian M and Mr Rooter!”

    Christine Canning from York

  • “Mr Carpenter did an excellent job. He was spot on in troubleshooting the problem and solved within 1 hour. He was very polite and patient enough to answer all our questions.”

    Verified Private User

  • “We had a backwater valve installed. Mr. Rooter North York's response to my email query was prompt. Travis, the representative, inspired confidence with his knowledge and upbeat personality. He and Dennis, the installer, were both perfect gentlemen. The job was performed on schedule, and for the price quoted. I recommend them highly.”

    sholermi from Toronto

  • “A slow basement drain and a minor sewage backup led us to go looking for someone to unclog/scope the drain. A quick call to Mr. Rooter and Travis was on the scene in just a few hours. He quickly assessed that we had a broken trap outside the house that was likely original (from the late 1940's). Upon his recommendation we replaced the trap with a backwater valve to help reduce the chances of our basement backing up with sewage from the city line. The crew that ended up doing the digging in our front yard did an amazing job and, now that the job is finished, the only way you can really tell we had any work done is there's a slight hump as the dirt has not settled yet and some cut lines in the sod. They even redistributed the decorative wood chips along the front of our house so it looks undisturbed. Everyone involved in the project was professional, courteous, and very fast (the entire job was finished in 2 days). It even turned out there was a rebate application available for the hardware we had installed and Travis came armed with the application so all we had to do was fill in some basic information and mail it along with a copy of the invoice. We are completely satisfied and cannot recommend this team of people enough.”

    sethharman from Toronto

  • “I was getting my basement waterproofed when I decided it would be a good idea to check my "clay pipes" and fix them at the same time if the price was right. The first company I called (a referral from a friend) quoted me a ridiculous amount (almost double what I ended up paying Mr. Rooter in the end) and I was so disappointed with the Sales guy high pressure tactics that I went to HomeStars (my go to website for home stuff) to get more quotes. Travis with Mr. Rooter showed up and was honest and straight forward with me. With the exception of some invoicing errors, the experience overall was great and the quality of work was fantastic, I'm very pleased. I would highly recommend Travis and Roman to anyone looking for help with their plumbing needs. Thank you Mr. Rooter!”


  • “Mr. Rooter is punctual, fast to come out and the job is great. I always ask for Waqas Ahmad. He is the best. He has been looking after all our plumbing needs for the past couple of years. I would not ask for anyone else.”

    Verified Private User

  • “Kitchen sink was completely clogged. Rick Phillips did a fast and efficient job clearing it out. He also gave great advice on how to avoid the problem in the future. Will definitely call Mr. Rooter the next time we need a plumber.”

    steve in Toronto

  • “Robert Plantic from Mr Rooter came to our house and saved us from disaster during a hosted dinner. He brought out the big tools and cleared out our clogged kitchen sink. Great Job Robert!”

    R. 2.

  • “The plumber (Mr. Waqas Ahmad) arrived on time, was very professional and completed his task with efficiency. We sincerely appreciated his work and advice for maintenance as well as potential work that we may require.”

    reginal from Clarington

  • “Robert Plantic did a great job fixing our very old bathtub faucet. He designed a perfect washer system. If it weren't for him we wouldn't have had running water until the next day. There's no one better. Thanks a lot”

    ayendell from North York

  • “We had granite counters installed in our Kitchen and main Bathroom and needed a plumber to hook up the sinks as the original plumbing did not line up with the new sinks. I called Mr. Rooter as I had seen one of their trucks and wrote down the number. When I called the lady who answered the phone was very helpful and knowledgeable. Once I told her my story her first question was how long has it been since the install? Right on you have to wait a couple of days before doing any work. She gave me an appointment for the next day and explained the technician would give me a quote on the spot and if I was ok with that he would commence with the work. She asked if I preferred morning or afternoon and would call the day of to advise when the Tech would be there.... which she did. Now as for the Tech (George Shakh) he was excellent, first he explained what was required and when I didn't have all the appropriate material he went shopping for it. He spent about 4 or 5 hours completing the work and ensuring I saw him doing all the test to see that it all worked properly. Well done Mr. Rooter team and when I remodel the laundry room I will be giving you a call.”

    Harold 47 from North York

  • “I had a backup issue in my basement a few months ago so I called Mr. Rooter to help me out. I have to say that the service I received was outstanding. They arrived at my home on the weekend in about 1 hour after my call. Phil did a great job explaining what was going to be done that day and scheduled an appointment to finish the job next week. He even recommended a restoration company to clean up the mess. My insurance company recommended that I get a back water valve installed and I called Phil to get the job done. He personally came over with Eugene to ensure I would be satisfied with the install. The job itself was really quick and professionally done. We ran into to some issues with the installation but I was impressed that things were explained to me and resolutions were discussed and performed. Eugene did a great job and was really efficient as well.”

    gcespite from North York

  • “Rick is the technician that showed up to do the work needed. Rick arrived on time and was very open to listening to my concerns. Rick was very knowledgeable and honest with his opinions, but allowed me to make all the decisions based on his thoughts. Rick was very quick and thorough with his work and cleaned up after himself completely. If I had to recommend a plumbing company I would definitely recommend Mr Rooter. They may be a little more expensive than other contractors, but I think you get what you pay for. I was so satisfied with their work, I used Rick again for another plumbing problem I was experiencing. If you can get Rick to do your work, I'm sure you will be happy with the results.”

    Peter from Toronto

  • “My kitchen sink faucet was leaking so I called Mr Rooter for assistance. Gary came and was great. Excellent work by very knowledgeable and courteous staff. Took excellent care with every aspect of installing our new faucet. Thank you!”

    CRAIG B from Oshawa

  • “My attached neighbors experienced a sewage backup into their basement. They hired Mr. Rooter Plumbing to resolve the problem. I took the opportunity to hire them to replace my old lead water service and to replace the clay sewage pipe running from my house to the city pipe and to install a back water valve. The team was led by Robert who was always courteous and informative, and perhaps I should add persuasive in a good way (which of course is his job). Eugene was the main guy doing the actual work. His team did an excellent job. They worked late to finish the job so I had water and operating toilets by the evening. They cleaned up the work site at the end of the day. Eugene was a pleasure to deal with. I would certainly have no reservations in recommending Robert, Eugene and the rest of the team.”

    Edward Glassman from Toronto

  • “Robert and his team were professional, prompt and honest. We appreciated that they took the time to do it right and to explain the work. I also greatly appreciated their hard work and Igor's good humour. I would recommend them for this big job any time.”

    Nick C. Toronto

  • “Brian M of Mr. Rooter Plumbing was terrific. He was able to come by our house and assess the situation just hours after our initial call. He recommended a course of action to deal with our immediate crisis, and made many cost-saving suggestions. He was able to return the next morning to replace our leaking fixtures. The quality of work was top-notch. I would recommend Brian M and Mr Rooter Plumbing to anyone.”

    RHammer from Toronto

  • “Very positive experience with service from Brian MacDonald plumbing technician for Mr. Rooter. There was a challenge with fitting the cartridge in and Brian was able to get extra assistance from his area supervisor to find the right replacement cartridge and complete the job. Would call again and ask for Brian next time we need assistance.”

    seanpeacocke from Toronto

  • “We bought a new home which is 100 years old, the inspector noticed that we needed a P trap in the laundry room and we also noticed a cracked sewage pipe. Mike is very pleasant, knowledgeable and professional. He addressed our immediate issue and suggested things that could prevent flooding in the near future. During that work our issues were discovered and Mike kept us informed and reassured that they will find a solution. The entire work crew that dug up the basement and outdoors were exceptional and kept the house tidy.”

    M. 3.

  • “We had a plugged toilet and ended up installing a new one due to their recommendation on the problem. Both Grant and Justin were extremely pleasant and professional and answered all my questions. This is the second time we have used Mr. Rooter and we are very pleased with each visit.”

    Janice Maas from Markham

  • “We contacted Mr. Rooter of Greater Toronto to have faucets fixed in two bathrooms. Carey Carpenter and his assistant Morgan quite promptly. They expertly completed the work, and gave some sound advice on other prospective plumbing projects in the house, and furnished an appropriate estimate on further work. They were extremely courteous and helpful, and answered all of our inquiries with great professionalism. Definitely will be using them again in the near future, and we also think the lifetime membership program is a great deal!”

    Stephen Ball from Brampton

  • “Response time was excellent! I called at 7 pm the day before and the technician (Gary) showed up at 9 am the next day. Everything was fixed and he also did an annual plumbing check up that comes with the membership. Perhaps not the cheapest but certainly the best I dealt with!”

    Yuko Imai in Pickering

  • “Because of his expert and innovative handling of a new condo build plumbing nightmare occurring under our sink, Stephen H. provided us with an impressive quality fix that not only meant we got to keep the large kitchen sink but as well, afforded us some much needed extra under counter storage space too! Both my husband and I greatly appreciate your impressive work and thoughtful professionalism Stephen. Thank you very much!”

    L. Wright from Toronto

  • “I called Mr. Rooter Plumbing at 1 pm as we had a backup into our kitchen sink. Amazingly Brian M. showed up at our door by 2 pm. It was a hard job to clear our clogged kitchen drain as it was related to a build-up in the building's kitchen stack. Brian M. was very diligent and I would recommend him to anyone.”

    Francine from Toronto

  • “We had a leaking bathtub drainpipe on the second floor. It had leaked through the ceiling on the main floor. Peter W. was our plumber. He was very pleasant and courteous. He told us up front what the work and costs would be. He was able to make the repairs through the ceiling. We are very pleased with his workmanship and would recommend him.”

    Gail p from Markham

  • “Great experience with Brian MacDonald as my technician. He was super pleasant and helpful and got the job done quickly! I was very happy with how easy this whole transaction was.”

    Amy Gao from Toronto

  • “Mr Rooter was on time and very professional. He explained some things that we were not aware of being a home owner. I thought they were very helpful and considerate”

    Sandy from Etobicoke

  • “Mike called me back at 10:45 pm Sunday to remind me that I have a shut off valve. By 10 am the house was improved. The dishwasher removal some yrs ago left a pipe with an aging valve which developed a significant leak. In retrospect, it was minor--but once Mike called, all was under control. All the guys at Mr Rooter have been great!”

    yvonne from Toronto

  • “Our original clay pipes were cracked and disintegrating. We searched 3 companies. Travis Magee from Mr. Rooter was prompt, professional, honest, direct and open with us. This was the deciding factor. He and his team (Slavic) were punctual and got right to work. Despite the 90 degree heat, the job was completed on time. They did outstanding work. The trenchless part of the project was also done well. Manus and Gerald did a great job and explained everything to us. They showed the completed project on camera. We are very pleased with the whole project. Travis was good to follow-up daily and again when the project was complete. Thank you team Mr. Rooter”

    Claudia from Toronto

  • “Had another great service experience from Mr. Rooter, this time from Stephen. He was very polite, knowledgeable, and he finished the job quickly. He also reminded me that a benefit of my membership was a free annual check-up, which he completed immediately. Good thing too, as he identified some issues that needed care in the very near future. I highly recommend Mr. Rooter, as I've consistently experienced top-notch service.”

    Edwin from Toronto

  • “Just had a great experience with Mr Rooter and Brian M! One of the pipes on our water heater sprang a leak. Because of the position of that leak, the company from which we rent the heater was not liable for the repair. They offered to coordinate an appointment with their recommended plumber, but this plumber would not be able to fix the leak until four days later. It was late in the evening, my daughter was asleep, my husband was out and I just wanted the leak fixed. I couldn't replace the copper piping myself and didn't want to shut off the water (not even the hot water) for the rest of the week. Mr Rooter's phone agent was very sympathetic and helpful. She explained the cost of the emergency service to me, which I appreciated, and gave me the opportunity to accept or decline. (The cost was similar to that offered by my water heater rental company's plumber.) I accepted the terms and within minutes the dispatch office called me to set up the appointment. Brian arrived within an hour. Because of the time of night, he knocked on the door instead of ringing the doorbell, which was very considerate. Brian was courteous and prepared, helping me understand what was happening with the pipes and even the state of the heater itself. I'm no plumbing expert but not once did Brian make me feel stupid. He didn't condescend or suggest my husband should be present. What's more, he encouraged me to watch what he was doing, which was both educational and reassuring. An hour later, the leak was fixed, the pipe was replaced and Brian had even left a little Mr Rooter figurine for my daughter. I also appreciate Mr Rooter's electronic records-keeping -- I was able to pay securely and receive an electronic receipt via email. Even better, if I call Mr Rooter in the future, they will have in my file a detailed log of the work done, complete with a digital photo. Thanks, Mr Rooter and Brian M!”

    Nirmala Basnayake from Toronto

  • “We had a backup into our kitchen sinks. Robert Plantic did a wonderful job of fixing the problem in a timely manner and cleaned up completely after. He was pleasant and professional. I would recommend him to anyone.”

    Allison Elliot from Toronto

  • “Stephen Hughes came from Mr.Rooter's, he was very knowledgeable about the job. He mentioned my options that I had with the problem. I am was very happy with the results and specially that he cleaned after the job was done. Strongly recommend him.”

    Ramtin from Toronto

  • “We called Mr. Rooter on Friday morning because we needed last minute plumbing service and they were extremely accommodating. Peter was very professional and he showed us the standard price list for all our services so we were very comfortable with the quote. Peter's workmanship was neat and he even cleaned up before leaving. We would definitely use Mr. Rooter again.”

    Lian Ellis from Aurora

  • “I had an issue with the ball valve Mr. Rooter installed for my garden hose and complained about it. Mr. Rooter came by and exchanged the ball valve tap with a regular hose bib tap and now I can regulate the volume water better. Thank you very much Mr. Rooter for your quick service to remedy the problem. Again the young man who did the work was very polite, quick and efficient.”

    C Fraser from Toronto

  • “We called Mr Rooter on a Sunday night around 6pm when we discovered that our main sewage line was blocked and water was backing up into our basement. Travis Magee showed up within an hour, and within an hour of that we had functional plumbing again AND a plan for when permanent repairs could be made. By Wednesday of that week all repairs had been completed, including digging up the basement and pouring new concrete! We would HIGHLY recommend Mr Rooter, Travis, and his team. They were prompt, polite, knowledgeable and helpful. We will definitely be using them again if we have any more emergency plumbing work to be done! Thanks Travis! Oh, and they even helped us fill out the city rebate form for our shiny new back-water valve!”

    phil_b from Toronto

  • “Our condo kitchen became clogged after pipes brought up residual black water into our sink. After dealing with our ridiculous super intendent who after taking one look said we needed a plumer and made the emediate assumption that we had cause the issue. In came Robert Plantic from Mr Rooter's. He was professional and extremely knowledgeable. We felt confident with his abilities and would highly recommend him to our friends and family. After a few minutes and a clear discovery that the issue was in the central stack. He got down to work, by the time he was done not only did he fix the problem but he also cleaned our sink! No one wants to experience pluming issues but if you do the first place you should consider is Mr Rooters. From my first call to my final engagements, the entire prosess put me at ease. Thank you Robert for the great service! E&J”

    Estela Ayala from Brampton

  • “We had our bathroom renovated a year ago. Recently we noticed drips down through the dining room ceiling below. We had the ceiling removed to assess damage and called Mr. Rooter. Rick Phillips was our technician. What we thought was a gasket problem was carefully diagnosed and explained step by step as we learned it was more complex. A 12" toilet had been installed instead of a 10" toilet and it could not be tightened to the floor. Also a flang had been placed on top of another flang when our bathroom floor was tiled and it was not secured. When the original deteriorated flang was removed by Rick the old floor (also not removed during renovations) had so much moisture damage it could not be used to secure a replacement flang. This meant the toilet could not be installed. Rick problem solved a way to rebuild the floor through the ceiling below including an ingenious wooden donut idea on to which the flang could be attached. He went out, bought the wood, jigsawed the required parts, installed the base, replaced a pipe leading into the toilet, then set up the new toilet. Each step was explained and we are completely satisfied with the entire process and outcome. He shared many useful ideas about how to maintain healthy drains and gave us many tips with regards to future renovations. We can't praise this man's service enough. He was patient, professional, punctual, careful, friendly, gave excellent explanations and answered many questions. If Mr. Rooter decides to do a commercial, this man's smile would light up the screen. The job was more expensive than we anticipated but the costs were pulled from an itemized list in a Mr Rooter price binder. We are 100% confident and satisfied with the results.”

    John Chevary from Toronto

  • “Wagas went above and beyond doing the installation!! Was very considerate and helpful. Will gladly have Wagas back to install new sink and facet in kitchen. Very satisfied with work done.”

    Brenda Kjiersdam from Vaughan

  • “This is written after a recent visit from plumber Brian M., who fixed a leaky faucet in bathtub. Service was on schedule, and Brian seemed very competent and helpful in his explanation of what needed to be done to correct the problem, and what the cost would be, up front. Brian M. has a friendly manner; I would certainly recommend.”

    Ken from Toronto

  • “My bathroom drain was clogged so I called Mr. Rooter. The lady who answered the call was helpful and immediately scheduled an appoint for that same day. Waqas arrived on time and began fixing my problem. He was very professional and he worked clean and quickly. In no time my problem was solved. I will definitely call this company again next time I have a plumbing problem.”

    ashraf dimitri from Toronto

  • “I purchased and had installed 2 toilets from Mr. Rooter.Technician, Rick Philiips, did an amazing job. I have no complaints. I would not hesitate to call Mr. Rooter again for any future plumbing issues.”

    debbie hoffman in Scarborough

  • “Rick came to see us the next day we called because our water bill was rather high. He was extremely courteous and explained everything so I could understand. Our old toilet was leaking. He was not pushy. The next day even though it was going to take two weeks to order colour Rick returned and replaced our toilet and again explained the toilet features to me. He did a nice clean job and everything works great. He is a great ambassador to Mr. Rooter Plumbing.”

    Anne McLaughlin from West Hill

  • “Carey came on time, inspected my unit throughout, made good suggestions and work very efficiently. Carey did wonderful work, he is a pleasant and polite individual. Carey also made some helpful recommendations when he was leaving.”

    Kirill from Toronto

  • “Just back from holidays and started a load of laundry when hot water began pouring out of the hot water connection in my washing machine! Sunday afternoon of a long weekend, water everywhere, disaster. Called Mr Rooter and Ron J. came out ASAP and did a fast, perfect job for us. Such a professional, friendly, prompt service. He even returned to repair a toilet that stopped working after the first repair, no charge. What a fantastic company and plumber, highly recommended, thank you so much Ron!!”

    Christine from Toronto

  • “Ron Jackson was terrific! He honed in on our problem immediately and was able to restore our water pressure throughout the house. Our plumbing seems to work better than ever!”

    Shannon from Toronto

  • “Quick service and good worker. Helped solve the problem and gave extra details for other services needed outside of his own work. Good company to deal with, competitive prices.”

    Abigail T. , Toronto

  • “This is long overdue! We had water coming up from a basement drain and never had this issue in the past. I called Mr Rooter and by that afternoon, Phil S. came out to assess the situation. He diagnosed the problem very quickly and confirmed it with a camera inspection. The old building trap pipe made of clay was broken. In freezing temperatures, the crew was out and repaired everything within days! Unfortunately, the ground was frozen (minus 30 temps outside), so the crew did their best to fill the front yard back in. Phil told me to give them a call once the Spring came as the dirt/soil would settle. Sure enough, the crew came back not only once, but twice because the soil had settled a couple times creating a big pit. Phil also took care of applying for the rebate from the City which we received within a month! Very happy with Mr Rooter and, without hesitation, I recently recommended Phil/Mr Rooter to our neighbor!”

    Silvana from Toronto

  • “Had several plumbing issues and Brian and Morgan from Mr Rooter came. I was very pleased with the service overall! Good information regarding drain and standards. I will try the environmental solutions for my drains!”

    elaine from Scarborough

  • “Fantastic! Prompt service (less than an hour) and problem solved! Highly recommend Brian P and Morgan! Great to have my shower faucet working again! Thank you Mr Rooter and staff!”

    ROGER S. from Toronto

  • “Very impressed - hard to find qualified contractor in Toronto - found Mr Rooter - huge thanks to Travis Magee and his team - quick response, you can always get hold of these guys - extremely professional and clear to me that they actually care about their customers - they just know what they are doing. fixed pricing and prompt delivery. Very very thankful and very impressed.”

    Lars from Toronto

  • “We're so impressed with the quality of service and delivery from Mr. Rooter. Brian M. quickly diagnosed the real problem with our toilet (another plumber had told us it was something else), and he ordered the necessary parts and returned the next day to carefully and efficiently complete the job. Brian M. is great - super professional and super friendly! Thanks so much for your awesomeness!”

    Christina from Toronto

  • “The good things about Mr. Rooter: it's easy to set up an appointment with them, they come when they say they will, and they'll give you a free quote (no charge if you decide not to get the work done). We had two toilets that needed a tank rebuild (wonky flushing) and a leaky U-pipe to be replaced. They got it all done in about 90 minutes, and we were pleased with the quality of work. You'll also get an official invoice, and I was fairly confident that if we had issues later, the company would be responsive. The only downside was the cost. We probably would've gotten a better deal with an independent plumber, but that was the original route we tried and the guy (recommended by a friend) flaked out on us three times before we resorted to Mr. Rooter.”

    JK in Corso Italia from Toronto

  • “I needed plumbing for a new kitchen sink so we called Mr Rooter for help. Brian P and Morgan came and assisted with this and we received excellent service. Thank you Mr Rooter and Brian/Morgan!”

    D D MARCO from Toronto

  • “We really cannot say enough about Grant Reuston from Mr Rooter. He is not only a fund of knowledge and know-how, but one of the nicest guys we have met. He assessed the problem very quickly and fixed it perfectly. I would not hesitate to highly recommend him to anyone needing the best plumber.”

    Lynne Gangbar in North york

  • “Pipe under kitchen sink burst and water was flowing everywhere. After I got the water shut off, called for emergency service on Sunday night at 7pm. Plumber arrived a hour later and 35 minutes later main water was back on. Friendly, helpful, and quick. We couldn't have had a better company respond.”

    Mike & Cheryl from Whitby

  • “Ron Jackson had some initial problems with our repair but he persevered and managed to get everything working correctly. Professional and cordial attitude to the job and the customer. We give him a 5 thumbs up out of 5.”

    Andy Everingham from Holly Springs

  • “George (Yuriy) was assigned to do plumbing work at our place in Brampton on a Sunday. This was the 2nd time he had done work for us and I am glad he was the one doing it. He is very knowledgeable, experienced, professional and very particular about his work. You can instantly notice that he is very passionate about his work and completes his work very thoroughly and without any compromise. So, thanks George for the awesome work. Next time I ever have any plumbing work, I will definitely insist for George from Mr Rooter.”

    Nitin from Brampton

  • “I had a plumbing leak and George fixed it very quickly. He had the parts in his truck. Explained everything to me. Very friendly and nice. Would recommend to everyone.”

    Nancy Taylor from Brampton

  • “We had a huge flood in the basement, Phil from Mr Rooter came out and saved the day. Turned out we had an old trap that failed, Phil and his team had to come back the next day to dig and fix the problem. The crew did an amazing job, you can't even tell they were here and Phil helped us get a rebate from the city. I would recommend Mr Rooter to my friends and family any day of the week, they were great!!”

    Will Byers from Toronto

  • “The guys did a great job, we would recommend them to anyone with a similar problem.”


  • “We had 3 toilets that were finicky and 3 bathroom faucets and the kitchen faucet that were leaking/loose. Rick was amazing! He was right on time and took the time to explain a lot of things to us about different products and options, and he's even great with kids! We are having him return to fix other issues as well, we highly recommend Rick!”

    Jennifer Leung from Thornhill

  • “This is the 3rd time that we have used the services of Mr. Rooter and once again, they have exceeded our expectations. The Plumbing Technician, Brian MacDonald was a pleasure to work with as soon as he walked in our door. His service was prompt, courtesy and he was very knowledgeable about the kitchen faucet/hardware that he installed for us. Again, we highly recommend the services of Mr. Rooter and thank Brian for his outstanding work.”

    Peter Koreen from Toronto

  • “I was very pleased with Waqas Ahmad when he fixed the turn valve in the basement. He was pleasant, professional, and knowledgeable. He was quick and didn't leave a mess. I have used Mr. Rooter in the past and I will continuing using them”

    Tammy from Richmond Hill

  • “David Coles offered hospitable service when he came in to help us with our drainage problem. He explained the process in which he would take towards the plumbing issue. We felt that we were clear on what he was doing and was so polite. He even cleaned our sinks!”

    WN from Toronto

  • “The cost for changing the bath tub's handle and the whole system, plus the drain was an arm and a leg, but the technician seems to be very knowledgeable and experienced. Waqas is his name and very friendly. Once I called Mr. Rooter, service came very fast. There are not the cheapest, but reliable.”

    Shirley from Markham

  • “I had a new copper water service entrance installed by Mr. Rooter's GTA lead by Robert Plantic and his teams lead EuGene. Throughout the process they took the time to answer all my questions, address any concerns and provide insight to the work being done. It was a tough job and they were able to complete it all in one long day. The basement had to be trenched and the garden in front of the house had to be dug up (8 hole) to support the new entrance. After the work was complete the basement was left in better condition than when the work was started and EuGene's team did all they could to ensure the hole was properly filled back in and flowers properly replanted. The cost of the job was accurate to the estimate provided and I am happy with the end result.”

    Mr. Cook from Toronto

  • “Had Rick Phillips from Mr. Rooter in to replace stripped and leaking shower taps last Friday. Couldn't be more pleased with the service he provided. Punctual. Knowledgeable. Thorough. Understanding of the financial constraints of a senior. All around great plumber and nice guy.”

    Maria Conceicao from Toronto

  • “I had to call for emergency plumbing work to be completed as there was a steady leak to come from two basement water valves. I found these guys on Homestars and called them, who dispatched Ziggy to my house within 2 hours. He was very polite and professional during the entire repair, walking me step by step on what he was doing so I could feel more at ease. He is exceptionally knowledgeable in the trade and went above and beyond what I would deem to be good service from a plumbing professional. If I require plumbing work in the future, I will definitely call them again and specifically ask that they dispatch him (yes, he is that good!!).”

    Richard from North York

  • “I called Mr. Rooter to install 4 new toilets in my house. George did a great job. He is very professional. I would recommend Mr. Rooter and George to my friends.”

    Corrado Maltese from Vaughan

  • “Our kitchen sink had started to back up so we called in Mr. Rooter. Our technician Rick Phillips was a godsend! He took the time to educate me on issues that can arise with living in a stacked townhouse and walked me through what my property maintenance company should be doing (which they are not). Ex: flushing the main stack at least once per year. He was awesome, patient and took charge with difficult neighbours. Couldn't be happier!!! All I want to say is that Mr. Phillips deserves a raise!!!”

    John M from Toronto

  • “I called Mr Rooter to attend to my main shut off valve and the City had already turned off the water. Excellent service from the moment I called to when the technician Brian P came. Great work!”

    KDT in the beach

  • “We had a major clog in the kitchen / laundry room pipes, just before Christmas. Waqas Ahmad came on time and fixed the problem. He explained what he was doing and was very informative.”

    B from Scarborough

  • “Waqas arrived early in the appointment time frame I was given, quickly assessed the situation, went and got the parts needed and was finished the job within a couple of hours. He was very professional, friendly, courteous and respectful. He did an excellent job, and removed all debris when he was finished. He showed me what needed to be done and went over his work with me when finished. This is the second time I have used Mr. Rooter, and am still very impressed with all aspects of their service. I will certainly continue to use and recommend them in the future.”

    Cindy from Scarborough

  • “My kitchen sink is clogged and does not allow the water through. Upon investigation, my pipes are full of sludge from years past and the way the pipes are constructed, they do not have slopes to allow for water to run properly. Robert from Mr. Rooter came to the rescue and cleared the clog and so my problem's solved. I decided to sign up for membership to save for future service fees and also in order to have the same person/company who knows the plumbing history of my home. It's really helpful that they were able to come the same day I called them....”

    R Nadal from Brampton

  • “Brian came on time, was friendly and courteous and got right to work. He did the work and off he went! I have asked that my file indicate that I want Brian to be dispatched for any work in the future.”

    Elizabeth Craig from Woodbridge

  • “From the friendly woman who booked my appointment to George the service person who showed up an hour later Mr Rooter service was excellent and friendly. George took care of the problem professionally and courteously. Will definitely recommend to friends.”

    Todd from Toronto

  • “Emergency situation on Victoria day. My thanks to Robert for his fast and professional service. The whole process was easy and we did not have to wait too long until the problem was fixed.”

    Chintan P. , Toronto, ON

  • “We had a foul odour in the house that we initially thought was a dead animal. It was unbearable. We called Mr. Rooter to rule out any plumbing issues. Robert Plantic came and found the issue immediately. He used a snake camera to show us that our 100 year old clay drain pipes outside were full of tree roots and were broken. The sewage was backing up and filling in our drains, which would have started to pour into our basement if we didn't address it. Robert and his team were able to started right way. They installed a back flow valve and clean out trap and replaced the old pipes all they way to the city property line. They completed the job in two days and put everything back to how it was. We found Robert and his team friendly, professional and courteous. They addressed all our concerns above and beyond the job. We were very happy with the results. Now the smell is gone and we can move on to enjoying our house again. Thanks Robert and team!!”

    Mando from Beaches

  • “Our shower wouldn't shut off, and after trying to make a repair to the cartridge myself, I decided the work was beyond me. The Mr. Rooter telephone personnel were helpful, and dispatched Rick immediately on a Sunday afternoon. He checked out the situation, offered several possible solutions, and all-around helpful. He returned first thing Monday morning with the parts he needed and performed the repair. They aren't the cheapest, but everything went very smoothly and quickly, which is worth paying for. Thanks, Rick!”

    Shane from York

  • “Toilet was running and valve dripping & drain in kitchen sink rusted away. I call and got an appointment the next day. Carey arrive - I was in fear I would need at new toilet and kitchen sink. Nope not the case Carey said he could rebuild the toilet and the sink easy just a replacement pipe need. OMG Carey was done with both in no time and absolutely no mess. A big THANKS to Carey! Highly recommend company and hopefully you will be lucky enough to get Carey!”

    Laura in Toronto

  • “The inspection: Grant Reuston originally gave us a quote in July 2014 and kindly came by to inspect our sewage backup problem on his day off to update the quote. He snaked our drain and showed us where all of the problems were, drew up a fair quote, and never pressured us. His friendly, professional, and down-to-earth nature was reassuring in making such a big decision (replacing our entire main line and installing a backwater valve). With two women in a house who are not familiar with plumbing, it’s wonderful to have someone explain issues in layman’s terms, and not feel taken advantage of. The work was done by Eugene, Dennis, and their team the NEXT DAY, and they were FANTASTIC: - They arrived early (but waited outside) - They were incredibly neat; the work site was surrounded in plastic curtains and drop sheets from floor to ceiling - They patiently answered all questions and were onsite for the City Inspection - They went OVER AND ABOVE THEIR WORK by avoiding destruction where possible, and fixing issues as they saw them like burying our a/c condensation tube and adding a second drain We will choose Mr. Rooter again because: - Pricing is consistent and reasonable - This is our second time and every person we've dealt with has been professional, kind, and very tidy in their work - They are very responsive in contacting us regarding any changes and follow-up right away - When they see something wrong, they tell you and they fix it. Finally, a big thank you to Grant for even assisting my father in cutting down a tree while he was onsite- that was really over and above!”

    N&N from Toronto

  • “Robert Plantic came to assess the issue with my boyfriends Washing Machine. He immediately let me know what the issue was and then called my boyfriend directly to discuss the issue with him. He was friendly and explained the issues in a way that was easy for me to understand. Once he started on the issue, he completed replacing the hoses in a time efficient manner. He cleaned up any of the water that was spilled, and even showed me what the issue was with the old hoses. He left the hoses here for my boyfriend to see when he gets home from work. Overall, Robert was a great ambassador for Mr. Rooter Plumbing and I would highly recommend him to anyone who has plumbing issues in the future.”

    Sara Deneault from Toronto

  • “Robert was very helpful. Our bathroom sinks didn't have any hot water. Robert came in, immediately knew what was wrong and set to work to fix the problem. He did need to come back and install a new faucet and he was quick and it now works great. Thanks!”

    Sarah Hunter from Toronto

  • “Grant Reuston is our man when we need plumbing work done. He located a difficult-to-find part and replaced a very old bathtub cartridge with professionalism and good humour. He advised us on the steps in the process at the beginning and left us feeling confident in his knowledge and skill. He arrived on time after a phone call told us he was on his way. Grant did a great job. We highly recommend him.”

    John from Aurora

  • “Waqas A from Mr Rooter came during scheduled time. I was called when he was no his way. He did an excellent job. Was very polite, tidy, and thorough in fixing the issue; providing advice on how to prevent, and replaced a faucet. Great service.”

    R. R.

  • “Robert Plantic from Mr. Rooter came to see us within one hour of contacting the head office. Robert was very professional and knew his stuff he told me about the work that needed to be done and we discussed the best way to do it efficiently and cost effectively. He come through and completed the tasks with flying colors! We are very happy with the repairs and I would recommend Robert Plantic and Mr. Rooter Toronto anytime they have never let me down we use them every time this kind of service is needed ! Thanks Robert Plantic and Mr. ROOTER !”

    Susan Moore from Caledon

  • “Robert Plantic, a plumber for Mr. Rooter, checked our sewage pipes and found that they were old clay pipes that were separating & cracking. He recommended replacing them with new plastic pipes and a backwater valve. Ihor's crew arrived the very next day & finished the work in two days. Everyone was polite, on time and hard- working. The job site was left very tidy. I would highly recommend Mr Rooter.”

    Catharine Fitton from Toronto

  • “This is the second time we have called Mr Rooter. The first time was upgrading shutoff valves in a very tight and tricky area of our kitchen and downstairs powder room. We have a very old house and everything is seized up. Justin.R came and he was very polite, professional and delicate with our home which is one of our concerns whenever a trades person does work on our house. We've had some bad experiences. Justin.R of Mr.Rooter did the job fast and clean. We could tell that he is an artisan of the trade. The second time we called Mr.Rooter for some more pipe work. We specifically asked the secretary for Justin.R. She sent him and again, the work was done very well. Plus, he gave us theoretical explanations about other concerns we had with our plumbing. Mr. Rooter may not give free estimates, but the pricing is standard (they have a binder for all sorts of work and quotes) so they can be trusted with their estimates and the professionalism is good and worth every cent.”


  • “Waqas was punctual, pleasant and very helpful in fixing my clogged sink. He also made recommendations for other plumbing in my home. The person who booked the appointment was very friendly and called in the morning to say he was on his way.”

    Lori-Ann from Brampton

  • “Thanks Rob C. for your excellent help and service that was on time, quick, and friendly! We had a new dishwasher installed and the shut off valve broke (was leaking). The next day Mr Rooter's Rob arrived and replaced with a new valve. Highly recommend Mr Rooter to anyone!”

    Stephanie Kivell from Mount Albert

  • “When the plumber I have used for 12 years refused emergency service on a Sunday, I was desperate and I called several companies. I lucked out when I called Mr. Rooter. Plumber Robert Plantic turned up at the house three hours later and replumbed the pipes and the mixing valve going into the hot water heater, and I was able to turn the water back on for my tenants---a few hours after we discovered the leak. I was so impressed I bought into Mr. Rooter's Advantage Plan. Robert Plantic was kind and understanding. He explained the problem clearly and gave me the price for the job before he started. I feel very grateful to him. He charged nothing extra for Sunday service. I recommend him highly. I manage three properties in downtown Toronto. This will be the plumber I call for future jobs. Plantic earned my business.”

    G. Allen from Toronto

  • “I called Mr Rooter for assistance when my kitchen sink was clogged. The technician Brian P came. He did excellent work. Brian did a complete job! He was professional and determined to source out the problem. Thank you!”

    Toby Z from Richmond Hill

  • “Travis M. and his crew were just excellent. Professional, knowledgeable, friendly and very thorough. They dealt with a complicated (and nasty) problem quickly and effectively. It was a tough job but they took it on and did great work, quickly. We're thrilled with the results. They are pros and it shows. Great job. Highly recommended.”

    Adrian Robinson from Toronto

  • “Excellent job. Waqas was pleasant, professional, knowledgeable and friendly. He arrived on time and was quick and efficient. Didn't try to sell us on a bunch of things we didn't need. I would call him again if we need more work done.”

    Darrin from Uxbridge

  • “Wagas our technician was very professional and courteous. He explained the problem and fixed it. We were very satisfied and happy with the quality of work. Would highly recommend Wagas. Thanks to him and Mr. Rooter.”

    Keith Barnes from Vaughan

  • “Robert was very clear about the price and I am very happy with the results of his work! I recommend Mr Rooter and I recommend Robert! Thank you for your service!”

    Michael S from Toronto

  • “Initially I had a bad experience having called and waited 2 and a half hours for someone to tell me no one was coming... after getting frustrated and having some words, the representative called me back a half hour later and told me someone was on the way... and then Rick showed up! He made all the earlier frustration go away... he was courteous, personable and helpful beyond the task at hand pointing out an issue with my furnace. Rick is a superstar... he turned a bad experience into a good one!”

    Lorie B. , Toronto, ON

  • “Robert was incredibly helpful in explaining the reasons behind the issues and what I can do to help prevent them in the future. He explained some concerns he saw in general for future repair too. So not only was he thorough in fixing the clogs but he went above and beyond what I expected or had experienced with another technician from Mr Rooter.”

    Michaela F from Toronto

  • “I had a pipe leaking under my kitchen sink and Brian P from Mr Rooter showed up right on time and solved my problem immediately with friendly service! Thank you!”

    Jim from Toronto

  • “Robert was friendly, efficient and informative. He immediately put me at ease when he quickly located the problem and started to work on the solution. I would have Robert again and highly recommend him to friends and family.”

    Kelly from Brampton

  • “My water bill was three times higher than normal, so I contacted Mr. Rooter for a plumber. Waqas did a thorough analysis of all faucets and valves, pressure of showers, etc. and identified quickly that the toilet was leaking water inside the bowl. His explanation was very clear, I find his work was efficient and very professional . After all the adjustment and installation of new flipper and valve he also showed me where the indication of changes in the water meter. I am very pleased with his work. An excellent plumber. I will highly recommend Mr. Rooter to friends.”

    Julia from Toronto

  • “We had experienced a plumbing problem for more than a year - water occasionally leaking into our basement from the kitchen above. A plumbing company attempted to resolve the problem but even after cutting away pieces of the basement ceiling, could not find the cause. As the situation worsened, we called Mr Rooter. The technician, Michael Bellehumeur, was able to quickly diagnose the problem and, although it presented quite a challenge, was able to correct it. The work was professionally completed and the work area left spotless. We have no hesitation in recommending him to our neighbours and friends.”

    John F from Pickering

  • “I called Mr. Rooter Plumbing to replace my toilet and also to replace the pipe under my kitchen sink. Brian P. arrived and performed the work. Fantastic! Fastest service in town with lovely people! I highly recommend them.”

    TAMARA SHIFMAN from Toronto

  • “Had a pipe burst and made a call to Mr. Rooter who had a plumber over in 45 minutes after my call. Wagas the plumber found the issue quickly and repaired it with skill. He made suggestions to prevent any future issues arising. So impressed with him I signed up for member services. Good job Wagas!”

    Vince Porto from Vaughan

  • “Sunday morning: discovered that our furnace was dead AND that a pipe connected to the water heater was spraying water around the furnace room. We have tenants and we like to keep them happy, so both these issues needed to be fixed ASAP. Called Mr. Rooter, our usual plumber, to deal with the pipe, but because of the volume of emergencies already, at first nobody was available to come fix the pipe today ... however, Shelly (at head office) was amazing; she called me back an hour after I'd spoken with her and said she'd managed to find a technician available to fix the pipe. Brian M. was here less than an hour later and the pipe is now fixed + he gave us some very good advice about our water heater. Shelly was stellar and we are very grateful to her for finding us a plumber that could come; Brian the plumber was exceptionally courteous and got the job done quickly. Thank you to Mr. Rooter, Brian M. and Shelly! Once again, Mr. Rooter has fixed plumbing disasters in our home. Great service!”

    S.Herman from Toronto

  • “I called Mr. Rooter Plumbing because we had a leak coming through our ceiling. Brian P. arrived and quickly diagnosed the problem - the kitchen faucet was leaking down through the basement ceiling. Brian was prompt, reliable, and courteous.”

    Lisa Zamaparo from Toronto

  • “I called Mr. Rooter Plumbing as we have their Advantage Plan Membership. Our toilet on the second floor kept running. Brian P. arrived and was able to solve the problem. Brian is always excellent, on time, professional and does top notch work.”

    Suzi in North York

  • “WOW! Amazingly responsive and professional. This was my first experience using Homestar as a place to come look for contractors since my pipes burst with the cold weather, I didn't have time to network around for contacts. I was in an emergency situation. These guys had such amazing reviews, we called them, they came out that night at 7pm and again in the morning to properly scope out the work and investigate. They gave us a few options and had my plumbing re-done and water back on within 2 days as promised, on time and for the cost quoted. They were very professional and helpful. Plus he cleaned up his mess even though the place was already a mess, he didn't add to it unnecessarily. I will definitely use them again and recommend them to my friends.”

    Beena from Toronto

  • “The freezing weather resulted in a burst pipe and flood in my basement. I had to turn off the water. Fortunately Mr. Rooter sent Mike Bellehumeur within several hours. Mike repaired the leak and resolved the problem. He did excellent, careful work, explained things clearly to me, and cleaned the work space beautifully. Mike is extremely honest, punctual and personable. I highly recommend Mike Bellehumeur and Mr Rooter. (Because this was still under warranty, there was no charge so the price is approximate.)”

    A Kushnir from Toronto

  • “Having recently used Mr. Rooters, we contacted them again when we had kitchen plumbing issues. Again, we were very pleased with the promptness of the service as well as the professionalism of the Plumbing Technician, Brian M. It was during a very busy period for the company but they were able to provide a same day service call in the evening. Brian M. was able to address our problem with our kitchen sink pipes and also provided preventative tips for the future. We are happy with the service received and definitely will use Mr. Rooters again.”

    Louise and James from Toronto

  • “I would like to thank Waqas and Fred and their crew for an excellent job. Professional, friendly service and able to answer all my questions clearly. The frozen pipe was in an awkward location but Fred found a simpler more effective solution than other contractors I spoke with. Highly recommended.”

    Mark in Toronto

  • “We have used Mr. Rooter several times and they are always professional and do excellent work. We arranged for Mr. Rooter to come fix an issue with our hot water pressure and Waqas arrived on time and immediately diagnosed the problem. He was exceptionally professional, ensured I was aware of the cost ahead of time and quickly fixed the problem. He even tightened our faucet when he noticed it was coming loose - not something he had to do. I highly recommend Mr. Rooter and I will certainly be requesting Waqas for future jobs.”

    J. Lee from Toronto

  • “Called Tuesday evening with a burst pipe in the basement. Dispatch was friendly and assured that someone would be over within an hour and they were. Mike Bellehumeur was the technician. Mike was friendly and very professional. Mike located the pipe and had it fixed quickly, highly recommend him.”

    Jordy from Toronto

  • “I had excellent service! The technician Rob explained what the procedure was going to be. I really recommend Mr Rooter. They are prompt with what they do. Great job, very polite, clear communication throughout the process, very reliable. Thank you!”

    Candida G from Brampton

  • “Peter did an excellent job for us. He is a good plumber. We called Mr Rooter for assistance when a pipe was dripping in our basement. Everything was fantastic! Thank you! He also fixed our bathroom taps.”

    ED F from Oshawa

  • “Peter from Mr Rooter came to service my leaking faucet. He was very helpful, informative and friendly. I would recommend Peter and Mr Rooter to others, even my 87 year old mother! I took a business card for my mom and for myself for any future problems!”

    Debbie G from Brampton

  • “I have used Mr. Rooter so many times over the past 10 years and cannot recommend them enough. I have had them repair leaks behind walls and cabinets, replace plumbing in my driveway to the city sewers, install faucets, and recently repair a toilet. I have had Ziggy come to the home most often and he is amazing. I also had Mike come to repair a toilet and he was awesome. The great thing about this company is that all of their plumbers are so professional, and they are dependable. We have had a difficult time, calling over 10 plumbing companies on one of the coldest days last winter and could not get anyone to come same day to fix a leaking pipe. Of course, not a problem with Mr. Rooter. I would recommend them to anyone.”

    R.M. in Toronto

  • “I have always had very good, prompt, reliable service from Mr. Rooter. I am a registered customer and have a number of visits - the servicemen are always courteous, well-trained, and efficient.”

    Joe Longpre from Toronto

  • “More accolades for Mike Bellehumeur! Mike was the personification of who I believed a Mr. Rooter agent would be: Clean, courteous, knowledgeable and kind. The owners of this location of Mr. Rooter should be proud to have him on staff. He also replaced the broken section with quality parts that exceeded the builder-contractor installed parts (in this case, new brass fittings in place of the plastic ones that came with the house). Some background on my problem: When you go into the basement on a Monday night to change the laundry out, and you hear water trickling from the side of the basement that’s opposite to where the wash tub is, the first thing you think of is the damage; and the second is who you're going to have to reach out to to get the problem solved. My specific issue was: PEX Pipe on the cold water send to the upstairs kitchen sink. Between the joists was a 90° plastic elbow where the cold water PEX lines traveled from the mainline Tee. The plastic elbow had (independently) cracked and sprung a leak that shot over to the joist and dripped down to the floor. It’s a six year old new-build… the whole house is like this. Hopefully it’s a QC fault on that one 90° and not a bad batch. How I resolved it: The first thing I did was look at Homestars reviews. Short-listing the top three was easy, and on deeper investigation, it was a quick realization that Mr. Rooter was who I was going to go with. A couple tips to anyone who reads this review: - Go to the Mr. Rooter website for your area and look for the "Special Offers". Right now, you'll find a web coupon for $20 off the work. Given the fact you're soliciting work from a trade (read: not cheap)... that $20 is going to at least help cover the taxes. - My issue happened after Mr. Rooter's evening cutoff for servicing (I think it’s 11:00 PM). You can still call their hotline and you'll get put in-touch with their call centre, and they'll put you on the morning call list. They will call you and you will receive prompt service. Becky in the call centre was extremely helpful and courteous with me at that time (Thank you Becky). - Because my leak was going to go overnight, and not much in my basement is IP67 rated... I opted to shut the main water off. It was easier to sleep after I didn't have to worry about using a dinghy to show the technician where the leak was when they got to the house. - Finally... If you're not lucky enough to have a qualified, licensed plumber in the family (or it’s out of your DIY skill set). Give Mr. Rooter a chance. Their prices are (from my research anyhow) fairly competitive, and you have the confidence of the company's Brand to back up their service commitment. From a first-time consumer of this type of service, I was a bit anxious about being forced into paying for unnecessary services and products. Never once while I was dealing with Mr. Rooter was I pressured to secure their services, or to pay for anything (parts or services) other than what the actual issue required. It was pretty great that I could see the services printed out, and their corresponding pricing. Payment was easy as well, as it’s done by 3G enabled POS terminals. God forbid I have another plumbing issue (at least anytime soon), but if I do, I hope they send Mike back out to our house.”

    Rob from Markham

  • “I had an amazing experience with Mike B. He was so friendly and courteous, and explained all of my options very clearly. The price was higher than I expected, but you are paying for really good service. Worth it, in my opinion.”

    Jackie from Scarborough

  • “Mike Bellehumeur came within 1/2 an hour of the call, called me to let me know he was on the way and quickly was able to asses the situation and provide a quote and how long it would take. He was professional, polite and provided amazing service. I would not hesitate to call Mr. Rooter for any needs in the Durham. Great job, turned an unfortunate need into a great experience. Thanks Mike, appreciate the effort!”

    Coz from Whitby

  • “We live in a large downtown apartment complex in Toronto. About two weeks ago, my dishwasher coupling to the drain blew and I endured a small flood of water in the kitchen. The maintenance plumbing contractor for the building suggested all sorts of expensive work ...some of which included hazmat since he claimed he found asbestos in the stand pipes. His final price was about twice what I ended up paying to Mr. Rooter. I called three firms today. One said: Two days from now. One said they would get back and never did. I liked the look of Mr. Rooters ad in the yellow pages. His seemed like a family run business that cared about results. After a couple of glitches, which included Brian and Michael going out two times to find parts, they re-installed my dishwasher back to normal. Extra parts were not charged for. Both Brian and Michael were friendly. Their service was prompt and communication was very good all along. They even wore booties coming in on my broadloom. I thought that was nice since most just stomp through leaving slush all over the rugs. Brian and Michael receive my highest recommendation for doing a complicated job on time and on budget.”

    George S from Toronto

  • “We had a series of floods from damaged pipes which required repairs ranging from a simple patch to complete replacement of our main drain. Vlad, was courteous and made a point of coming quickly to resolve our flooding problem. The price was fair and he did whatever he could to minimize collateral damage to our house while he was working. Highly recommend.”

    Leslieville Guy

  • “Waqas Ahmad from Mr Rooter came in to fix my clogged kitchen sink today. It was a perfect experience. Waqas was friendly, informative and extremely helpful. In addition, I received a follow-up call hours later from customer service to make sure everything went smoothly. I must say, this was by far one of the best and most satisfying services/companies I've ever used. I would highly recommend Mr Rooter to anyone and will definitely use their services again in the future!”

    Jackman C from Toronto

  • “We had Brian M and Mike came to do some bathroom renew for us they were very professional and their service was excellent. They got the job done quickly and took the time to explain the problem, they even took the time to do a quick fix in our ensuite washroom.(complimentary). I would definitely recommend them to family and friends.”

    Suzette Julien from Whitby

  • “Thank you to George Shakh for his wonderful work today. He was there within 2 hours of the call. He was very professional and solved the difficult problem in a timely manner. Left the house very clean and tidy after the work and also gave us wonderful advice on how to prevent frozen pipes again. Thanks!”

    Zoe Clements from Newmarket

  • “I had a problem with my kitchen faucet and Mr Rooter sent over Waqas Ahmad to help me out. He was very informative and talked me through the problem. I signed up for their Advantage Plan and Waqas checked out any potential problem areas in my condo. We found a problem with my toilet and he fixed it very immediately. i would use this service again”

    David Yenovkian from Toronto

  • “We came home to find our basement floor absolutely saturated with water. After calling several plumbers, we found Mr.Rooter. The dispatcher was awesome, and our plumber was amazing! He arrived at 11:30 pm and didn't leave until almost 2 am. Fardhin was so polite, professional and all around terrific. We really appreciated his skills and expertise! Ten stars for sure.”

    Jessica in Woodbridge

  • “Waqas Ahmad trouble shooted the problem I had with my powder room bathroom - replace the toilet. They were great and am so happy with the results! Great job! Thanks!”

    Lucy Giovannucci from Brampton

  • “Monday evening my second floor toilet & bathtub were block. After having tried unsuccessfully to clear it myself, I called Mr. Rooter. The receptionist politely took my info, and that it would require some immediate assistance since it involved our only functioning bathroom. She called me back when the earliest plumber was available, which was Ron (Jackson). He was very professional but also friendly and courteous. He cleared the blockage by running a line and cleaned up afterwards. Though the response and service were good since it was an emergency, I'm still shocked at the charge of $523.52 (tax included). Unfortunately, the problem hadn't been totally resolved. I found my basement flooded with water and debris that had backed up from my unused toilet there. Called Mr. Rooter, and they quickly send Ron back. He cleaned up the water to pass a line through beyond the Y connection. The line cut through the obstruction which when returned had fragments of tree roots and clay. Ron suggested passing a camera through to find where the problem is, and proceeding from there. Which I will probably have to do, after I finish clearing out the basement.”

    Dom Mastropietro from Toronto

  • “I noticed a dirt like substance coming up into the basement bath tub. Mr Rooter send the technician Brian P out to diagnose the problem. It turned out to be a simple problem that was easily solved. Great and friendly service! Thank you!”

    Linda M from Toronto

  • “Great customer service on phone, very prompt and dependable. Plumber was fantastic, experience could not have been better. The job was done professionally and what was a bad situation soon turned around, thank you Ron Johnson your plumbing skills and friendly personality. I had a leak in my bathroom wall and my pipes were frozen, he crawled into my crawlspace and had no problems with what he found. I would call this company again in a heartbeat. Thank you.”

    Charlene from Toronto

  • “I had a problem with the hot water supply. At first I thought it was the water tank, but the technician from the water heater company said the tank was fine and the problem was most probably in the mix valve, where the hot and cold water mix. I called Mr. Rooter the next day - the receptionist was very thorough in making sure she understood my problem, and even let me speak to a technician. They offered to send someone that same evening. Since it wasn't an emergency, I asked them to send the technician the next day. Waqas (last name Ahmad) was on time, very courteous and friendly. He came to the same conclusion, showed me what the price of the work was going to be, and spent two hours working on replacing the valve and cleaning up everything afterwards. He didn't even mind having my husband hang out and ask questions! (He likes to learn about home repairs.) I am very satisfied with the service I received. It was not my first time calling Mr. Rooter, and I will use their services again.”

    GinaTO from Toronto

  • “Waqas Ahmad was very polite. Located the problem quickly but thoroughly. Price was as agreed and there was no unnecessary work done. I would recommend this company to anyone having similar problems.”

    Steve Skelton from Ajax

  • “One cold night last week, some of the piping in the bathroom froze. I turned the faucet on and no water came out. Turned up the heat and when I returned from work the bathtub faucet was leaking. Mr. Rooter was available on the weekend when other plumbing companies weren't. Waqas Ahmed arrived promptly, took off his shoes at the door, and diagnosed the problem by asking questions and examining the piping. He took time to explain things and was helpful. Waqas took time to answer my questions intelligently rather than giving me canned answers, and even gave me tips that I hadn't thought of to help prevent freezing in the future. Unfortunately the cartridge in the faucet will have to be replaced, which will not be cheap for my brand. Mr. Rooter is very professional. I was quite satisfied with the service and would be very likely to recommend it to a close friend or family member if asked for a plumber.”

    Michael Tward from Toronto

  • “I called Mr. Rooter because our bathroom faucet was leaking very badly and ruining the granite countertop. Waqas Ahmad arrived and saved the day! He was extremely professional, never made me feel rushed and explained things very clearly. While replacing the faucet (after carefully showing me why it had been leaking), he took the time to clean the areas which I thought had been permanently damaged by the leaking water. I was thrilled to say the least. I then showed him my kitchen sink and the two basket strainers which had stains on them that couldn't be removed. We discussed various options and I finally opted for new ones. He installed them very well and I am so pleased with the result. Lastly - he resealed another bathroom counter which needed it very badly. My experience was excellent and I would highly recommend Mr. Ahmad to attend to any plumbing situation. He is obviously extremely skilled, experienced and committed to his profession and to the company.”

    Leslie from East York

  • “Burst water pipe in garage with flooding into basement. Waqas Ahmad arrived quickly, explained the damage, repair and how to avoid the issue in future. Courteous, efficient and cleaned up after wards. Also pointed out other issues that require attention (bonus!). He didn't explain the 'no warranty' issue until after the work was done (only complaint). But still recommend him for work.”

    Jane F. , Toronto, ON

  • “Rick Phillips was very helpful and knowledgeable. The repairs were performed quickly and efficiently. I also appreciate the fact that no mess was left once the repairs were done. I would recommend Rick Phillips and Mr. Rooter for plumbing needs.”

    PFeldman from Toronto

  • “Waqas came to fix the faucet and he resolved the problem quickly and efficiently. They may cost a bit more but Mr Rooter and the team are always reliable and professional! Thank you Mr Rooter and Waqas!”

    Jonathan T from Toronto

  • “I would like to thank Frank from Mr. Rooter for setting my mind at ease by replacing the plumbing that Neptune would not touch because of rust problems and age. He did a wonderful job and offered to move furniture and left everything clean as well as made sure that when the city turned the water back on that there were no problems with water pressure. He was on time, very courteous and even turned off the Carbon Monoxide alarm which went off and we each thought it was the other's telephone! Thank you Frank!”

    R. Plampe from Toronto

  • “George was very helpful and tried to explain the problem so that I could understand. He solved my problem and the left the work area clean. He was very friendly and professional. He arrived at my home very quickly - within 2 hours!”

    ARDITH S from Brampton

  • “George was very polite, courteous and professional. He explained and showed us exactly where the problem was and he took the time to answer all my questions. He is very pleasant and I am glad he was sent to our house to fix our plumbing issue.”

    Mitula S from Brampton

  • “Technician Waqas, was very polite and respectful. He did an excellent job of clearing the drain and giving preventative information with care of the drain and pipe lines. Job well done!”

    SHERRY from Toronto

  • “Our dishwasher broke 3 days before Christmas. We scrambled to purchase a new one and then called Mr. Rooter to have it installed. They managed to schedule us in for the next day. Brian MacDonald arrived on time and was extremely polite and conscientious. He explained everything clearly and took the time to ensure that the dishwasher was working properly. Having used Mr. Rooter a few times in the past, I can say with confidence that the job will always be done right. And to make matters better, I was surprised at the end of the installation to find out that the service was on them as part of a holiday promotion!”

    Ashleigh in Toronto

  • “My plugged kitchen sink is definitely not typical. The pipes' curves require an experienced plumber is persevere and accept the challenge. Brian MacDonald did just that. Thank you Brian for a task well done!!”

    esther goldlust from Toronto

  • “Ziggy Koska was excellent! I couldn't have been sent anyone better! He knew exactly what the problems were and fixed everything all in the same night! He was very professional! From my first phone call to the company - I was given the best treatment EVER! The young lady that confirmed my appointment was my first indication as to how I was going to be treated! I will never hesitate to, not only use them again, but to also refer them to everyone I know. THANK YOU MR ROOTER! A weight has been lifted from my shoulders.”

    Lucy Giovannucci from Brampton

  • “We didn't have the proper tools to do our dishwasher installation, so we needed someone to install it for us. Brian was quick, courteous, and knowledgeable about the process. Thanks for your help!”

    Stephanie from Toronto

  • “I had a leak in my ceiling and I was worried that it would be a big problem, however a good man from Mr. Rooter named brian came and reassured me he would do the best to save me as much as possible. He did just that and fixed the problem it didn't cost me as much as I thought. They cleaned up the area they worked in nice and most important thing is my wife is happy!”

    andrew from Toronto

  • “I had an issue with my toilet tank as well as my shut off valve. I called Mr rooter and the technician Brian P. came out to my house. He provided excellent service. Thank you Mr Rooter and Brian!”

    Joanne A from Toronto

  • “George, the technician from Mr Rooter came to help with several plumbing issues. We received excellent customer service! George was neat, he was professional and he even provided value added information!”

    BRUNO P from Brampton

  • “My shower faucet handle was broken and so I called Mr Rooter to fix it for me. George was the technician that came to help and he did perfect work! Thank you George!”

    IRINA S from Vaughan

  • “George Shakh came to our home and was able to assist us with a serious problem with our kitchen drain. He is very professional, hardworking and was very helpful. I am very satisfied with the service that George offered. Would recommend MR. Rooter to anyone!”

    Elma Rodrigues from Toronto

  • “It was a pleasure doing business with Phil Stinner, a licensed plumber with Mr. Rooter Plumbing. We required a new backwater valve. He assessed the problem, gave us an estimate and arranged the crew to come in. The work was done extremely well. They looked after everything for us from getting the necessary permit, to getting the inspector in. They also did the necessary cement work with no hassle and courteous professional workmanship. I would highly recommend their services to my friends and family. The project was completed in two days. Phil Stinner also helped me fill in the application to get the $1,200.00 rebate.”

    Anastasia Venditti from Toronto

  • “Brian M. was incredibly patient and very willing to answer all of my plumbing questions. He quickly resolved all of our faucet issues, including a very stuck cartridge, and cleaned up afterwards. I would definitely recommend him for any of your plumbing needs.”

    Danielle from Toronto

  • “Brian M came in and tackled the problem at hand right away. He was finished in no time which is a relief because the owner is 89 years old. I would recommend Brian to my family and friends. Thanks a lot Brian you saved us.”

    Anna from Toronto

  • “Plumber Brian M. did a great, thorough job in clearing out 20 years' worth of grease etc. Showed up right on time; clearly explained the situation, and the options for keeping the pipes clear in future.”

    Alastair from Toronto

  • “Phil was very helpful during a stressful time. He did a thorough examination of the issue at hand and provided his professional expertise. We were happy with the solution that he put forth to fix the problem. It was fixed very quickly and the team did everything to limit our inconvenience. Thanks Phil for helping us out! We would recommend Mr Rooter to friends and family.”

    Jaclynn F from Toronto

  • “We had an plumbing issue that appeared to originate from the original builders. Brian M. and Waqas Ahmad were able to determine exactly what was needed and fix the problem quickly. Both were extremely professional and friendly and I highly recommend you request their services.”

    Sheldon from Vaughan

  • “Brian P was on time and he was so helpful when we called Mr Rooter for assistance with a toilet that did not have enough pressure. We received great service!”

    Michelle L from Ajax

  • “I was very pleased with the service I received from Mr Rooter Plumbing. I was scheduled in at a convenient time and I received the technician i requested. Peter assessed my situation, provided the quote and finished all in one day! Thank you!”

    Oliver M from Richmond Hill

  • “We needed to install a backwater valve for insurance purposes after our sewage backup. Mr. Rooter sent Grant their technician, who explained the entire process to us. They provided everything including getting the permit, arranging the inspection and completing the rebate application for us. Manus and Gerald were our excavators and they were so neat and prepared. The work was done with absolutely no inconvenience to us and it only took 2 days and that included the installation, inspection and backfill, compacting the soil, and re cementing the area. Professional, knowledgeable and thorough. I would recommend this company to family friends and neighbours. Thank-you Grant, Manus and Gerald. I am a lifetime member of Mr. Rooter.”

    susan from Toronto

  • “Needed to have someone to remove and install a new toilet in a very short time frame. Was very impressed from the moment I called and spoke to reception - very friendly. The technician they sent (Will) was so pleasant and worked hard to get the job done quickly. Will needed to come to the house to do an assessment, provide a quote (he provided me with 3 very reasonable choices based on the quality of the toilet we wanted to purchase), then he needed to order the toilet, pick it up, and return to install it. He was very quick, flexible to work evenings and early mornings and was so friendly. Definitely happy with this company and will use again.”

    Krista M from Toronto

  • “After discovering a leaky mixing valve for the hot water tank, I decided to try Mr. Rooter based on the good reviews. I filled out the form online to request an appointment, and quickly someone from their head office (Elizabeth) called back to confirm the date/time. I was impressed with the ease of scheduling the appointment online, as other contractors this is impossible without calling them directly first. On the day of the appointment, the company called in the morning to confirm that the technician was coming within an hour. The technician (Fardhin) arrived, who was well-mannered and courteous, and explained the costs accordingly, as he noticed issues related to the water pipes that was contributing to the leaks, which also had to be fixed. I thought the prices were a bit high but I didn't have time to compare and get quotes from other places, so I wasn't sure if that was the case. He had a book with all the prices in there so I assume it was fair. After the work was done, the technician cleaned up and looked like did a good job. Afterwards, Mr. Rooter called again to check on the appointment to see if everything went well, which was a nice touch.”

    Jeffrey from Markham

  • “Brian M. was very helpful. He was polite and courteous. He worked through all the problems presented and gave solutions. Brian made sure the job was complete before leaving. All in all, a good guy with a good company.”

    Justin Machat from Toronto

  • “Brian M kept our appointment as scheduled. He was professional, knowledgeable and approachable. He worked hard to resolve the problem. I found the prices to be fair given he was here for 2 hours. My wife and I would definitely recommend Mr Rooter to others, we were very happy with the service.”

    John in Richmond Hill from Richmond Hill

  • “We just had a home repair with Mr. Rooter/Toronto. Requested Grant Reuston, who is honest, knowledgeable, and a real professional. Knows his stuff and makes sure you understand exactly what work is required, and why. We highly recommend Grant at Mr. Rooter. Have had many other companies for a variety of work, and just never feel as confident that we are being treated fairly. AND the work is guaranteed for 1 year. Thanks GRANT!”

    april from Toronto

  • “Peter from Mr Rooter came when we called for service regarding the leaking in the ceiling. Peter was very clean and organized. Thank you Peter and Mr Rooter for the service!”

    Allen S from Vaughan

  • “Excellent service from Mr. Rooter and especially Brian M. He arrived on time to provide the quote. He came the very next day and did the installation. It was a difficult job as I live in a 3 story townhouse and the hot water heater is on the top floor. He was very professional, friendly and knowledgeable. Thank you Brian and Mr. Rooter for your excellent work!”

    Kelly from Toronto

  • “Grant - the Drain Specialist - a great representative of both his trade and Mr. Rooter arrived at 7:30 am on the scheduled work day. From his first visit, two weeks prior, to the completion of the drain replacement - he took the time, along with his expertise and with great personal skills to explain the entire procedure to both of us. We also were very impressed with Alex and his crew. They worked with speed and professionalism and cleanliness which make them all a credit to Mr. Rooter. Grant was the main key in this organization-he answered all our concerns in multiple times of asking and then he organized the follow through with Alex. When everyone left our home it was spotless and finishing up with Grant gave us great peace of mind. Special thanks goes to Mr. Rooter and the company.”

    HUGH ROBINSON from Ajax

  • “Plumber Will did an excellent job paying particular attention to quality, aesthetics, cleanliness and customer satisfaction. Will inspected the new toilet to ensure it was flawless before installation. Especially nice that old toilet and packaging for the new one were taken away and not left for me to deal with.”

    Susan Hallett from Brampton

  • “Super speedy, yet thorough service. Phil was very pleasant to work with and extremely honest and direct with his recommendations. He respected our home by keeping his work area tidy and covering his shoes when indoors. I highly recommend Phil and the Mr Rooter team!”

    Tee W from Toronto

  • “I have been a loyal customer of Mr Rooter since 2010. The many Plumbing Techs I have had the pleasure of dealing with over the years have been outstanding in both knowledge base and skill set. The completed work has always been exemplary. Job pricing is reasonable. I wish to commend Fardhin, the most recent Tech, who was here to install a water line for the ice maker in my newly purchased refrigerator. Since I live in a home built in the 1930's, which has had many renovations ~ this turned out to be no easy feat by any means! Fardhin worked so diligently and after many creative attempts to find an access he was finally able to complete the job. Before leaving he explained how the connection with the refrigerator would work and showed me the shut off valve on the line should a water leak emergency occur. I must mention that Fardhin had me call the appliance store to double check what type and size connections would be on the refrigerator when it was delivered so as to avoid any problems during installation time. Another job accomplished so well by Mr Rooter! BUT upon delivery of the refrigerator, the connectors sent with the refrigerator did not match up with my water line connection. Fardhin made the return call. I could tell he was concerned. It turned out the connection problem was not an error on his part but rather that of the many confusing un-needed parts sent with the refrigerator. He connected the water line up to the refrigerator in a matter of seconds. Thank you Fardhin for going above and beyond in what was suppose to be a straight forward job! Being a widow and managing a house can be daunting at times, but with the support and guidance from the Techs at Mr Rooter, I am truly able to breathe a huge sigh of relief.”

    Maryanne Hatcher from Toronto

  • “We had a leak in our kitchen, so called Mr. Rooter to check it out. A technician came over and discovered that the leak was in the faucet that came with our condo. They did this at no cost, which was great. We called them back to install our new faucet, and the technician that came was Brian M. Brian was awesome. I expected him to do an expert job with the faucet, which he did. What impressed me more was just how efficient and professional he was. Arrived on time, pleasant, focused, and did his work without disrupting anything else in our home. I'm rarely compelled to write reviews for anything, but created an account on HomeStars just to share this great experience I had with Brian and Mr. Rooter.”

    Andrew Webster from Toronto

  • “Rick from Mr. Rooter arrived promptly, did the work on our toilet quickly and efficiently. It was a Sunday, so we appreciated Mr. Rooter's policy of not charging overtime. The company also gives incentives for using them, like the Advantage Plan.”

    Sherry Greengrass from Toronto

  • “We had a simple job of re-installing our toilet and called on Mr. Rooter to do it. No mess, no fuss but as time went by we smelled sewage coming from toilet and they came out right away and took care of the problem. Thank you Fardhin for taking care of the problem.”

    S in North York

  • “My husband and I would like to say Thank You to Rick Phillip from Mr. Rooter for a job well done. Rick's amazing knowledge and excellent communication made us felt comfortable the whole time while he handled our situation. Hence we joined the Lifetime Advantage Plan and never look back. Plus I am getting Air Miles (pending at the moment) too! Rick's professionalism and thoroughness are greatly appreciated.”

    Nona from Markham

  • “I recommend Mr. Rooter without reservation. We had a sewer back-up into our basement. We found Mr Rooter on Homestars and are extremely satisfied with their service: Courteous, helpful telephone service; the plumber who answered our call (Grant, I believe) arrived within an hour, with no extra fee charged for a last minute, late evening call on a Sunday. Grant was very courteous, professional, knowledgable and careful to minimize mess in our property. We needed to have a new clean-out dug: Mr. Rooter took care of all the permit and inspection work, their team showed up exactly on-time and dug a massive hole in about 2 hours, completing the job much more quickly than I expected. After the back-stop valve they installed had been inspected, they back-filled the hole the next day (on a Saturday) rather than leaving us with a pit in our front yard any longer than necessary. They costed out all our options for dealing with our root problem long-term and in general were very transparent about costs and most cost-effective options for proceeding. Through-out the process we were kept very well-informed about what our next steps were to be. In general, the service was absolutely exceptional.”

    Jonah in Toronto

  • “This company did a great job! He was very resourceful and gave great tips. I've never used this company for plumbing services before but after my experience with them I would absolutely recommend them to anyone. Very satisfied with the work that was done.”

    Lidia from Windsor

  • “Thank you so much for the wonderful service. It is nice to see a company who values kindness, honesty and professionalism. It shows that this company has over 35 years of plumbing experience. The advice received was incredibly appreciated.”

    Natalie P-L from Grand Sudbury

  • “Emergency service on kitchen plumping P-trap. Called Sunday at noon, they showed up by 2:30. Easy to book. Friendly and efficient. Laurence did a good job. Prices were okay, probably could have been cheaper elsewhere - but you pay for convenience I suppose.”

    Ben C. , Toronto, ON

  • “Lawrence was able to come the same day we called and he was very friendly and professional. The work was done quickly and he explained everything very thoroughly. We're happy with the repair and the price was reasonable.”

    Athena in Toronto


    GORD W from Toronto


    SUSAN T from Brampton


    NICK P from Markham


    GRAYBAR CANADA from Markham


    Elena B.in North York

  • “We were doing some renovations and noticed a wall that had water damage on it. After opening the wall up it was clear the toilet drain was leaking. We called Mr. Rooter and Laurence showed up the next day. He knew right away what the problem was, and stayed late into the evening in order to fix the issue on the spot! He was very nice and took the time to explain everything. We will definitely be calling Laurence for any future plumbing issues.”

    Anna in Toronto

  • “Laurence came out, was on time, knew exactly what the problem was and fixed it right away. Great efficient job and very friendly Service. I highly recommend them and thank you again Laurence for being Honest and fixing the problem right away. thanks, Allan.”

    Allan Tarkmeel from Toronto

  • “Our basement floor drain was backing up at midnight. We called Mr. Rooter. They came promptly and on time the next morning. Grant didn't waste any time diagnosing the problem. He was polite and a really nice guy. The contractors that came to do the work left the job site clean and tidy and helped us move some debris. Grant also told us about a City rebate that we could apply for and gave the necessary paperwork to submit which saved us $1,300.00 off of the approximate cost. We cannot say enough good things about them.”

    Rob and Steph from Toronto

  • “We called Mr Rooter after a nasty sewer back up in our basement. Phil showed up on time and was quick to get to work. He figured it out very quickly and gave us options to fix it properly. The price was comparable to our neighbours who had a similar problem but who had another company out except our yard looked great afterwards and theirs was a mess. Very happy with the service!”

    A in Toronto

  • “We had a flood in our basement with sewage, Phil came out from Mr. Rooter and saved the day. Unclogged the drain and then came back the next day and fixed the broken drain using a liner. Job was done efficiently and very clean. Manus and Gerald did a great job too. Way to go guys you saved the day!”

    Rick from Toronto

  • “It was the worst situation one could imagine. Coming home from being out of town, to a broken, and flooding toilet. In came Rick from Mr. Rooter plumbing to save the day. Literally. He also educated me on several ways to keep all the plumbing in my house in the best possible shape.”

    Margot Witz from Toronto

  • “Service was great - Lawrence was friendly and professional and knew his trade. He suggested the annual loyalty membership which save me some money and gave some peace of mind. I would use them again.”

    elaine francis from Toronto

  • “This turned out to be a much more difficult job than we thought. Fixtures were old, stuck and space was at a premium, however, Ron persevered and also kept his sense of humour. It was a job well done. Thank you Ron.”

    ann in willowdale

  • “Brian M. came right on time and did a great job. My dog fell in love with him and I will definitely call him again (assuming I will need to!)”

    Anne Creighton from Toronto

  • “Lawerence was great guy very efficient and got on job right away excellent customer service and very friendly and professional i would definitely recommend him to anyone he was just so amazing and I am very happy with the job he did.”

    earl from Brampton


    OMOSHARA A from Brampton

  • “The lovely Brain M. of Rooter Plumbing came very promptly to fix my toilet after a frustratingly stubborn clog. He was pleasant to work with, very fast and efficient, and did a wonderful job. I highly recommend this company!”

    Samantha from Toronto

  • “We had Laurence come out to our place today to investigate a possible leak we suspected. He was extremely pleasant to talk to and very informed. It's obvious he has lots of valuable experience. He was honest and very helpful- even making my 3 year old feel comfortable my making small talk. I will most definitely recommend that people request Laurence if they ever have a plumbing issue!”

    Monica from Brampton

  • “Our condo complex of 115 units had one of its 3 water mains burst in the middle of the night, leaving around 40 units without water. When it was discovered in the morning, I immediately contacted Mr. Rooter for help. I spoke with Pam on the phone a couple of times who was incredibly helpful and pleasant. She made it clear that emergency help was on the way. Within 25 minutes, a Mr. Rooter plumber was on site and he began diagnosing the situation. Not long later, a supervisor arrived and took charge of the situation, providing detailed explanations for me and calling in all the relevant contractors to take care of this major job right away. 4 people with heavy equipment worked 16 hours, well into the wee hours of the night without rest to restore water to our condo residents as quickly as possible. All the contractors that they brought on board for the project were professional, polite, clear, and reasonably priced. Once everything was repaired, Mr. Rooter offered us flexible payment options and helped us prepare the relevant documents for our insurance claim for the water damage to nearby properties. We greatly appreciate the quick turn around and professionalism of the whole team. I've hired Mr. Rooter in the past for small household jobs. I was very pleased to see that they are just as excellent at handling major jobs as well. It's rare to find this high level of professionalism in the trades.”

    Mekki MacAulay from Toronto

  • “We had a water leak and needed it fixed fast. Mr Rooter was here within a couple of hours to help us out. We would like to thank Chad very much for his very good work. He was patient and very professional, and if we have need of a plumber again, we would not hesitate to call and ask for him .”

    Burt from Hamilton

  • “We were replacing our kitchen counters, sink and faucet and had hired a renovation company to do all the work, but they were unable to complete the plumbing work at the end of the job on time. We would have been stuck without the kitchen for the Thanksgiving long weekend, but luckily Rick from Mr. Rooter was able to come in an finish the job the same day. The installation was complex, but completed in a timely manner with professionalism and politeness. Two weeks later, we have had no issues with the work. We'd definitely use Rick's services again.”

    Kate K. in Toronto

  • “My call to Mr Rooter led to the work being done within a day at a reasonable price ($1500). Ron was very professional and courteous. The work that he did is great!”

    Bill from Toronto

  • “Brian M. was our technician for the day. His service was very professional and helpful. He clearly explained the problem that had caused the blockage and the costs involved in replacing and fixing the issue. We were very satisfied with his service.”

    Hassan from Toronto

  • “A few weeks ago I woke up and my basement was flooded. I started calling different plumbing companies for quits and I found Mr Rooter, there price wasn't the cheapest but I went with my gut feeling and decided to go with them. A+ SERVICE, the technician that came to do the job was very well trained and professional. They did a very good job, on time, and they charged me exactly what they quoted me on the estimate. I will defiantly use them again and recommend them to family and friends.”

    Shadman from Halifax

  • “I was very impressed with Lawrence from Mr. Rooter. He was extremely professional, friendly, and knowledgeable and put great care into the work he did as if it were his own place. I wish Lawrence came the last time: though the other guy was good, the entire pipe needed replacing (not just a portion) and Lawrence would have been more comprehensive! Thanks Lawrence!”

    Neil from Toronto

  • “This was the first time I used Mr. Rooter and Brian M. was prompt and provided wonderful service. He took the time to explain the issue and solution along with educating me about toilet manufacturers and which one's to best select. I appreciate the personal service!”


  • “Insurers requested backwater valve. Mr. Rooter plumber came within an hour of my call, job began 5 days later. Subsided section of 1940s clay drainpipe discovered by camera on day one after first hole dug, second hole dug day two, new valve and 35 feet of new pipe installed and inspected by 1:30, and holes refilled and clean-up done by 5. Superb teamwork and attention to detail give confidence that we have new defenses against flooding, based on experienced analysis, advice and resources.”

    Nancy from Toronto

  • “After a rough start, Fred stepped in and fixed 3 major problems well beyond our satisfaction. Excellent quality, follow-up, tidiness, etc. The "Mike Holmes" of plumbing. Need I say more! I won't look elsewhere for this service.”

    Jan Creelman from Toronto


    NGA M from Bradford West Gwillimbury

  • “George, the plumber that came out to us, was professional and very thorough. It took a long time to get a technician here, but I understand as the first technician was in an accident and Mr. Rooter managed to send George instead.”

    Ohad S. , Toronto, ON

  • “Even though it was a public holiday, Rick arrived within hours of my phone call and provided a very professional service. He replaced the part while at the same time explaining exactly what he was doing. He also offered many other useful tips. Great service overall.”

    Nicholas from Pickering

  • “Excellent customer service Brian was super efficient and friendly. He loved our dogs. Only drawback is that it is very expensive. We will call again but for a bigger job which would be more cost-efficient.”

    Max H from Toronto

  • “Clean water break inside wall in finished basement behind shower. Brian came on time within in a 2 hour window and conducted an efficient assessment. With evident water damage got me in touch with water damage experts to get space opened up, etc. Once opened, was back in a flash to provide a clear diagnostic of the issue and how to solve it. Very transparent on fees and options and stopped the leak in about an hour. Didn't make me feel rushed or pressured in any way. Fast, efficient, respectful and transparent.”

    Alex Macdonald from Toronto

  • “The drain stack servicing the first floor kitchen and bath developed a serious hole and flooded the basement. I called Mr Rooter (North York) at around noon and the pleasant call center rep promised a visit from a tech within the hour. True to their claim, Will V came by for a free inspection by 1 pm. He clearly explained the problem and the options for repair. The problem was years of using acidic drain cleaners burned a hole through the 5 inch copper stack. I agreed to the quote and he arrived the next day. The job was estimated at four hours but the stack was so difficult to work with that Will took ten hours. Will was patient and explained the complications clearly throughout his work. The final result was a nicely upgraded stack that flows smoothly. With the prompt updates from the Rooter call center staff and the professional dedication of Will V, I believe I got fair value for the dollar. Well done.”

    JW from Toronto

  • “I recently was experiencing a problem I thought was related to plumbing. Rick arrived and did a great job of helping me troubleshoot. The problem was not related to plumbing, in fact, but he still had some other advice on prevention that was useful. He went above and beyond. I will ask for Rick again if I have a plumbing problem in the future.”

    Jennifer from Toronto

  • “Long story: We had bought a new dishwasher from Sears, but the installer from them took one look at the plumbing set up under our sink and told us we'd have to have it replaced--the previous owner of our home had done a real Disaster DIY job under our kitchen sink. Rick Phillips came by at about 9 o'clock from Mr. Rooter, fixed the utter mess that was the old plumbing, put in proper pipes, and installed the dishwasher for us. He also gave us a good number of tips on how to make sure the plumbing stayed good for the future.”

    Chris Taylor from Toronto

  • “Brian was our plumber (Sunday) who replaced our kitchen faucet. Far from the average faucet replacement, complexities arose - Brian responded easily - very respectful and courteous - positive experience - will certainly use this company and Brian again!”

    N. Gan in Scarborough

  • “I had a toilet that was dripping water and once overlooked the bathroom, causing the hallway floor beside it to buckle. I scheduled the service for a Sunday and was very pleased with the results. The appointment was quickly made, the person who took the call was very courteous and professional. The technician, Will, not only did he fixed the problem but he went out if his way to check all the possible sources for malfunction in the future. He also explained a lot if things about the various products and options and recommended someone that may help with the floor. I will use this company in the future and definitely recommend them to others.”

    Rodica from Toronto

  • “After finding two inches of water in my furnace room, I called Mr Rooter. Not only did they pick up right away, they sent a technician to my house extremely quickly (within 2 hours). Rick Phillips took the time to assess the problem, explain what needed to happen, and also to recommend that I contact a restoration company since I had quite a bit of water damage to the walls/baseboards/door frames. I appreciated all of this as this was my first "plumbing emergency" and I had no idea what to do or who to call. Rick is an absolute gem, and helped make a horrible situation manageable.”

    Gillian from Toronto

  • “We really appreciated the continuous updates received re the timing of our service appointment due to delays at an earlier job. George assessed our products and condition of p-trap to determine replacement and installation of p-trap, 2 shutoff valves, sink and faucet. Everything was explained thoroughly, including areas of concern. We are very happy with the service and job well done!”

    Jean Laforest in Brampton


    Maria Domenique from Toronto


    AMANDA M from Toronto


    MARY F.E. from Toronto


    yammie leung from Brampton


    H. ARTINIAN from Toronto

  • “This is my 3rd time using Mr Rooter and another pleasant experience. Brian was able to pin point the issue I was having with my shower immediately. He was very friendly and courteous. Although this was a small issue, it turned into a bigger job than I imagined. Brian communicated throughout why he needed to do what he was doing what he was doing. Even though the cost of the job went up, I understood why. Customer service gave me a courtesy call both before and after the job. They really do take pride in their work and their service.”

    DERWIN R from Toronto

  • “Such amazing service!! We called Mr. Rooter on a Sunday afternoon as we were not getting any cold water to the upstairs bathroom meaning we couldn't use our shower or flush the toilet. Within an hour of calling, Rick was at our house and was able to quickly asses and fix the problem. He explained everything to us and even made suggestions for future improvements. The fact that we were able to get someone to help us out so quickly was amazing, especially on a Sunday, and we were so grateful for the incredibly efficient and professional service that Rick provided for us. Would definitely call Rick and Mr. Rooter to come back and help us with any future issues or work that needs to be done. Can't say enough good things about our experience. Good customer service is hard to find but Mr. Rooter is the exception!”

    Shauna from Woodbridge

  • “I had technician Brian M. come to my condo and was blown away by the level of service. He tried the main pipe from the drain that was clogged with no success. He then went over and above and tried the drain from the washing machine and was able to finally find it! He adjusted a loud faucet in the bathroom free of charge and even let me borrow his measuring tape to measure a door I was replacing!!! If Brian is a representation of Mr. Rooter than I wouldn't hesitate referring him to anyone!!!”

    Michael from Toronto


    Antonio Tsui from Old Toronto


    ANDREW A from Toronto

  • “We had 2 plumbing issues to address: a broken spout for the garden hose with a very inconveniently placed inside shut-off, and a busted toilet. I never normally bother with writing reviews, but seriously, the guy that showed up was so awesome I just felt compelled to post this because it's such a relief when you let someone work on your house and get such great results. Rick was great with lots of helpful advice on various things related to our plumbing issues. He relocated the water shut-off to a very convenient place under the kitchen sink and set us up with a ball valve for the outside hose connection as well (mini type with the smaller handle). Every time I go to turn on the hose I'm so glad we went with that option! Then he installed our new toilet. He recommended a style I hadn't thought of (American Standard Cadet Pro Elongated) which sits a bit higher than our old one. Great for your lower back! High quality brass fittings and solid metal handle. All work is solid and very clean. Totally happy with everything and would highly recommend!”

    Glenn from Toronto


    Rose from Toronto


    Dan in Toronto


    NANCY C from Toronto

  • “What began as a small fix to an outdoor pipe turned into a leaky (old) hot water heater. Brian M arrived within an hour of my call and fixed the problem temporarily; he and Rick P came back the next morning and efficiently replaced the unit, including new piping and valves. I was very impressed with Brian and Rick's knowledge, courtesy, attention to detail, and ability to explain to me, at every step, exactly what was happening. I highly recommend Brian, Rick, and the other excellent staff with whom I have interacted at Mr Rooter!”

    Cate from Toronto

  • “Brian M arrived in a timely manner. Was very professional and looked after the situation promptly. Made recommendations for some future work. Was much appreciated! Will definitely call them in a pinch!”

    Nancy Boljkovac from Toronto


    CATHY H from Toronto

  • “We were in emergency state with water leaking from laundry sink/kitchen. We were able to contact Mr. Rooter & received a call from a technician Rick immediately within an hour. We were very grateful with the service & his professionalism. You have a very dedicated employee. He gave us other friendly tips with our plumbing.”

    heather from Toronto

  • “After trying unsuccessfully to unclog our bathroom drain, we noticed that water was dripping through our dining room ceiling and decided we'd better call a plumber. At 9:00 p.m. on a holiday, we spoke to the Mr. Rooter dispatcher and asked for the first appointment the next day. The dispatcher said they would call again at 8:15 a.m. to confirm the 9:00 a.m. appointment and they did. The plumber, Rick, arrived promptly, looked at the problem, prepared the invoice showing the cost for the service, snaked the drain, showed me the wad of hair the snake pulled out, cleaned up the mess, and even reinstalled the drain hardware with putty to ensure a good seal (we had removed it not knowing that was a no-no), free of charge. Along the way, he was easy to chat with, gave good advice and was respectful of our home. He was done in an hour and we now have a functioning bathtub and no more leaks in the dining room. Thanks to Rick and Mr. Rooter for a very smooth resolution to our plumbing problem!”

    Emily from Toronto


    KALPESH J from Brampton


    MG in Leslieville


    daveokamura in Toronto, Ontario Canada M5R2E2

  • “We discovered a leak in the bulkhead in the basement and traced it back to a pipe under the kitchen sink that wasn't properly affixed with glue. It is likely and old plumbing job that was shoddy but didn't become a problem until the pipe was dislodged. Our plumbing technician, Brian, came out on the Canada Day holiday and had the problem fixed in short order, with minimal mess. This is our second experience with Mr. Rooter and we've been well served both times.”

    Joel on Ping

  • “Brian and Rick were very knowledgeable, informative, and professional. My family and I experienced a major basement flood (sewage backup) nearly one year ago (July 8, 2013) and a minor, yet extremely concerning, water leaching issue on June 25 after all renovations were completed. They answered questions regarding the backwater valve, weeping tile, and combined/separate sewer systems very well. Brian and Rick thoroughly explained the issues we face and the course of action needed to rectify this problem. Exceptional work!”

    Matthew from Toronto

  • “Rick and Brian did a fabulous job. Also gave good advice on other issues noted. Big job but done in two days with minimal plumbing disruption to house occupants. Well done.”

    susan.guzzo in Toronto, Ontario Canada M5R2E2


    DEAN G from Toronto


    MERCEDES F from Toronto

  • “In an attempt to clear a blocked pipe with a snake, we punched a hole in the u-bend -- and found that the bend was corroded. The customer service on the phone was brilliant; Rick came within an hour or so (even though it wasn't quite an emergency; more a great inconvenience!). Rick was great: he replaced the pipe on the spot, in spite of an awkward, custom-built cabinet; he even fixed the plug-hole lever that had been a slight annoyance for months! Throughout, he gave tips on preventive maintenance; then he double checked his own work. We felt that he gave full attention to the job, and had a good manner.”

    Megan in Scarborough

  • “I had a few things I needed help with and so I called Mr Rooter. The plumber came and provided me with all the help I needed with my sump pump, a toilet running and replacing a laundry faucet. Brian was very friendly and helpful. The service I got was prompt and reliable.”

    SUSAN K. from Toronto

  • “These guys fixed a problem that many other just couldn't manage. We had a rattling pipe and had a lot of other plumbers in (including Bruce Clark and Sons) and they were able to solve it. Huge relief.”

    Paul Rogers from Markham

  • “Had a potentially huge problem as my main water line into my house was leaking and needed replacing. Mr. Rooter (Travis) was onsite within 24rs to access and back the following day to do the work. Clean, fast and efficient - top notch service!”

    Kent from North York


    S. KITTREDGE from Toronto


    T. JOHNSON from Toronto

  • “We found a leak under our kitchen sink on a Saturday morning, called Mr. Rooter and they arrived same day. This is our 3rd service call in as many years and each time the technicians are super nice and thorough and quick about their work. This time was Jamal W. and he replaced the plastic busted piece of pipe under our sink with a copper piece an ensured that the problem will never happen again. He also threw in fixes for a running toilet and a wobbly toilet before he left. Lovely person and we are really happy with the work he did.”

    Kara from Toronto

  • “Chris Ford is an expert technician. He relocated the water pipe that is wrongly done before. Also he teach me how to clean up the water tank in every six months and he made a special pipe to drain water out from the tank to the drain hole. Thanks for his effort.”

    Yu Sum Joseph Tang from Toronto

  • “Our kitchen sink had been blocked for a few days. We tried to fix it ourselves with no luck. Called Mr Rooter and a serviceman, George, arrived in just over 2 hrs. He assessed the issue and worked quickly to have everything fixed in no time. He provided guidance on how to prevent the issue going forward (I purchased the Biochoice solution). Very happy with the service.”

    Karen from Toronto

  • “Wanted water shut offs installed on the hot and cold lines in my powder room, so it was not a plumbing emergency of any kind. Within 2 hours of my phone call Mr Rooter had come and completed the job! Brian (the technician) was quite friendly, knowledgeable and quick. He noticed a minor problem with my main water shutoff and tightened things up which probably avoided a leaking situation down the road. I would happily recommend Mr Rooter North York.”

    Stan Musker from Toronto

  • “We had a pin hole leak on hot water tank outlet as well as malfunction of the shut off valve. Will Vincent from Mr. Rooter came and explained in detail how and why it could have happened and how he would repair it. He did an amazing job. I would definitely recommend Mr. Rooter for any plumbing jobs.”

    Hiroshi Awai from Toronto

  • “Updated review: As soon as the management and plumber (Will) at Mr. Rooter were made aware of what had happened, they acted quickly and professionally to resolve the situation. Will was very understanding of my frustration and went above and beyond to restore what had previously been a complete satisfaction with Mr. Rooter. I couldn't have asked for anything more with regards to how the situation was handled and addressed. I have now experienced first hand Mr. Rooter's dedication to providing good customer service. Worst Customer Service Ever - and I am referring to the people who run the Toronto location (not the plumbers themselves). I guess once they convince you to purchase a lifetime membership, you're automatically downgraded to a second class customer? Because who cares, they've got your money already. They rescheduled on me twice, using the excuse that because they had the wrong phone number for me on file, the plumber was unable to meet his appointment. I'm not really sure why that would affect my appointment? I told them I had taken the afternoon off of work to be here. No apology. No remorse. Just annoyance. So far, still no sign of him. Needless to say, I would not recommend Mr. Rooter to others. And if you're caught in an emergency situation with no option other than Mr. Rooter, make sure NOT to purchase the lifetime membership - unless you actually enjoy being treated like an inconvenience.”

    Dee from Toronto

  • “Our toilet was broken - a piece in the back tank broke and needed replacing. I called Mr. Rooter after 7 pm. Ron Jackson was at my door within the hour, diagnosed the problem and had it fixed in no time at all. He even had time to clean the toilet for me :) The bathroom smelled and looked much better after he left & he was a really nice guy with a good sense of humour.”

    Tom East York

  • “Today's service call by Mr. Rooter's GRANT REUSTON was great! Grant was a real pro, knew his stuff, was HONEST, and efficient. I highly recommend him and his company, after using others in the GTA who have been dishonest, and un-professional.”

    april from Toronto

  • “We had struggled with our clogged laundry tub for close to three weeks and grudgingly we finally had to call in an expert. We were delighted when Mr. Rooter sent Will Vincent out less than an hour from our call. Will explained what he thought the problem was solutions and pricing with great detail and in terms we could relate too. He was friendly, knowledgeable and went above and beyond what we expected from "a plumber" and should we be in this position again we would not hesitate to bring in Mr. Rooter in for the job.”

    Lisa from Brampton

  • “Ron Jackson was terrific. He gave me back some confidence in plumbers after a very unpleasant & costly experience with a previous plumber. I can now take baths without having to boil water!”

    CAMILLA E. PARK from Toronto

  • “...with water backing up and clay pipes broken, Bob came and took the time to find out exactly what was going on in a complicated system, and with a punctual and hard working team led by Igor, it made a stressful situation short lived - thanks for the great work!”

    L Olexandra in Toronto

  • “I was very pleased with the service rendered by Will Vincent - Mr. Rooter Plumbing. He was very professional and knowledgeable. I will definitely recommend him to any of my family members and friends.”

    Eric Osuorah from Brampton

  • “Had water backing up into the shower stall. Called Mr. Rooter Plumbing and they sent someone within an hour! Plumber, Jamal Williams, was courteous, professional, quick and solved the problem within half an hour. I was extremely impressed with the fast and efficient service. The first plumbling company I called before calling Mr. Rooter said they would put my request into a queue and couldn't even guarantee that someone would come out today. The Mr. Rooter Plumbing business card that Jamal left us will be tucked into my wallet next to my doctor's business card!”

    Maria Roy from Toronto

  • “I have used Mr. Rooter for multiple plumbing projects, and the service is always excellent. Anthony P. has been the specific plumber that is always sent to my location. He is always very professional and has provided quick and satisfactory services. He is always very friendly and provides great advice to ensure avoiding future problems. I would definitely recommend Mr. Rooter to anyone who is looking for reliable plumbing services.”

    Alex French from Brampton

  • “On a Sunday afternoon we discovered sewage backed up in our shower and dirty water flowing down the hallway and into the basement. Within an hour Rick was at our house and examining the problem. The work took longer than expected but the originally quoted price stood (and no extra charges for weekend work). Rick was very thorough in making sure everything was working 110% before he left. He also wisely advised us to explore filing an insurance claim and helped us find a restoration team that was also onsite within a couple of hours. Overall amazing service!”

    virginia from Scarborough

  • “We required a plumber to clean our bathtub drain and advise regarding the installation of a new kitchen facet. Mr. Rooter were extremely professional and very quick to respond. In particular, the professional who came to our home, Rick Phillips, was excellent. He was very professional and extremely knowledgeable. The kids didn't want him to leave. I couldn't recommend Mr. Rooter or Mr. Phillips more highly.”

    Joanna in Toronto

  • “Our main shut off valve was leaking and we contacted several plumbers to request quotes. Rick from Mr. Rooter came promptly and spent a good deal of time explaining the repair to us. Although the quote was not the lowest we received, we felt confident in the expertise that was being offered. We are pleased with the personable, efficient and skilled service that Rick provided to us.”

    Pat from Scarborough

  • “Late post... We called Mr. Rooter for a burst pipe over the snow storm in Toronto on Boxing day (Dec 29, 2013). They came within an hour and the whole problem was fixed in 4 hours. Very prompt, professional, clean and precise (they have to make a hole in our hallway to access washroom pipes). Well recommended and trustworthy.”

    Kate from Scarborough

  • “Mr. Rooter are amazing. I can't say enough about how great the service was. Immediate response to a leaking faucet on the day we had an open house to sell our home. In addition to the quick faucet repair, Anthony spent hours attempting to thaw a frozen water main to our house. Incredible! I would recommend this team to anyone!! Thank you!”

    Levans in Toronto

  • “Rick was a great help and extremely courteous. He also gave my wife additional tips on how to keep drains clean and clear. I would highly recommend him and certainly would use him again should the need occur.”

    R. Franklin from North York

  • “I called Mr. Rooter and they sent a plumber, George Shakh, in our house just after 3 hours after the call. George did service our home back in 2012 to unclog the same pipes. I asked him if there's a better way so we can solve the problem once and for all. He looked at our past records and explained to us how our pipes in our basement was done wrong. He did a diagnostic of our pipes and use camera to locate where the problem is. He's very knowledgable and friendly as well. He took the time to answer all our questions and patiently explained everything that have to know about our pipes. He checked several times to make sure that he unclogged and pushed away all the years and years of grease found in our floor drainage. He cleaned after and wrote down all the findings for that day for future reference. I would definitely will request him again in the future when we come across any problems with our plumbing. Thank you George for giving us peace of mind and for all your advises as well on how to maintain our pipe and drainage system. Great job indeed.”

    Rence in Scarborough in Scarborough

  • “The people here were professional and great. When we had our house built the company who built it screwed up the pipes in our kitchen. Though they tried to "help" us with no success, Mr Rooter was exceptionally helpful and the price was not too steep for us either. A better job was done than I had expected but I'm glad I choose this company.”

    David Man from Toronto

  • “Rick arrived within an hour of my initial call to Mr. Rooter. The water supply pipes to the kitchen had burst. He explained how easily new pipes could be installed inside as opposed to repairing the existing ones in the outdoor crawlspace under the kitchen. I felt very reassured as he obviously was used to the quirks of old houses and was able to answer all my questions. I took his advice to have a new faucet installed at the same time. Rick went above and beyond in tracking down the correct "thingy" so I could still use my portable dishwasher. He also had some recommendations for future upgrades. I'm extremely happy with the results.”

    Wendy in East york

  • “Our kitchen sink was clogged which also backed up our floor drain. The job took 5 hours total and our plumber Grant Reuston was very determined to fix the clog. When he couldn't clear it with the snake he had, he called Ron for a longer snake. They both worked very hard to clear it and were not willing to give up. Grant and Ron were both very patient and professional. I would highly recommend them both for your plumbing needs.”

    Reiko Shimizu from Toronto

  • “Highly recommended! My experience with Mr Rooter was top-notch from start to finish. All staff from reception to service were courteous, efficient, prompt and professional. The technician, Ziggy, arrived within an hour and did an excellent job with the repair. He took extra time to explain where valves were, potential issues to watch out for, etc. Very informative and helpful! This was by far the best experience I have had with any tradespeople in my home - I am thoroughly impressed. Ziggy went above and beyond and did an outstanding job. A+”

    Susan from Brampton

  • “Rick provided excellent service, was on time both visits and provided useful information to help prevent future problems. He was friendly and seemed quite sincere in his willingness to provide good service and educate the customer. He provided recommendations but was aware and considerate of financial constraints. The company followed up with a phone call to ensure customer satisfaction.”


  • “We rang Mr.Rooter Plumbing last week to install a mixing valve on our hot water system. Grant quoted on site the following day. A few days later it was installed. We were so impressed by the efficient service, friendliness and diligence. How refreshing it is for a customer to be totally satisfied. We recommend this Company to anyone who is in need of plumbing services”

    Maria from Toronto

  • “We had a major plumbing problem involving many burst pipes. George from Mr. Rooter did a fantastic job. He worked very hard to find all the leaks and solve our problem. He was very good about explaining what he was doing and making helpful recommendations. He was also a very nice and personable guy. I would highly recommend George to anyone and everyone.”

    eric engel from Toronto

  • “We had zero water coming out of our kitchen sink. Sasha came in and identified the problem in detail. Replaced faucet with very nice tap. Advised me water tank needed to be replaced. Sasha was very nice and very informative. Excellent experience!!!”

    Maria from Brampton

  • “Rick Phillips provided excellent service along with some good tips which were very helpful. His customer service was excellent & we are Customer Advantage Plan members as we appreciate the great service! We received very prompt & timely service. We highly recommend his work. Sarah who took our call was so helpful & sent Rick to our home within an hour of our call.”

    Chris MacLeod from North York

  • “Rick came same day on a Saturday to look at a leak behind the wall from a pipe that was punctured from putting in a drywall anchor into the wall. He was knowledgeable and gave me some good tips. Unfortunately, Mr Rooter doesn't carry wirsbo pipes (apparently, few plumbers do), so my problem couldn't be repaired, but he tried to call other contacts to see if they could help and didn't charge me for the assessment and opening the drywall. Would recommend to anyone.”

    Vivian in Toronto

  • “Rick came to the house the same day we requested help with a clogged drain in our kitchen. While it ended up being a much more difficult clog to fix than anticipated, Rick stuck with it and fixed our issue. He was extremely thorough and professional. He also offered a number of great tips and advice to avoid future problems. Fantastic work. Thanks so much.”

    Patrick from Toronto

  • “After finding water in our unfinished basement, and calling three 10 Star rated plumbers from Homestars, I reviewed Mr. Rooter and spent some time on their website. Not expecting much based on my experience, I filled out an online form. I received a call within 5 minutes, and a plumber was at my house not more than 20 minutes after that. The plumber was friendly, knowledgable, and quickly diagnosed the source of the water damage. A wall had to be cut to gain access to a drainage pipe that was cracked, and he made sure to protect the floors and clean up after the job was done. Luckily, water ran from the second floor bathroom into the unfinished basement alongside the waste pipe, so there was no interior damage/mould/etc. The cracked pipe was replaced, and I had the plumber install three new toilets while he was here. He went beyond the call of duty and fixed other minor issues that he saw while he was working which could have created problems for us in the years to come. Services were not cheap, but for the professionalism, convenience, and overall experience - the service was WELL worth it. We now have piece of mind, a dry basement, and faith in a plumber. Job well done!”

    Jeff from Thornhill

  • “I called Mr. Rooter due to a very difficult clog in my kitchen sink. My husband tried to use a snake he bought from Home Depot and still the clog persisted. Brian M came within the hour, assessed the situation and even located a cleanout access in our basement for the kitchen drain that we didn't even know existed. Brian showed the pricing in the Mr. Rooter pricing manual and proceeded to unclog my drain using the basement access. Brian left the areas he worked in clean and he was a pleasure to be around. I can't thank Mr. Rooter office staff and Brian M enough for fixing our persistent problem once and for all. I would recommend Mr. Rooter to all my friends and family for ALL my plumbing needs in the future. I even joined Mr. Rooters Lifetime Advantage Program and received discounts immediately. What a great service for my peace of mind !”


  • “Anthony from Mr Rooter came and cleared my drain.He was very fast and left He no mess at all.He was very nice person to deal with and i would recommend his services.”

    jason from York

  • “Had some plumbing issues with my basement bathroom. Mr Rooter sent Neil over who was able to resolve the problem right away. He was very professional and knowledgable. I would use this company again and highly recommend them to others.”

    Drew from Brampton

  • “I called Mr. Rooter at 6:00 PM and Rick Phillips certified plumber started working on my broken faucet shortly after 7:00 PM. He explained what options I had and enquired whether we had a membership with Mr. Rooter. When he learned that we might but were not sure, he called up the office to check it out. We did have the membership that I was about to buy the second time. He saved me $60.00 + dollars. I recently installed neon light rods in my kitchen but they did not work properly. When I mentioned to him why I do not have full lights in the kitchen, he spent about five minutes and the lights work perfect now saving me the need to call on an electrician. He also fixed the faucet of my reverse osmosis water filter that got loose - all this done for the asking. Rick is a professional plumber and a gentleman with a caring, compassionate heart who gives you more than money can buy: high quality service and the knowing that he is on your side. If you have any plumbing issues in your house, ask for Rick at Mr. Rooter. Strphen”

    Stephen Deak from Scarborough

  • “Was able to get a technician 'Ron' in on a Sunday as I requested and I was also able to get the time frame that was best suited to my schedule. I was extremely pleased to get the 'water problem' resolved quickly and professionally. A very short and happy story! I became a member of Mr. Rooter.”

    shelly in Toronto

  • “Our basement drains had backed up sewage into our house and we called mr rooter. They sent Chris Cochrane over and he was great. He cleared the drains quickly and cleaned up very well. He advised us and quoted a permanent fix as well. Great service!”

    Adam Murphy from Scarborough

  • “Very impressed with technician Ziggy Koska for the following: -came within one hour of calling -put drop sheets throughout work area -explained everything he was doing -very polite and cleaned up perfectly before leaving.”

    Linda Bilodeau from Brampton

  • “Had a leak in a pipe down in the basement. We called Mr. Rooter and they were very quick to send a technician to have a look. They have an excellent customer service. Highly recommend them!”

    Fahima&Warren from Brampton

  • “The Mr. Rooter franchise is able to accommodate our commercial plumbing needs 24/7. They are a certified contractor for our management firm and have responded immediately to calls as per requested by facilities management. Great service and timely operations. Appreciate the service.”

    Alex Renzoni from Schomberg

  • “My toilet was clogged and could not use it for a day. I tried to fix it myself and could not. I have heard of Mr. Rooter so I called them. They were here right away, were proffessional, did not waste time and fixed the problem without wasting time. Thank you for your excellen service and proffessional matter, will call again.”

    Jenny Choi in Toronto

  • “I can't say enough about the courtesy, commitment, and professionalism of everyone who was involved in fixing our heavily clogged up drain, from the ladies who answered the phone and made several follow-up calls to keep us posted to Peter, Anthony, and Daniel from the Aurora/Nermarket branch who were involved in the meticulous resolution of our problem, which included working outdoors near the septic tank in inclement winter weather conditions. Thank you, all, for an excellent job. You've made me one of your many believers.”

    Ramon Regozo in Schomberg

  • “Excellent professional service. They were on time and delivered what they promised. Keep up the good work guys!.I have had this problem before and was disappointed with poor service from another service.”

    sjalees in North York

  • “A few weeks ago, Will came out to fix our clogged toilet. He was very friendly and extremely knowledgeable. As a new home owner his advice was greatly appreciated. The cost was a little higher than expected, but the job was done well. Thanks, Will!”

    Sarah from Toronto

  • “Had called in a plumber to fix a damaged pipe. When he came he just capped off the pipes without knowing that by doing so cut off my water supply to my tanks and boiler. Called Mr. Rooter for after working hours around 10:00 p.m. and Rick showed up within the hour that I placed the call. He tried to fix the problem, but need some more pipe. He had to drive up to 400 & 7 to get it. Rick did a fantastic job. Have no problems now. Will only ask for Rick anytime I have an issue.”

    Demetrios from Toronto

  • “George arrived when expected and he fixed the problem efficiently and neatly. I will definitely call on George at Mr. Rooter if I have any other problems with my drains!”

    Carol Gordon from North York

  • “I use Mr. Rooter for all our plumbing issues, their service technician, Anthony Petrauskas, is very professional, very efficient, completed the job quickly with excellent customer service skills. I will recommend him to friends and family.”

    Izi Ogun from Toronto

  • “first time using this company and supervise it myself. Don't know how the price is compared to other companies but I had no choice at the time since it was an emergency for a tenant. The service was great, they made the quote for a stucked toilet, vanity sink and shower drain. it was done very professionally and the plumber Will explained everything very thoroughly. after the problem is fixed he took the time to carefully clean up the place. I'm sure my tenant will be very pleased and I would highly recommend their services.”

    Richard Tseng in North york

  • “We had 'Will' come in and help us out with fixing the toilet. He gave us options on what we could do and also provided great input for the future, regarding an issue like this. He came in, answered all questions, fixed the problem, offered alternate solutions, solutions that were as big as changing the toilet, but was completely comfortable and professional with what we chose to do. We WILL have to do more repairs in our bathroom and WILL totally call Will ;) THANK YOU”

    yuri and emily from Toronto

  • “Mr. Rooter has come to my rescue three times already and have been satisfied each time. The attending plumbers are prompt and they give me a price upfront so there are no surprises. They also educate me on how to maintain a clear drain. They are courteous and friendly without being pushy. They leave the work area tidy. This time around, Anthony Petrauskus, was thoughtful to offer a jug of drain cleaner that is environmentally friendly and how to use such. Grateful for a prompt, thorough and overall good service!”

    Rose from Toronto

  • “Rick Phillips was our Plumber and he did a fantastic job. The job was done properly, fast and he was very nice and gave us good tips. I am very satisfied and will use them for all my plumbing”

    Emilie from Toronto

  • “First, I called the dispatcher at Mr. Rooter on Jan 9 evening about a water pipe that burst in the garage and unfortunately leaked into the basement. The technician promptly gave me a call in 20 minutes giving me an appointment in the afternoon the next day. To my pleasant surprise, the dispatcher gave me a good news that a technician was available in the morning. Great news because my main water valve was shut due to a pipe burst so the earlier we have water back, the better. Josh, our technician arrived on time and started his thorough investigation for the pipe burst location. He also went through the pricing with us before initiating any work. Everything was fixed to our satisfaction. He took his time in providing very helpful comments to avoid future problems. I would recommend Mr. Rooter to others. All in all, a positive experience from start to finish.”


  • “I was very impressed with the service I received from Mr. Rooter from start to finish. They returned my call very promptly and were very professional and polite on the phone. They provided me with a Sunday appointment at a convenient time for me. The plumber who attended, Rick Phillips, was excellent. He clearly knew what he was doing and was very patient and explained the problem to me and how to avoid it in the future. I never felt rushed and definitely was very happy with the service. I would use Mr. Rooter again for any plumbing issue and would highly recommend them!”

    Leslie from East York

  • “We just bought a new house and in 5 months have had to call the plumbers twice. the first time Rick from Mr Rooter came by due to a tub overflow that was not connected properly he was extremely helpful and gave us alot of advice. the second time my toilet was leaking from under and George from Mr Rooter came by to help and change the flange. he was also very helpful and explained how everything works and what caused the problems. we will definately use Mr Rooter again. thank you very much”

    Alexia from Toronto

  • “I had a lot of problems with burst pipes over the Christmas holidays and I have to say Will Vincent from Mr. Rooter did alot to make the experience way more palatable.He was extremely helpful, courteous and went the extra mile to get me what I needed no matter what time of the day or night. I would not hesitate to call on Will ever again if I (God forbid) have anymore plumbing issues...Thanks Will, you are the best.”

    vivian from Toronto

  • “Very impressed with the whole service. The whole team from the call centre, to the dispatcher, and the plumber were very professional. The dispatcher kept me up to date on the arrival time of the plumber which helped as I was running errands. The plumber was excellent and provided me with all the details of his work. He explained the cause and showed me on the camera where the issue was. He cleared the drain and it's back to normal.”

    Farook from Richmond Hill

  • “On December 25th after being away from our house due to a power outage for three days we returned home to find out our pipes are frozen due to severe cold. I called Mr. Rooter and a couple of hours later a young man by the name of Justin Robinson knocked on our door. He confirmed that the pipes were in fact frozen and he suggested to have them defrosted which I agreed and he went on with the process. He also brought to my attention that the main valve is leaking very badly, which I was already aware of. He suggested we call the City of Toronto to come and shut off the main water. Which we did. He also advised me if the water is shut off not too late he will come back and fix the valve so I am not without water over night. He finished defrosting the pipes and left. Not too long after Justin leaving the city came and shut off the water. I called your office and I was told it would be next morning before somebody can come over to change the valve. I advised the lady that Justin had offered to come back and change the valve tonight. Ten minutes later I received a call from Justin that he will be at my house in five minutes. Sure enough he came changed the valve and made sure I have water before leaving my house. The level of service I received from this young man was well over my expectations. He was polite and very profesional. When I thanked him before he left his response to me was, "Mr. Rooter is a great company and I want to make sure all the customers are satisfied". This response just confirmed to me that this young man is proud of his work and the company he works for.”

    H TCHAKANKIAN from Toronto

  • “We had Rick Phillips come to deal with a bathroom sink that wouldn't drain. We were very pleased with his work. He was prompt, courteous, and went out of his way to make sure we had a sink that worked on the same day, even though it meant that he had to whip out to a plumbing store on New Year's eve and get a sink just before they closed. Also he had lots of helpful tips on what to do to keep our plumbing running well.”

    Michael Connolly from Toronto

  • “The kitchen sink has some leaks, one in the tap and one in the drain. Mr. Rooter was engaged to perform the repairs work. The Plumbing Technician Will V. arrived on site and quickly assessed the situation and provided a quote. It was accepted and he performed the work in a very professional and friendly manner. The work was performed quickly, and he did very good work. I am thoroughly satisfied. Will was happy to let me watch and learn by observation. He explained what he was doing and why. All in all I was happy with the work Will did, and he is a great ambassador for Mr. Rooter. I am happy to recommend!”

    Paul from North York

  • “On December 26th, we woke up to the sound of water spraying wildly in our backyard. We, regretfully, did not turn off our outdoor pipes for the winter season; thus, the freezing temperatures caused this particular pipe to burst. Water ended up getting into the actual house, and made a bit of a mess in the basement. Rick Phillips of Mr. Rooter came to our home to address the issue. Rick takes the time to explain to the customer the cause of their plumbing-related problem, and he tells you how best to prevent the problem from happening again. He is incredibly insightful, and his two-dozen years of experience in the business tells you you're in good hands. An absolute pro, and an absolute pleasure to interact with.”

    Jason Murray in Toronto

  • “Mr. Rooter is the best! When we called, they were right there. Ziggy replaced our toilets and bathroom sinks. The quality of the products and workmanship is top notch. They call to let you know when the service man is on the way and they follow up to make sure you were happy. They are right there even on holidays. I will only trust my plumbing needs with Mr. Rooter Services.”

    Carlene from Brampton

  • “Woke up to frozen pipes at 7 am - very appreciated that Mr. Rooter has people answering the phones that early. I explained my problem, the dispatcher called me back within minutes and confirmed that a technician would be there by 9 am. George came right on time, was very polite and friendly, unfroze my pipes and explained to me the likely source of the problem. The billing is detailed and very clear - you know exactly how much you will pay before the work is done. Very good service, and will call Mr Rooter again.”

    GinaTO from Toronto

  • “Travis Mayer was fantastic, this was in our rental property to we needed the work done quickly and neatly. Travis was able to get an amazing crew on site and all work completed before deadline”

    Jacki from Toronto

  • “After the first plumber Mr Rooter sent out took 4 hours to fix our original leak but caused 2 more in the process, Mr. Rooter sent over Rick P. True professional and very knowledgeable. He had the issues caused by the first plumber fixed in 45 minutes. Very happy with Rick.”

    Cameron from Toronto

  • “Recently, I had a leak in the kitchen that would have flooded a condo underneath me. I called Mr. Rooter Plumbing and they advised me that they would come asap or first thing in the morning. I felt that I could wait until morning. George arrived on time as scheduled. He had the slippers on his shoes and proceeded to the kitchen with me. I explained what was happening and he looked at several different things and he explained to me what my problem was. Right away he suggested that I join up for a one time membership and showed the money I would save by joining. I had other small problems, and was advised that the more jobs that the price would be lower depending whether I needed new parts or we were able to used the original parts. He assured me several times when I was worried that the price quoted would increase, not to worry. He was very pleasant and at times he needed to go to his truck and pick up a piece or a tool to complete the job. He was here all day, but he was able to complete all the issues that I needed done. Prices were costly but I did save money and would highly recommend George and Mr. Rooter Plumbing to my friends and family.”

    Patricia Cater from Brampton

  • “We called Mr.Router on December 10th to fix a leaky toilet. On December 11th, a plumber came in - Rick Philips- and our problem was fixed in no time! Rick was professional, helpful and gave me some excellent tips and information. I would highly recommend him to any friends and family! I'm 100% satisfied!”

    Dawn from Toronto

  • “Rick Phillips did an excellent job of unclogging our sink and had many useful suggestions to help avoid future clogs. He was punctual, courteous and efficient, and I learned a lot about how to take better care of our drains. Thanks, Rick!”

    Trish Rawn in Toronto

  • “mr rooter plummers they are excellent they give us some advise to avoid again the problem the name of the plummer is George he is nice guy they give us an advise to join the advantage plan for mr rooter”

    eric guevarra from York

  • “I had George come to put in a laundry sink in my new home and he went above and beyond. I have since used george for a bunch of issues and he is the best plumber ever. Very professional and helped me out when I need him as he comes right away and does a fantastic job. Hes my plumber for all my plumbing needs.”

    Matt Rash from brampton

  • “Late Sunday night, both bathroom sinks clogged. Technician Rick Phillips arrived within the hour as promised, carefully put on slippers. And he solved the problem expertly. He also took the time to offer us helpful prevention tips! We appreciate his help!”

    NGYP family from North York

  • “Rick Phillips came to my home and did a thorough assessment, was informative, personable, kind, and connected me with the appropriate professionals. I would ask for him again, should any plumbing misfortune befall me!”

    Claire from Toronto

  • “My serviceman man George, was extremely professional. He diagnosed all the problems and he was able to fix them quickly and without a mess. George was very nice and clearly explained what the problems were. He was punctual and accommodating. I highly recommend Mr. Rooter and I would request George's services”

    Margot Baker from North York

  • “Plumber came found problem right off expert fix. Great Job all round and left the area very clean. Very pleasant and informative person. Job well done .Great help with aditional information. Thanks”

    Fred Prins from Brampton

  • “The plumber, Yuri, went above and beyond. He didn't just fix a clogged toilet. He spent time to figure out what was causing the problem as well as explain to me why it was happening and how to avoid in the future. His customer service was genuine, helpful and with a wonderful sense of humour.”

    Heather in North york

  • “Repair was done by Mr. Will Vincent, and the job was well done. Mr. Vincent is very friendly, and gave estimates for other repairs that I requested, which we might do in the future”

    B Gardner from Brampton

  • “Great guys, as close to perfect as you can get. Kinda pricey but as expected with such a huge plumbing issue. Our upstairs shower had flooded and a ton of work needed to be done to get to the actual pipes and find where the leak was coming from. Thanks for the hard work. Mike & Ana”

    Mick & Anna from Toronto

  • “From the first phone call the Mr. Rooter staff were very helpful and courteous. We had water dripping down from the ceiling in our basement and couldn't tell where it was coming from. Mr. Rooter sent out their technician Rick right away and he was at our house within a few hours. Even though it was a free assessment & quote visit Rick spent a lot of time inspecting our house trying to find the leak and giving us feedback on the state of our plumbing system. It turns out the leak was in an area that we couldn't get to, but still Rick did all he could to pin-point the probable area and give us advice. We are new homeowners and don't have any experience with this sort of thing. He explained about what our options were regarding what our house insurance would likely cover and got us connected to a water damage restoration company. He even got us booked for a visit for an assessment from them the very same day. By the end of the day we had a plan and knew what was to be done, all thanks to Rick. After everything was opened up and we had access to the effected pipes Rick came back and did the repair. They quote based on a pricing book so you can clearly see what everything will cost and make decisions. Rick had many suggestions for us since our plumbing wasn't done professionally in the first place and he respected our limited budget so the repair ended up being very affordable. He has an impressive list of credentials and is obviously very experienced. In general some of their prices may be a little higher than less reputable companies, but you get what you pay for. If it's important to you to have a fully licensed, experienced plumber, with the work done "by the book" and under warranty then I highly recommend Mr. Rooter GTA. Their service level is top notch throughout the whole process and I really feel we got more than our money's worth.”

    homeowner in toronto

  • “The valve on one of our radiators was leaking. Rick arrived immediately and was able to solve the problem without delay .He also provided advice regarding our rads in general. He was patient and through. He remained extra time to make sure the leaking had ceased.”

    P. Barry from Toronto

  • “Toilet leak- thought it was the wax ring. Plumber Rick Phillips investigated and discovered the tank to bowl gasket had deteriorated. Toilet was 4 years old made by Foremost. Parts no longer seem readily available. Anyway we bought a new toilet, removed the old one and voila-everything is back to normal. Our plumber Rick Phillips was a nice experience. He is knowlegable friendly and not afraid to get hands dirty. Anymore plumbing issues, we will definitely be asking for Rick.”

    Thomas McGraw from East York

  • “Rick went WAY over and above his responsibilities by helping me find a mystery shut off valve for an outdoor connection as well as reconnecting a broken chain in a toilet. He also provided helpful and useful tips for general plumbing concerns around the house. I will DEFINITELY be calling on him again to help with any future plumbing needs.”

    Connie from North York

  • “We had our hot water die on us on a Friday, so we needed to call a company to help us fix it on a weekend. Mr. Rooter sent over Grant Reuston, who was incredibly helpful. He quickly diagnosed the problem on a very non-standard shower, advised us on how to get it fixed and the parts that were needed, and fixed it properly. And, when we found that after the work, the shower needed a bit of tweaking, Grant came over again, apologized for the inconvenience and fixed the work at no charge. Grant was very personable and we were happy to have him help.”

    RC from York

  • “On Wednesday night we had a problem with a leak from our wash machine and/or clogged drain. Within an hour of our call, Rick was at our door. Just over an hour later, Rick had found our problem, snaked our drain, replaced a disintigrating trap, suggested we replace the double sinks and pipes in the very near future, and gave us tips on how to save us money on major repairs. He was very polite, very knowledgeable, a very clean worker and very efficient. Of all the plumbers we have had from Mr. Rooter Plumbing, Rick was the one we liked the best.”

    Charlene Garten from North York

  • “Bathroom sinked clogged. I thought at first was just clogged at stopper area. But it was more than that. Ziggy from Mr. Rooter did a wonderful professional job in cleaning the pipe deep and thorough. Because I was watching, Ziggy described to me what he was doing every step of the way. It was clear. Problem solved. In addition, Ziggy is a very polite and pleasant gentleman. I definitely recommend Mr. Rooter for future plumbing fixes.”

    Mario Ping Chu from Toronto

  • “Double sink with water filling up on both sides. Tried all suggestions from internet. No luck. Finally called Mr. Rooter and Steve Gillespie showed up right on time. He tried seveal things but no luck. He did not give up. After 3 hours he tried again with the big snake and went 25 ft in and finally got it! Steve was so patient and did not get frustrated. He looked at it like a puzzle and was determined to come up with a solution. We appreciated his friendly nature and calm manner. Thank you to this company and especially Steve. We have now become Mr. Rooter Club members!!!”

    spcrz in Thornhill

  • “Just as we finished putting in our new kitchen counter, we discovered a leak that was dripping right on the corner of our new, shiny pride and joy. We had the handyman who installed the counter back out, and he was sure he discovered the source: leaking toilet gasket. Perhaps that was leaking too, but after it was fixed, the leak in our kitchen got even worse. I did research and decided to try Mr. Rooter. They had come out for an estimate/feasibility of a video snake earlier in the summer, and seemed really honest and experienced. Will came out to diagnose the leak and confirmed that my partner and i had found the source: leaking old pipe for the tub & sink drains. Unfortunately, he couldnt fix it that day because of hidden moldy plaster/drywall. After the mold guys (also excellent) had cut out the bad parts and remediated the mold, Will came back and suggested we save ourselves some $ in the long run and invest in a new plumbing stack to replace the old cast iron one. Short term financial pain but prob the best decision since we hope to be in this house for a while. Will and Ziggy came back to do the 2 day job and they were always on time, polite, clean, and great at their jobs. They fixed little tiny things that make a big difference in our lives too: washer hoses, rusty tub overflow cover & drain etc. They even put a new wooden leg on our rickety old laundry tub. So considerate and a pleasure to deal with. Most importantly, they seem to know their plumbing! (We had a bad experience with another big chain plumber) The people in the office were also very organized, pleasant and helpful as well. I will recommend Mr Rooter to anyone. Peace of mind from dealing with professionals.”

    Leslie from Toronto

  • “We experienced very bad service from another company of a similar name with a recurring problem. They failed to diagnose the problem correctly only charging us more and more. Mr.Rooter however sent someone, took the time to explain and quote. So pleased with their service, professionalism and honesty....avoid roto-rooter. not the same. and they charge for every visit.”

    Sanvictores from Old Toronto

  • “After 2 no-shows and a $300 "free estimate" charge, I was beginning to lose hope in the plumbing trade. Thankfully, Mr. Rooter alleviated those concerns. First, their free estimate was actually FREE! Ziggy arrived on time and was polite and knowledgeable. Within minutes he provided us with an reasonable estimate and arranged a time to complete the project. The laundry tub and faucet look amazing and work perfectly. We were very thankfully to finally find a company and plumber who cared about their job.”

    Ana in Brampton

  • “On separate visits this company showed professionalism and completed the job that had to be done. They explained to me what the problem was, and fixed the problem that could be repaired.”

    Chris from Oakville

  • “My basement backed up with septic. Travis from Mr. Rooter was at the house within 10 minutes of calling Mr. Rooter. He snaked the drain to determine that the old clay pipes had been penetrated by tree roots and that's what was causing the blockage. As it was already evening they were unable to complete the work same day, but came back at 9 am the following morning. Both Travis and the drain layers called to say the crew was running late due to a closure on the Gardiner. They completed the digging and replaced the piping all at the promised schedule time and minimized dammage to my interlocking. Travis showed up at noon (as promised) to review and approve the work. Mr. Rooter was fast, dependable, professional and did a great job. I would definitely recommend their services.”

    Renata from Toronto

  • “Very thorough with work. They came in with a camera and showed me the problem. They recommended the quick cheap fix or the long term expensive fix. With the knowledge to make an informed decision we took the more exensive option”

    Yen Lo from Toronto

  • “We had a problem with our toilet and called Mr Rooter. I must admit they were extremely fast to get here and fix the problem. They were friendly and to the point. Also they were clean and left the place clean and that's worth a lot”

    Alfonso Vasquez from North York

  • “The service was excellent and the service staff was pleasant. he was able to perform the installation with no leaks or any issues at all. he did discover a severely corroded pipe and ran out to purchase parts to get it fixed as well.”


  • “Very happy with this company. They came in with a lower quote then the other 3 companies we received quotes from. They performed the job quickly and cleaned up after. I would definitely use them again.”

    R Frisch from North York

  • “Woke up one day to a leaky ceiling in the kitchen. Not very nice. After inspecting the shower valves, I gave up and decided to call a plumber. I decided for Mr. Rooter after checking the reviews. Two other companies I called didn't offer same day service. The plumber was at our house on time. Neat and professional during the assessment and repair. He even quoted a reasonable price for changing the old two handle shower into a new single handle. I certainly recommend Mr. Rooter.”

    Camilo from Markham

  • “Mr Rooter was fantastic! They were quick to get on site - 2 hrs from when I called. George (Yuriy) was professional and quick to get to work. He took his time on the job and quadruple checked that the toilet was working perfectly. The prices are pretty steep, but I like that you can choose whether you want them to work or not after the in-home estimate. I was about to live with the clogged bathtub drain (hello drano!) but George was able to help me out with a good price (I think he felt for me as a new mom) and he unclogged it right away. I will definitely be calling Mr Rooter for future plumbing issues, they are quick, professional, and very friendly. Thanks again!”

    Brenda Kim from North York

  • “Rick and Darren were perfect plumbers. Punctual, job done in a timely manner, friendly, knowledgable, experienced. It was the best experience I have had with a plumber or contractors in general. They were professional and friendly. Costs was at least $200 less than I paid.”

    Jessie Leamon from Scarborough

  • “My plumber Will was friendly, informative, knowledgable, and also quick! I would recommend this service to my friends. Now I'm just writing more words to fit the min word requirement.”

    Matt from Toronto

  • “My bathtub wasn't draining- Mr. Rooter sent someone out within a few hours on the same day and the culprit, (a washcloth) was discovered within 20 minutes. The employee was respectful and cleaned up the (small) mess that he had created. A little expensive, but they know what they're doing.”

    Nitika Puri from North York

  • “In response to a plumbing emergency, George provided friendly, polite and knowledgeable service.He took time, even though it was late at night, to explain our options. We would definitely use George and Mr. Rooter again.”

    P. Barry from Toronto

  • “Grant from Mr. Rooter came to our home in midtown Toronto and had to deal with not only a sticky problem but our sticky landlord as well. Our LL had NOT wanted to hire a plumber but had failed four or five DIY attempts. A corroded and broken P trap under the sink had to be replaced and properly sealed as our dish and clothes washers back up into the sink. He had to break into the wall and mesh new piping with our ancient lead structures. We tested the sink with a bunch of water before he left; no leak! Sadly, afterward when we ran the laundry machine, the sink overflowed hugely. Grant came back free of charge and installed vents. When that appeared to slow things, he then snaked an enormous clog out of the main stack. He wasn't even working that morning and spent almost two hours attempting fixes on a very old and rickety plumbing system which were ultimately hugely successful! Through all of this, Grant was great about calling with updates regarding the vents (which he had to get from a supplier) and keeping appointments with us. Getting our LL to actually have the work done was icing on the cake. THANK YOU GRANT!! This is 100% up to par with Mr. Rooter in my experience in other areas.”

    Nikki Foster from Toronto

  • “John from Mr. Rooter was great. He showed up when he was scheduled to, assessed our plumbing issue and fixed it, within an hour. He was a pleasure to deal with and we'll certainly be calling Mr. Rooter again for any future plumbing issues.”

    Jordan from Toronto

  • “The diverter on the bathtub spout was stuck and water flow could not be diverted to the shower. Based on Homestars reviews, I contacted Mr. Rooter which sent Rick Phillips over to look at the problem. Rick replaced the spout and diverter. Rick displayed outstanding customer service by providing many useful tips on plumbing care and replaced the cartridge as well at no additional cost. Unfortunately, the cartridge was defective and the spout was dripping. I called Rick back who relatively promptly came back and replaced the cartridge. I found Rick to be honest, a good worker and extremely helpful in providing a lot of useful tips and advice on what to keep an eye out for and what might need to be replaced in the future. I highly recommend Mr. Rooter and Rick for any plumbing work.”

    Victor from Scarborough

  • “I accidentally dropped my ring down the bathroom sink, and was unable to get it out myself. Rick from Mr. Rooter was quick, efficient, and personable in helping me. He was even kind enough to charge only the base cost, even though it was after midnight.”

    Christina Vasilevski from Scarborough

  • “I called Mr Rooter on a Sunday as I had water coming down from my kitchen ceiling. I requested a senior plumber as I didn't want to break open my walls to find the problem unless it was totally necessary. Well they sent Rick Phillips. He was professional, polite and totally dedicated to getting to the bottom of the problem before breaking open my wall. He spent hours doing tests to avoid doing so and low and behold discovered it was and issue where there tub attached to the drain. I'm so grateful for all his efforts and expertise in finding the issue without having to break open my walls. Thanks Rick!”

    Lisa Munro from Old Toronto

  • “We noticed some back-up when the washing machine would empty. We knew the line to the street should be cleared so called Mr Rooter. Our plumber, George Shakh, was professional, informative and knowledgeable about the problem. He showed me on the camera the broken clay pipe and the amount of tree roots infesting the line. He told us our best options for the problem, and when we could not have someone do the job the next day, he came back out to clean the line so we could buy some time, until Mr. Rooter could permanently repair the problem. Also, the owner's son called personally to assure us everything was being done to get us through the next few days without any issues. We will definately call Mr. Rooter again for plumbing issues. Thanks!!”

    INEZ from Brampton

  • “Great service! Had some drainage back-up issues in my basement, due to old house / pipes. Travis was efficient, knowledgeable, clear and helpful. Definitely no hesitation in recommending him whatsoever.”

    Susan from Scarborough

  • “Plumber (Justin) arrived the day I called. He was very polite, knowledgeable and prompt at correcting the plumbing issue. I had an additional issue as well not related to the call. He had a look and was able to correct that issue on spot as well.”

    AR from Old Toronto

  • “There was a major sewer back-up going through all my drains in the basement. After getting some unreliable advice and quotes, I called Mr. Rooter. Travis M called me back immediately and came out within 2 hours. Assessed the damage using up-to-date equipment, finding that the old clay pipes had burst. He got a crew to come in the next day (Sunday) and the job was done within 4 hours. Travis was helpful and friendly, but most importantly, he didn't talk down to me, answering all my questions.”

    Genie Sea from East York

  • “Called Out Mr. Rooter at 1pm on Saturday. Given an appointment between 3-5 pm same day. Travis Magee one of their technicians, responded on time, was completely professional and customer service oriented, did a thorough video inspection and cleared out the back-up. He then made recommendations and scheduled follow up work for Monday at 9 AM. The Mr. Rooter team was there again on time and completed the installation of the backwater valve project by mid day today. Now that's efficiency! Wouldn't hesitate to call them back again!”

    Spiros from East York

  • “Travis Mayer was fantastic, this was in our rental property to we needed the work done quickly and neatly. Travis was able to get an amazing crew on site and all work completed in 5 days.”

    Emma Stone from East York

  • “Finally, after a week and a few companies (all highly rated on this site), I found what I was desperately searching for: a bright, focused trouble-shooter, enter Mr. Rooter’s drain technician, Travis. He was undaunted by the cast iron drain system of my Victorian. Though the house was built in 1889, there had never had an issue with the drain pipes, consequently, the cleanout, had not been touched since the plumbing went in and has sealed shut with age. No problem, Travis does a video inspection through the 1st floor toilet drain and gets to the heart of the problem in no time, and with additional locate gear, he is able to precisely define a small area of big concern (ie: pipe collapse). Before reinstalling the toilet, he replaced the worn out flange rubber gasket thing, at no charge: a good faith, great customer service gesture. I signed on the dotted line. Tomorrow, a crew will dig out and replace of the broken drain and I look forward to reporting back with a happy ending. I now have a ‘Go To’ guy. Other reviewers give companies a 10 when very satisfied with the service, so far Mr. Rooter, with Travis on board, rates a 20.”

    Donna, from Old Toronto

  • “After the first plumber Mr Rooter sent out took 4 hours to fix our original leak but caused 2 more in the process, Mr. Rooter sent over Rick P. True professional and very knowledgeable. He had the issues caused by the first plumber fixed in 45 minutes. Very happy with Rick. I hope I never need his services again, but if I do, I'm calling specifically for Rick P.”

    Kyle from York

  • “It was pouring rain on a Saturday night and our sump pump would not turn on. We called Mr Rooter and right away a technician arrived. Travis knew what was needed, he had all the parts with him and quickly remedied the problem. The price was also fair. We would definitely call Travis again!”

    Jason Lehner from Old Toronto

  • “Our Kitchen Sink began leaking unexpectedly the day before out-of town guests were expected to arrive. Within an hour of calling Mr. Rooter, John D. arrived, identified what needed to be done and was already at work. We had him also look at our other sinks (27 years old) and had him do some preventative maintenance. John was professional, efficient and most capable in completing the work. We are most satisfied with the service from John D. and Mr. Rooter. David D. - North York”

    David Dolman from North York

  • “Travis Magee from Mr. Rooter Plumbing was fantastic. Within days of moving into our home, we had water backing up into our basement. Travis came within an hour of calling, diagnosed the problem and immediately corrected it. We came to learn that roots had grown into our old existing clay drain pipe (common for our neighbourhood). Obviously, roots continue to grow, so we wanted to fix the issue permanently. After discussing what options were available, we booked an appointment to have the old pipe re-lined. A cost effective no dig option that will fix the problem of roots getting into our drain. Travis is friendly, professional and knowledgeable. Travis not only provided excellent customer service, but peace of mind. Thanks, Travis.”

    Greg Jensen from Old Toronto

  • “On Sunday July 14 I came home to realized I had sewage back up in my basement. I called Mr. Rooter and they sent Travis to my home to assess the situation. Travis took the time to find the real problem, he was professional, reliable, on time and he took the time to explain the problem, the diverse alternatives, etc. The next day he came back with a crew and repair the damage. They did all the work and cleaned up everything afterward. The cost was in line with any competitors and I felt that they really took great care of me as a customer. I highly recommend them and will call Travis again without hesitation.”

    Johanne from North York

  • “I own a small rental property and have used Mr Rooter and Brian Pellet on two previous occasions. I always ask for Brian now when I call because he is trustworthy, reliable, an expert plumber and clear about problems, solutions and costs. He is a great ambassodor for Mr Rooter. When there was a leaky kitchen faucet, I had no doubt about calling Mr. Rooter for quick and reliable service.”

    DJM, Davenport/Christie

  • “I just completed Mr. Rooter's customer survey and wanted to share with others what I wrote about the last service I received from Technician Anthony Petrauskas : I cannot thank your technician Mr. Petrauskas enough. Immediately upon entering my home he noted that he smelled gas. We have had several technicians from different companies come into our home and not notice anything. I normally never write into compliment a technician’s service, but what made me write this one was because Mr. Petrauskas noted that we have an infant in the home and stressed that for her health we should call the city. He continued to describe in great detail what I should explain to the city, whom I should speak to and later did the same with regards to the plumbing service that required the city to shut of our water. He was extremely thorough, personable and friendly. Because of Mr. Petrauskas, we learned that we had two gas leaks in our home, one was serious enough that it had to be shut off and it was right below our 8 month old daughter's bedroom. As I mentioned before I have had several technicians come into our home in the past and also into our home in Barrie and I have learned more about my home than I did from anyone else. As with all your technicians, he was also very quick and cleaned up after he was finished the job. I told him I didn't have a dustpan, and he still insisted on cleaning up. The bathroom floor was actually cleaner than we had it before. I could go on and on, but for the mere fact that he helped remove a significant health to our new family is enough to commend Mr. Petrauskas. We thank you sincerely and you have gained a loyal customer for life.”

    Allea from Toronto

  • “We needed a plumber immediately to fix a punctured water pipe in the basement. Mr. Rooter dispatched John D. who came to our rescue -- he was polite, courteous and professional in fixing the problem in a fast and quality way. John is an asset to the company. We highly recommend calling Mr. Rooter for all plumbing needs -- don't waste your time with others. Highly recommend Mr. Rooter.”

    bruce from North York

  • “I woke up this morning to find the sink backing up into our tub. With only one bathroom for our family, I knew this had to be fixed asap. After a little research, we attempted to solve the problem ourselves, but to no avail. My call to Mr. Rooter was answered on the first ring and, after I explained my situation, the representative put a RUSH on our service and said that we could probably expect a plumber to arrive by noon. I was pretty happy with this, since my goal had become to get it fixed within 24 hours! Less than 30 minutes later, the representative called me back to say that the plumber would arrive within the next half hour. Sure enough, John arrived right on time and quickly assessed the problem and determined a solution. He quoted a price and went about getting our drains clear and working again. He did his job quickly, cleaned up after himself and guaranteed the work for 30 days. I am very happy and impressed with Mr. Rooter, and especially John, and will definitely call again next time we have a plumbing issue - hopefully not too soon though! Thanks again, John!”

    Happy Homeowner from Scarborough

  • “Rick went above and beyond the call to help me solve the problem. It wasn't cheap but in the end I couldn't have done it myself, and he was invested in coming to a successful resolution... which required some creativity and patience on his part (which is rare). A repairman who actually cared. I wouldn't hesitate to call again... and so far I'm 3/3 for Mr. Rooter calls.”

    Kim from Nepean

  • “Had a leak in the upstairs bathroom that came into our main floor storeroom. Mr Rooter sent George out, who arrived right on time and quickly assessed the problem and gave an upfront quote (along with an explanation of the quote). He then went about fixing the issue quickly--again, explaining what he was doing as he went and giving us options where there were any. He fixed the problem within 2 hours and we were so pleased with his work we asked if he could install a toilet while he was there and attend to a leaky faucet. He did both, and even helped us save money by explaining the membership plan (which i also recommend). Overall, we could not be happier with his work and with Mr. Rooter. He did not try to sell us more than we needed, but did exactly what was needed. He was also a really nice guy. My recommendation: Call Mr. Rooter and if he is available, ask for George!”

    Dave Lynch from Old Toronto

  • “John D. at Mr. Rooter (North York) did a great job. The whole experience, right from the phone call, went smoothly: - Phone call was answered on the first ring; I called at night and was able to book a 10am-12pm slot for the next day. - Received a confirmation call an hour prior to arrival. - John D. arrived on time in a clean, professional-looking van. Used booties to cover boots upon request. - Price quote was given in writing before the job started; he consulted a binder of prices set by the company, so there's some assurance there. - He estimated an hour for the job, and the job did indeed take an hour. - He cleaned the area under the sink (I think I saw a spray bottle of cleaning product) after the job was complete. - He fixed up the loose kitchen faucet without me asking, even though it wasn't technically responsible for the leaking stop valve. I was particularly grateful because I wasted a full day waiting for a no-show plumber the previous day (NOT Mr. Rooter, but another highly-rated independent guy). I wish I had called Mr. Rooter right from the beginning.”

    jason from North York

  • “John Dima from Mr. Rooter was here to unplug our bathroom. He was pleasant and efficient. We also asked him to unplug our basement from the house to the street, but John was good enough to inform us that the city should do that at no cost. Thanks John and Mr. Rooter.”

    M Brzozowskio from Old Toronto

  • “Had a drain snaked last month, Mr R was more expensive than some other options but they were ready and available on the weekend which was great (the others we called advertised weekend service, but said they were too busy and tried scheduling us the next week). Work was professional and effective, no mess. HOWEVER, 3 weeks later we noticed a slow weeping from joints in the drain pipes. Called Mr R back (again on the weekend) and they came back promptly and resealed the joints with gaskets and Teflon tape, no charge and no hassle. This shows to me that the company really does back up their quality claims, and I will be calling them again for my next plumbing needs.”

    Derek N from Old Toronto

  • “My kitchen sink backed up. I used plunge,tried dreno liquid, but that did not work. Next, I own a 25 feet snake but it did not work either. I was really disappointed. I asked my coworkers if they know any good plumber-they suggest me Mr Rooter. I called Mr Rooter of Scarborough, they scheduled me in and Will Viilcent came on Saturday at noon. He was very knowledgeable and professional-no mess left behind. Price was reasonable. I strongly recommend Mr Rooter and Will to anyone with plumbing problems.”

    sema from Scarborough

  • “The technician, Rick, was, if not the most professional and courtiest of any previous service techinician from any other service. He took time to explain all repairs in a way we could understand. Would highly recommend him bar none. Well done Rick !”

    Paul Kanlosky from North York

  • “I first called Mr. Rooter at 10:45 p.m. on a Thursday night because my tenant in the basement apartment had complained that she couldn't flush the toilet. I immediately knew there was a problem with the sump pump. Rick Phillips arrived in less that 1 hr. to evaluate the situation. Rick also believed that the problem was the sump pump. Since he didn't have a sump pump in his truck that would be right for the job, he promised that I would be his first appointment the following morning after he got the right pump from his supplier. Rick arrived on Friday morning at 9 a.m. with the new pump & proceeded to remove the old pump. Rick was very helpful, efficient & quick in making the necessary replacement of the pump. Replacing a sewage sump pump is a very dirty job; however, Rick was very careful not to make a mess in my tenant's apartment. I have used Mr. Rooter for all my plumbing needs for years & I have always been satisfied with the quality of the work done by Mr. Rooter's plumbers - Rick Phillips did a terrific job under difficult circumstances as quickly as possible.”

    Lorraine Blanchard from Old Toronto

  • “Tree roots were blocking pipes in basement leading to sewage backup. Travis was onsite in an hour or so and we decided to dig up the basement to replace the pipes. Travis, Alex & the team were fast, clean & professional, even while dealing with extra work and their own flooding problems from the big storm. This is last segment to be replaced (thank goodness!) but if I need work done again I wouldn't hesitate to call them. Good work; fair price; professional service.”

    CBM in Toronto

  • “Justin, came to our house. Did the repair jobs very well with kind polite service, patiently answering all our questions. He made honest, knowledgeable, and money saving suggestions in a easy to understand manner. It was very helpful to our family, since most members of our family do not speak english as a 1st language.”

    J W from North York

  • “Blockage in main plumbing stack caused overflow flooding downstairs. Day after big flooding had all plumbers busy. Called Mr. Rooter @ 6:30 AM. Travis arrived 30 minutes later! Solved problem quickly. Cleaned up after himself. Very efficient, courteous. Would recommend any time.”

    MP in St. Andrews

  • “Water and dirt was coming up from our floor drain in the laundry room. Called Mr. Rooter came same day and Brian Pellett unclogged the drain, he was curtious,polite and knowledgeable. I would recommend Mr Rooter to everyone.”

    Hilda LaFauci from Brampton

  • “Toilet has been tightened numerous times by son, but, finally called Mr Rooter and Brian Pellett appeared at the door a short time after making the call. He was wonderful in fixing it, was very thorough and, did not make a mess, and gave me helpful information. Would certainly call Mr. Rooter and Brian again, if needed and would recommend him and company to my friends. Velma”

    Velma from Scarborough

  • “Excellent service! Will came out on a Sunday and thoroughly assessed the situation. Gave us three different possible scenarios for repair and through his hard work and innovation managed to give us the most cost-effective solution. Thanks Will!”

    julie beattie from York

  • “I broke the drainpipe on my bathroom sink trying to remove the p-trap. I called Mr Rooter at 8:30 am, very pleasant lady on the phone. The technician John was on-site within an hour. Quick clean repair, very pleased with the service.”

    Nora Formandl in Scarborough

  • “I would like to take this opportunity to comment very favourably about my contact with Mr. Rooter. From the original call taker to the technician (Travis Magee) that arrived shortly after our call and all the people he coordinated...they were truly professional. They did quality,timely, and clean work at a reasonable price.”

    Dave Dicks from Scarborough

  • “Ziggy is an awesome man! Professional, kind, honest, clean, and punctual.I can't say enough about this gentleman. After being burned by another well known plumbing company, I called Mr. Rooter and right off the bat, I knew this company was professional and customer focused. The dispatchers were friendly and warm spirited, again Ziggy did an AMAZING job!! In order to get a better understanding of the issue at hand, he took his time to inspect ALL of the drains and once the problem was pinpointed ( ton of grease build up) he spent the entire day cleaning all of my drains,replaced some shut off valves, etc. and when he was done, he used the camera to show me his phenomenal work. This gentlemen didn't just clean a couple feet of pipes, he cleaned all of my pipes, all the way to the city line!! I HIGHLY recommend Ziggy and Mr. Rooter for any and all of your plumbing and drain issues!!”

    Christina from Brampton

  • “We called Mr Rooter due to a major clog that was backing up our Kitchen sink and our basement sink. We couldn't even do laundry. They came promptly when scheduled, explained what was wrong, what they would do to clear it, and how we could prevent it in the future. Andrew (our plumber) was great.”

    Jacob Warmels from Toronto

  • “I would like to commend Mike Fisher on his excellent service. I feel he is reliable, trustworthy and is actually concerned for the individual customer. He is prompt, seems accountable for his advice and work, and puts the customer's interest first. It is nice to receive such good customer service at a time when customer service no longer seems important. He is a good ambassador for the company.”


  • “Sewer backed up. I know zip about plumbing, but had a Mr. Rooter pamphlet. Their local representative, Phil Stinner, came right over and gave a $300 run-through with his "snake", which I viewed on a screen. He gave clear, concise explanations and recommendations. I chose. Next day, the technician, Vadim, did stupendous work, and found the source of an additional leak that was causing me stress. I'm well satisfied.”

    Rosemary Winn from Scarborough

  • “We had some plumbing issues after a recent basement renovation. Mr. Rooter who did not do the work initially came in and found some problems that could have seriously ruined our newly finished basement. They did need to cut into our brand new floor but they made great effort to minimize any damage. Phil Stinner and his team were fast, did minimal damage and were great at explaining the process along the way.”

    Ramona Gornik-Lee from Old Toronto

  • “I required my shut-off valves beneath my kitchen sink replaced. I call Mr. Rooter. George S. was very punctual. his workmanship was excellent and my kitchen cabinet beneath the sink was left cleaner than it was before he started the job. George was courteous, professional and a pleasure to deal with. Company followed up numerous times to ensure the job was well done. I will definitely use George and Mr. Rooter again. Laurence - GTA”

    Laurence Ezer from North York

  • “We called out Mr Rooter in Mississauga because the faucet in our bathroom had broken. They were courteous on the phone and the technician arrived promptly as promised. He was very kind and informative, gave us a no-obligation quote to replace the faucet. We agreed and he replaced our faucet with one that was nicer than the one we originally had! He cleaned up after himself, took payment, said, "Have a nice day!" and off he went. We were impressed with how professional, punctual and informative he was. I would most certainly use him again and highly recommend this company to anyone.”

    Susie B. from Brampton

  • “The services from mr.rooter were great. They were at my place in time and were able to deliver quickly and effieciently while at the same time maintaining their quality of work. I definitely don't hesitate recommend them. Great Work!”

    Jose from Toronto

  • “After I turned off or main water shut off it began to leak. I called MrRooter and spook with Sara, who was very helpful and pleasant person. When George (Yuriy) service man arrived he let us know what the problem and solution was. The price was agreed upon before work began. George was a great, completed his work and cleaned up. I would recommend this company and will be using them with future plumbing problems.”

    Joe Lemieux from Brampton

  • “The main sewer drain backed a little (not a flood). Phil came round and with a camera looked in and cleared the blockage and gave a solid long term recommendation. The drain backed up again and he came round again and cleared it this time with a snake. The longer term fix was carefully detailed in writing with +/- cost estimates - hopefully he can do that work. Would recommend that you always ask what is included in the free inspection/estimate and do consider your plumbing important to care for even if its not a visible feature of your house.”


  • “I would like to take this time to say that in phoning as a first time customer on Sunday, February 24 early morning, in a anxious state that I was fortunate to find Melissa Hope answering the phone. Melissa was helpful, compassionate, patient and reassuring on the phone. It was such a refreshing experience, when so often you are in urgent need and you get a voice mail instead of a live person. I felt secure and trusting towards this company as Melissa projected a very professional and helpful image of Mr Rooter Plumbing. I would like to say thank you Melissa for being exceptional in your job, and being so accomodating in every way!”

    Aurora from Toronto

  • “Early February we had a problem with a tub that would not drain and a toilet backed up to the rim. We called Mr. Rooter on Penn Drive, North York and a plumber was at our home an hour later. Several hours later the water drained away but there was a blockage that could not be cleared. Mr. Rooter gave us an estimate for the excavation of sub flooring, concrete etc. and replacement of the collapsed pipes. As is the way with old houses they found more problems after digging. The plumber discussed the situation, showed us why they had to do the additional work and gave us an estimate of the new costs. They told us when they would arrive each morning and they were there every day on schedule. They told us when they would cut off the water and for how long, and they were right on schedule to turn the water back on so we would have a toilet functioning. Ten days later the clay pipes were replaced in five separate areas, extremely old copper piping was replaced, a new toilet was installed and the sub floor was all replaced. When we needed to call the Mr. Rooter office, the staff who answered the phones were very helpful and cooperative and they were very quick to provide information and solutions to our questions. The staff that came to the house were very pleasant, they explained everything that they were doing, they showed us all the problems that they found and then told us how much it would cost. The excavation crew did a great job of cleaning up all the mud and concrete work that they had to do. We would like to thank Melisa, Sarah and Robin in the office. And we would like to thank Phil, Jahfaru, Richard and Doug, plumbers, technicians etc. We would also like to thank the excavation crew whose names we do not know. YES we are happy with the work that Mr. Rooter did for us. YES we are happy with all of the staff at Mr. Rooter that we came in contact with. YES we would call Mr. Rooter again, any time.”

    Valerie from Scarborough

  • “Clogged toilet. Could NOT get it plungered properly no matter how hard we tried. Called Mr Rooter, someone came within the hour! Holy cow! Very helpful, helped clear it out, very knowledgable. Expensive but what can you do.”

    N.Gormley in York

  • “For the second time this week, my pipes froze. Try finding someone at 8:30 pm! (on a Thursday night.) I called two other companies, who didn't have anyone available for that night. I was freaking out about my pipes bursting. Even though it was my first time calling Mr. Rooter, they were able not only to send someone that same evening, but within less than an hour! The plumber, John Dima, was very nice and knowledgeable. He un-froze our pipes in no time, and gave us valuable advice on where the problem is most probably located in the house. I was very pleased with the speedy response and the professional service.”

    GinaTO from Toronto

  • “When we found ourselves with a blocked drain that wouldn't give way with the usual remedies, we called Mr. Rooter. They were highly professional from start to finish. The dispatcher was able to send someone very quickly -- within 60 minutes of our call. The plumber was capable, efficient, and also friendly. We received a call soon after his departure, from the dispatching office, to check on our satisfaction level -- and a few days later, we also received a card of appreciation with a refrigerator magnet inside. (The call afterwards was a nice touch; the card was a bit much.) Overall, it's nice to know that Mr. Rooter is available on such short notice, but the price definitely reflects that convenience. My recommendation: if you have a fairly straightforward plumbing issue that isn't an emergency, you'll probably do as well for considerably less by calling a different (non-"branded") plumber. But if time is of the essence and you want the job done right, Mr. Rooter is there for you.”

    Tina in TO

  • “Popup in bathroom sink broken, probably due to improper installation of previous installer. Kept informed on status of technican arrival, a bit late due to weather, weekend etc., but not a problem. Work completed promptly and estimate provided before start. Several other issues repaired at no cost. Overall excellent job”

    Tom Bird from Scarborough

  • “Mr. Rooter was quick. George (Yuriy) Shakh, the plumber, came on the same day we called, and was punctual. He was a professional. He explained the cost and what needs to be done up front. He fixed up the leaky sink in an hour even though it was a difficult job (pipes needed to be cut, and new pipe needed to be glued). He cleaned up all the mess, and left the sink looking like brand new. Very satisfied.”

    Hashmi Family in Brampton

  • “Mr Rooter has been to several of my rental properties and I would not dream of using anyone else. They are reliable and the prices are very competative. I have had the guys around the clean out all the lines in my rental property and a water tank replacement. Highly recommended to get the job done right and on time :)”

    Carry Ann Sanders from Toronto

  • “Every time we flushed our toilet, the water would overflow causing a big mess. There was clearly something wrong and we called Mr Rooter Plumbing. The plumber came to our house on the day of and explained the problem and went ahead to fix it. He charged $125 for the first hour and $50 for every additional hour. It took him a little over an hour to fix our toilet. Everything is running smoothly now. Very satisfied.”

    Jacky from Vaughan

  • “Had some kitchen problems with sink/drais being clogged. Called mr. rooter to have a look. They were quick, professional and explained everything that he was doing. Impressed with quality of service, and price was good as well. Have had some negative experiences with other plumbers in the past!”

    Andrew from Toronto

  • “This company values their customers. Scheduled appointment was on time and a very helpful woman always returned calls in a timely manner. Travis Magee was excellent, knowledgeable and guided me to choose the toilet that was best suited to my needs. Both toilets were replaced expertly with no mess left behind. When I thought there was an issue with the lid (it turned out to be nothing) Travis was back cheerful and ready to assist with a follow-up visit. This is not the first time I have used Mr. Rooter. They deliver!”


  • “Great friendly and prompt service. My mom was having issues at her home and we called Mr. Rooter over. Very fast response time, good pricing, and quick resolution. If we have an issue we will call back again. I would recommend Mr. Rooter”

    T in Markham

  • “After we moved into an 80 year old house, we noticed the existing stack may need someone to look at. We found a few plumbers from homestar and at last we went with Mr. Rooter. We are very happy with our decision because "Mr. Rooter" was very professional and responsible. They finished their job over time because the second floor part of the stack was a bit harder to get to and it took them a lot longer than expected. They finished their job and cleaned it afterwards as if they were never here. He also gave us advice on how to maintain the stack going forward as they saw a lot of grease buildup down the sewage out of our house. I wouldn't say they are the cheapest plumber we found, but they are worth the extra $ when it comes to plumbing.”

    Kelly in York

  • “Our kitchen sink has a pretty powerful insinkerator that stopped working suddenly. Mr. Rooter sent a technician within a few hours to fix it. Quick diagnosis, service with a smile, and very respectful of property, This was the second time in 5 years that we had to call them to snake the blockage and will not hesitate to use their services again.”

    Deb from Toronto-387

  • “My toilet would not stop running. I called Mr Rooter and within an hour Neil showed up. He was extremly polite and fixed the problem with ease. I was very pleased to see how clean he kept/left everything as it was almost like he was never here. I will definitely use Mr Rooter again”

    Kendra from Brampton

  • “I am so happy with choosing this company for my renovations...very clean work, excellent material used..no mess no fuss just the way i like it...i would use and recomend this company anytime...very happy with finnished product...thankyou”

    frank belsito from Toronto

  • “I Found that the customer service from this company over the phone was outstanding. I easily had someone come to my home and fix my pipes without any hassle, I would definitely recommend this company!”

    Samanta Deonandan from Toronto

  • “In 2009, we had a major flood in our basement. I called Mr. Rooter and they came immediately. They are polite, hard working and they investigated and solved the problem right away. In the summer of 2012, we had another flood. I called Mr. Rooter and they came to my house and checked out the possible reasons for the flood. The plumber called and had the manager come to my house. They showed me on the camera that the flood was caused by my outside drain pipe and the leaves that were blocking the downspouts on my roof. I had the leaves cleared and the downspouts repaired and no more water in my basement! They were amazing! They investigate, explain the problem and find a solution. I highly recommend Mr. Rooter as a plumbing company.”

    Shelley Kestenberg in North york

  • “We had a terrible leak (the result of a terribly designed drainage system). Richard came within two hours of my call and was friendly, professional and diagnosed the problem and solved it so quickly (and affordably). We need to have more extensive work done and I won't hesitate to use them again.”

    Alison in Toronto

  • “I kept hearing advertisements about this company so I decided to call them for my clogged drain and other issues. Not only were they able to unclog the drain but also worked efficiently and at a reasonable cost. Definitely would recommend them.”

    Michael in Toronto

  • “The one and only toilet in my condo broke on Easter Sunday when every business is closed for the day. I called Mr. Rooter and someone showed up within a couple hours. Although it took a while to fix, the job was eventually completed. 2 months later, it turned out the toilet wasn't installed properly and was slowly leaking to the unit below. i contacted Mr. Rooter again and they immediately sent someone over to fix the issue. Long story short i was happy that the team at mr.rooter was able to fix my toilet properly and fix the damages caused by their initial installation.”

    Tracy in Toronto

  • “My father's home had the faucets in the bathroom leaking or not working at all. Mr Rooter came and gave the estimate for the repair and as the faucets were really old the parts had to be ordered. A few days later the install was completed in good order after the parts came in.”

    Marty from Thornhill

  • “contacted Mr. Rooter at 8:30pm and by noon the next day, I not only had received confirmation that a plumbing technician was booked but "Richard" arrived, did an excellent job installing and was out the door.”

    E. M. Brown from Scarborough

  • “Yet another great service from Mr Rooter! While doing my kitchen renos, my contractor found out that the plumbing in the kitchen was faulty: water started gushing from the kitchen down into the garage. Called Mr. Rooter to fix the problem and one of their plumbers showed up within a couple of hours. Thanks Richard C., the problem was fixed quickly and efficiently. Richard was very professional, courteous and friendly. Thanks Richard! Mr. Rooter also does a great follow-up job after the work is done to ensure that everything was done to the customer's satisfaction.”

    Stephen in Toronto

  • “Our kitchen sink was completely blocked. I called Mr. Rooter and within two hours we had a plumber at our house to fix the problem. He was very courteous and friendly. He fixed the problem quickly, explained what we could do to prevent it in the future and cleaned up after he was finished. We were very pleased with this service and would definitely call Mr. Rooter again to fix any plumbing issues.”

    CC from Toronto

  • “We had a plumbing nightmare last night. No working toilets in the house and sewage spewing up through the drains in the basement. D-I-S-G-U-S-T-I-N-G. Mr. Rooter sent a technician to our house within the hour of contacting them. Ziggy, our technician, was polite, courteous and most importantly, he knew what he was doing. He diagnosed the problem right away and was very clear when explaining it and the work that was necessary. When completing the work, the tech hit a snag (literally) that kept him on the job hours longer than he had anticipated. Nonetheless, he kept going until the wee hours and returned bright and early to finish the job. At the end of the job, he did what he said he would do and charged us the amount we expected to pay, even though additional materials were required due to the unexpected issue. Ziggy was a star - a Homestar. If you run into plumbing issues, i hope that you are lucky enough to be serviced by a true professional like him.”

    fbisram from East Garry

  • “Had a very positive experience with Mr. Rooter replacing "Y" valve joint in underground sewage pipe that was causing a back up. From first call to unclog, through to digging and replacing joint piece, everything was done in less than 24 hours including an emergency fix Saturday evening and a full repair Sunday morning. Great service! Pricing competitive and fair - would recommend and use again. Kudos to Travis Magee for turning this unpalatable experience to a fast efficient fix.”

    Linda Morrish from Toronto

  • “We found a leak on our dining room ceiling so we looked up several plumbers on Homestars. I wish I had called Mr. Rooter first because the first individual who came to open the ceiling and perform an estimate from another top-rated company on Homestars (not Mr. Rooter) quoted me a price 3x what the job was worth and wanted to sell me a new toilet as well! I called Mr. Rooter for a second opinion and John came by. Although John seemed a bit rushed and wanted us to make a decision quickly (which was tough given that we were told opposing information by another plumber), John quickly diagnosed the problem, quoted honest prices that were written down in his manual, and fixed the toilet flange in no time (and we did not need a new toilet). John is very experienced and does professional work. Although it was already pretty late in the evening, he did the plumbing home inspection for us as well and gave us some helpful tips. Thanks for a great job - we'll certainly call Mr. Rooter again for our plumbing needs.”

    R. Stephen from Toronto

  • “I phoned Mr. Rooter late on Thursday and they told me someone would be at my house at 9:00am the next morning. The technician showed up exactly at that time right after a pre call. He assessed the problem and the issue was worse than expected. He kept me in the loop and provided various solutions and recommendations. He was awesome. The quality of his work was great. Thanks Richard”

    Lisa Ritchie from Toronto

  • “Ziggy responded to my call very quickly. He replaced the hot water tank within a couple of hours and left the area very clean. Very efficient, clean and polite. Thank you Ziggy.”

    Valerie Ainsworth from Toronto

  • “I contacted Mr. Rooter for a second opinion/quote on what I thought had been a clogged toilet. I had been advised by another company that we had an issue with the pipe, which needed to be replaced under the house (at a cost of $2000+). When Marc from Mr. Rooter arrived, I gave him all the details. I asked him to take a look and then quote on the job. Marc spent quite some time looking around and then told me what the problem was - a clogged toilet. He offered to use a snake to try and clear it out and he was able to! Marc saved us over $1800! Mr. Rooter provided good, honest service - would highly recommend.”


  • “While other companies send out so-called technicians, Mr. Rooter sends you liscensed plumbers who are experienced, methodical and professional. We had a leak in our basement and while another plumber came to our house without tools and tried to blame it on our roof, the Mr. Rooter plumber got right to work, explained the entire process, and was very respectful of our home. They came when they said they would,and kept to the anticipated timeline and budget. We will call them again and recommend them to friends and neighbours. Service like this is so rare these days. Thanks!”

    Jan from Toronto

  • “Travis was very helpful, honest, and flexible with what was required. We are very satisfied with the work done and the time in which it was completed. We would recommend Mr. Rooter. thanks.”

    Sal Greco in Toronto

  • “Over the last 10 years, I've needed a plumber twice. Both times it was Sasha from Mr Rooter. In my line of work as a realtor I see some major botch jobs in homes and I'm very skeptical. In this case, the process is always amazing. He's polite, clean, efficient and professional to a tee. He's the only tech I will call or recommend so you better keep him there for a long time :) -Paul @UniqueToronto.com”

    P. .

  • “They came in to inspect a clay drain pipe, that I was told by another company had collapsed (and they were using scare tactics to get me to let them do the work the next day for $3000). Well, Mr. Rooter did the inspection - informed me that the drain did not collapse and that, yes, being a clay pipe and with the trees out front, it will have to be replaced eventually - but it was not urgent by no means (could be years). Very clean and professional. Thanks Mr. Rooter! (and shame on the other company with a similar sounding name!)”

    Del in Toronto

  • “I was impressed with their follow-through. Mr Rooter dispatched a technician named Will, who arrived at my store in less than 2 hours. He spent over 2 hours providing a detailed quote. I had a number of repairs that needed to take place. He sourced the parts and completed the work in the same day. I would definitely recommend them to anyone. I have had many of plumbers since I have been in business and none of them have been as reliable as Mr Rooter -- ask for Will Vincent”

    Kim in Toronto

  • “Soon after discovering a burst hot water pipe/hose had flooded our kitchen and part of the basement, we called Mr. Rooter. They sent over a tech within 2 hours of the call (and updated us twice during that time to advise how long we would have to wait). The tech (Richard Crump) arrived at the promised time, and within minutes, began working on repairing the damage. I was very impressed by his expertise and professionalism and wouldn't hesitate to use Mr. Rooter or Richard's services again.”

    Randy Mauskopf in Toronto

  • “I have had Mr. Rooter repair my flooding problems on 2 previous occasions. They repaired the pipes efficiently and in a timely manner. They were so pleasant, easy to communicate with and fixed each of the problems they found. I also had my drain pipe lined so that it would protect the old drain pipe from causing a flood. We had a flood recently and they investigated everything and found it was the result of a blocked pipe on the city side and blocked eaves troughs. Travis arrived at my home immediately and called his manager Fred and they spent several hours investigating until they found the cause. There was no charge for all of this work because they found the work they had done previously was fine. I have been so ripped off by plumbers I found in the yellow pages, but Mr. Rooter was amazing. Fred and Travis were excellent. If anyone ever has a flood in their basement, they should call Mr. Rooter.”

    Shelley Kestenberg in North york

  • “Ziggy was very punctual. He explained in detail the steps needed in order to complete the job. Ziggy answer my questions with patient. He provided with an accurate estimate of the job. After he completed the job he reviewed. Excellent job I would not hesitate recommending Mr. Ziggy (Mr Rooter) services”

    Lety Ibarra in Scarborough

  • “We called Mr. Rooter about a sump pump problem from a previous installation. Will was the technician and he totally surpassed our expectations. He was friendly, courteous and really, really helpful. And there was no charge for the visit. I would completely recommend him for any plumbing work and I will definitely request he comes back if we ever need work done. Great job! THANKS!”

    Joe on Brunswick

  • “Up untill today though all of last week we were having major renovation done in our basement, and that's exactly why we needed a good company to get a new wash room set-up and running for and additional sector of the basement. The team did a great job and a clean job I have to say. They made sure the workplace was tidy after the job, the cost for the project was reliable, and the time promised worked according to as said. In short, definitely recommended to everyone.”

    Racheal in Oakville

  • “Richard Crump arrived as scheduled and evaluated my problem quickly - a pipe under the sink had been sawed through after an insurance claim 5 years earlier, and it appeared the contractor who did that was aware of it as it was siliconed and plastered. Richard knocked out a bit of wall to further investigate, and it was luckily a straight pipe, so relatively quick to repair. He cut the pipe off and installed a new PVC joint. He was very tidy and cleaned up promptly after himself. He also fixed a basement toilet in a matter of minutes. Richard was polite, genial, friendly, efficient and demonstrated expertise in his field. I loved his little bottie shoe cover & nail files. I would highly recommend him to anybody! Thanks, Richard.”

    Mari L in North york

  • “Drain had been acting up for a couple weeks leading up to "the event". Was washing dishes one night when water started to back up in the sink. Used a plunger as I had many times before to remove the clog. Normally, some junk flows back into the sink and everything is back to normal. This time brown sludge began oozing back into the sink! Had never seen this before... Sink started to fill. Slowly but still it was flowing and I couldn't get it to stop. Googled for a plumber near me and found Mr. Rooter. Called them and explained the emergency. Somehow they got here within a half hour and attended to the sink before it completely overflowed onto my brand new tiles!!! The guys were extremely friendly, and considering how quickly they arrived, the price was right. Sink hasn't had any trouble since then (two months ago). Thanks Mr. Rooter!!! You've secured a long time customer now!”

    Bo Cran in Toronto

  • “My plumber is Joseph. Super friendly guy. The job was done quickly and competently. The leaking valve was fixed in no time. Overall, I'm very happy with the services I received.”

    Benjamin Choi in Toronto

  • “Richard Crump and his trainee Monty arrived for what should have been a couple of hours work. Several hours later, they had removed a toilet upstairs, found the source of a leak with their camera, cut through the living room ceiling drywall and repaired/replaced damaged pipes. The quality of their work and their customer service was the best we have ever seen. The charges were reasonable and the appointment was available right away and at a time convenient to us. They explained their work and what to expect throughout the entire project. We signed up with Richard for the Mr. Rooter Advantage Plan membership as we plan to use him for future plumbing service. Thank you all very much for a great experience. Nancy and Seymore”

    N. Gan in Scarborough

  • “another great, fast job from Mr. Rooter. Very satisfied with the responsiveness of the team and the plumber that was sent. will definitely use them again. thanks agin for fixing what i couldn't.”

    Todd in Little Italy

  • “Will was very professional from the beginning of the job right up until he left. He noticed that we were having another issue wih our sick and point it out to us.”

    Dana in North york

  • “Will made a repair for me in an efficient and professional manner. He was informative, the work looked amazing, and he was a pleasure to deal with. Next time I need plumbing work done I will call and ask for him. Thanks for the quick response, and your help. Cheers, Daniel”

    Daniel in Toronto

  • “I called Mr Rooter for this servive Travis was the Plumber doing the work AMAZING YOUNG MAN,VERY EFFICENT...AND THE REST OF THE Crue were great aswell very clean...hight standart, i highly recomend the company... THANK YOU TRAVIS AND THE REST OF THE CRUE... Maria Thompson”

    Maria Thompson in York

  • “I called Mr Rooter on Sunday night and in under an hour Joe came to inspect the problem. Joe was extremely knowledgeable and professional. The problem was much bigger than expected so he had to come back the next day. Joe fixed the problem and my drain is working better than it ever did. If you need a plumber, give Joe a call!!”

    Laura in North york

  • “Started the project on my own but found I did not enough of the right tools and strength to complete the job in my condo. Condo water shut off valves were not totally shut off and found this out after starting to take apart old fixtures with water dripping constantly. Called and within 2 hours Mr Rooter was able to stop the drips and get to replacing the fixtures. George Replaced the 40 yr old rusted bathroom fixtures and explained why the stuff I bought from home depot could not be installed on the tub and what I could do to make the current tub shower fixtures work like new and look like new. Very professional and knowledgable. George bailed me out of a project that I started but could not finish. thanks.”

    Norine in Toronto

  • “We had a great experience from start to finish. Will was the plumber who arrived at our house. He was so friendly and helpful. He did his best to explain everything to me in a way that would make sense, as I know little to nothing about plumbing, and gave us good advice for keeping the job as low-cost as possible. The work was done very professionally and meticulously and he cleaned everything up perfectly. Thanks, Will!”

    ally in Scarborough

  • “Our sewer line had backed up just weeks after moving in to our new home. Phil from Mr Rooter came out with in an hour to help us out. Phil was very knowledgeable and patient with all my questions and concerns. He was able to fix the problem and helped us out with a restoration company to clean up the horrible mess in the basement. I will most definitely recommend Phil to all my friends.”

    a in Toronto

  • “Ithe toilet was clogged and it overflowed so i needed them right away, they came in 40 minutes and had all the tools to have it done! the job was done in 30 min and everything was solved ! Despite the price that was a bit sour my experience was good. Congrats for the nice friendly job ;)”

    Susan in York

  • “I called Mr. Rooter after noticing a leak in my bathroom sink plumbing. Plumber Joseph Di Sefano arrived within 1 hour. He quickly accessed the situation and advised what the solution was. He soon got to work and within 1 hour he was done. Joseph was very, very polite, efficient and effective. His uniform was tidy and he seem very organized. Thank you for the quick service Mr. Rooter!”

    T Downtown

  • “Thank you guys! Our bathtub plumbing has been bad for over 6 months - it never drained well and by the end of a shower you'd be standing in a few inches of water. When you turned on the bathroom sink, a puddle would start freakishly appearing in the bathtub! We tried pouring really harsh chemicals down it but the problem just got worse. Eventually it stopped draining altogether - in the middle of a heat wave when we all needed a shower badly. To make matters worse, because of the backed-up water, there was water actually leaking out of the light fixture in our kitchen (which is right under the bathroom). Their guy Joe Di Stefano came over on the weekend. In under 15 minutes he had fixed it completely. He also chatted with us about plumbing, told us some entertaining stories, and was extremely professional and friendly. He seemed really knowledgeable and experienced. Now the water drains instantly. It's been a month and still excellent drainage. He was also correct that once the blockage was cleared, the leak in the kitchen ceiling wouldn't happen again. I feel a little sheepish that we didn't call earlier instead of waiting so many months. Would definitely use again because of the results and great customer rapport. Would recommend to others!”

    Em in Toronto

  • “I had a clogged sink that I had been struggling with for a while. I decided to call Mr. Rooter to fix the problem after reviewing the stellar reviews they had received from Home Stars. Within an hour or so of making the call Ziggy showed up to assess the problem and provide a quote before commencing any work. He did an excellent job and even cleaned my sink afterwards instead of just leaving it filthy. He even suggested an environmentally friendly drain cleaner that Mr. Rooter sells to it's customers. I loved the fact that they have a more eco friendly cleanser instead of the toxic chemical kind. I purchased a bottle for maintenance. I would recommend this company to everyone.”

    Susan Hayward in East york

  • “I had Joe visit this morning to do a few jobs. He arrived on time and did what was required in a professional and courteous manner. Although expensive, I was very happy with the work done.”

    Gerry KElly in North york

  • “I was surprised at how fast their response was. George showed up within about 2 hours from my initial call. He was pleasant, courteous and very clean about his work. He had the job done quickly. He explained everything he was doing and how to prevent it in the future.”

    Linda in Brampton

  • “I had a nightmare situation on my hands; my basement walls were literally pouring water during a rain storm. I had called Mr. Rooter and within 40 minutes Phil was at my door, helping me at top speed to move the drain pipe out of the way and reduce the flooding. He walked me through the issues that were causing this to happen, answering all the questions I had. Over the next few days Phil was here, repairing the sewer that needed to be snaked, making sure that the area was excavated properly and that the drains all worked properly. I couldn't have imagined a better service, more polite and caring individual or better troubleshooters than Mr. Rooter and there team of professionals.”

    Christina in Toronto

  • “We called Joe as we had a clogged drain and he arrived on time, ready, willing and able to fix the problem. He was very professional, friendly and got the job done very quickly. Joe was very willing to answer our questions, and was not pushy about selling services. We will call Joe again for our next plumbing problem!”

    Stephanie in Toronto

  • “Phil and Cesar arrived on time and were able to complete the job on the same day. Phil was very courteous and explained everything very clearly. Gave a fair quote and no pressure tactics, allowed me to make my own informed decision. Wonderful job and clean up after. Thanks a million for a job well done.”

    sabiha in Scarborough

  • “We had to have one of the drains replaced in our basement because there was a terrible sewage smell which they said was due to the drain being broken. This is a bigger job and quite expensive. It required jack hammering through our tile floor but the hole they made was as small as possible. The two guys who did the work were really nice but they send someone different than the guy who came to give the quote. They did an amazing job cleaning up and keeping the mess to a minimum. They leave the job with a concrete base but it is up to the homeowner to replace tiles or carpet that goes over top-but we knew that when we started. Other companies charge just to come and see what the problem is but mr rooter did not. They even put a camera down at no charge. My only issue is that I would have liked to know that both needed repair at the initial estimate rather than repairing one and then finding the sewage smell is still there because they are both broken. We still need to replace the other drain but are holding off as long as we can because of the cost”

    Michelle in Toronto

  • “Our faucet was leaking for the last few days. We called Mr. Rooter today as it was getting worse. I had paid for a membership the last time we used Mr. Rooter. Joe, the plumber, came over. He examined the situation he put some thread tape on the threads of the pull handle but it was still leaking from the hose. Upon further examination, he told us he could repair it but it would likely need to be fixed in another 3-4 months. The cartridge was also worn. I asked him if it made more sense to but a whole new faucet and he said yes. I told him we wanted the same kind, which was a KWC, but Mr. Rooter does not sell it. I will go and buy one tomorrow and call Mr. Rooter to install it. Before he left he gave my 2 year old a lollipop and was on his way. There was no charge for the visit and no pressure to fix parts that would likely need to be repaired again in the next year or so because of the age of the faucet. I had a very positive experience with Joe and Mr. Rooter.”

    Djenane in Toronto

  • “My technician John was prompt and worked efficiently. He did good quality work and completed the job quickly. I would recommend John to others, however I do find the company's pricing expensive.”

    Linda in Scarborough

  • “We called Mr. Rooter to check for issues with our sewer line. We noticed a sewage smell in the basement and were not able to find a blockage ourselves using a snake. Mr. Rooter sent over Phil Stinner, a Plumbing Technician, the same night we called. Using a camera, he found that the clay pipe leaving the house had collapsed. Phil called in utility locates and booked a crew for the next morning. The excavation crew was amazing! They dug three small holes to access the pipe and replaced everything in only 2 days. When they left, you couldn't even tell they had been here. Everyone we dealt with was professional and courteous. We will definitely call Mr. Rooter again if we need a plumber.”

    Amy Illingworth in East york

  • “Plumbing Technician Joseph Di Stefano quickly diagnosed the problem and with precision and honesty solved it super fast. Great, fast acting company with courteous, talented and professional technicians! Thank you so much Joseph!”

    David in Toronto

  • “The shower in my basement was backing up. The plumber that I call for small things didn't have the tools to fix it and told me to call Mr. Rooter. I called them at 8pm on a Sunday night. They sent Joseph Di Stephanio in a couple of hours. A quick response was important to me because I didn't want the basement to flood. Joseph was great - friendly, knowledgeable and efficient. He cleared up the problem and then walked me though everything that I needed to know in order to keep it clean.”

    Carol King in Scarborough

  • “Joe from Mr Rooter installed a toilet at my Mom's place this past weekend. He was on time, efficient, helpful and ver thorough. I would recommend Joe and Mr Rooter any time. Paul”

    Paul Turner in Scarborough

  • “Mr. Marc Resendes was right on time, immediately assessed the problem and fixed the leak in less than 40 mins! These guys are awesome. I would definitely call them again for any plumbing issues.”

    Matt K in North york

  • “Joseph Di Stefano cleared our drains for us in an emergency situation. He showed up faster then the time promised and he was very efficient with his work He was very friendly and courteous. I would definitely use this service again!”


  • “We had a slow draining sink that we chose to live with the last few weeks. Soon as the toilet plugged up I went on homestars and found great reviews for Mr. Rooter. Joseph arrived, walked me through the issues, explained the cause and cure in great detail. Went straight to work and we were running in no time at all. Joseph Di Stephano was extremely friendly, gracious and all around nice guy - and he fixed the problems quickly! Highly recommend him to anyone & everyone”

    Tom East York

  • “In attempting to replace a cartridge in a kitchen singl lever tap that was constnly dripping, I encountered a problem in the re-assenmbly of it. I called Mr Rooter and got a great reception on the phone. The receptionist assured me it could be fixed and a service guy would be there within the hour. John Dima arrived shortley thereafter, and proceeded to work on the tap. In short order he assessed that the tap was broken and presented a plan to replace it as well as some other modifications to the shut off valves. I approved the work and now have a new, and better functioning tap. John worked quickly, did a GREAT job, and made sure everything was in perfect order when he left. He took pride in his work and made sure I was satidfied, including ensuring there was no debis left behind. He took care of some things that were bugging me for years and I appreciated that. John can come back ANYTIME.”

    Ryk in Agincourt

  • “Mr. Joseph Di Stefano was very polite, very efficient and very clean. When he came to our door the second time, he knocked and waited for us to open the door. Other servicemen have just entered. He cleared our clog, which was very bad, in approximately 30 minutes.”

    Charlene Garten in North york

  • “Joseph from Mr. Rooter got to our house within an hour and after only a quick look over what was going on with our plumbing he instantly knew where our problem was and how to help! Not only did he do the base service of unclogging our drains he also made sure to show us how we could do preventative maintenance to our DWV in order to better keep us from having to do this again in the future. Joseph was quick, clean and efficient and he was very friendly and eager to help as well! If Joseph gets a chance to read this, thank you so much for coming by today and helping us out - we REALLY appreciate it!”

    Adam Piercey in Toronto

  • “Joseph was great - came within 1 hour of my call, got the sunk unclogged in record time (this on a Saturday), and was very courteous and considerate - insisted on putting on booties on his shoes even when I said it wasn't necessary. Excellent service - our membership was well worth the money as we don't pay for the service call only the services, even on weekends. Normally I try to use independent companies for my contracting work but for plumbing it's Mr. Rooter all the way!”

    Susannah in Toronto

  • “Joe was very helpful and fixed our sink! There were straws In there and he got them all out. Thanks Joe! And thanks for being so reliable as well. Next time we need some servicing we will be sure to ask for you.”

    Colborne Lane Restauranr in Toronto

  • “We recently moved into a custom home and discovered that there were outstanding plumbing issues that needed to be resolved to be compliant with building code. After reading very favorable reviews on Homestars, we contacted Mr. Rooter to help us install a backflow preventer for a bidet. When John came onsite, he installed the backflow preventer, but just to be sure it was the correct part, he contacted the Town of Markham Inspector. Upon learning that the bidet called for a special part (that was not the one he installed), John explained that he would order the correct part and install it for us. Once the part arrived a few days later, John's colleage Mike came onsite to install the part, taking careful steps to hide the tubing behind the bidet. This experience with John and Mike was great, the extra steps that both took to: a) contact the Town for us to make sure the right part was installed, and b) make an effort to hide the ugly tubing, shows the high level of service they take to go the extra mile for a client. Thank you Mr. Rooter.”

    Andrea in MARKHAM

  • “Thank you Mr. Rooter (in particular, Fred Colley, the operations manager) for all your help with the inspection of my mother's sewer system, and all the helpful suggestions that were made. You went above and beyond in a difficult situation, and were professional and honest. Thanks also to the plumber Zygmunt, who was so kind and patient with my elderly mother.”

    Alex in Toronto

  • “Marc from Mr. Rooter did a great job swapping out our old hot and cold shower taps with a new mixer, and installing a new tap in another bathroom. We have used Mr. Rooter many times and always find them to be very progressional and reasonably priced. We bought the "Lifetime" membership years ago and it has been a very good investment.”

    Kathie in Toronto

  • “Ask for Jafaru. Fantastic service on a Sunday! Quick and professional. Jafaru was courteous and great to deal with, explaining exactly what the problem was and then going to work to fix it. We're very grateful.”

    mhassell in Toronto

  • “Saturday night, 11:00 pm. Leaky faucet, didn't know what to do. I called Mr. Rooter. They were here within the hour and sent Joseph Di Stefano a very professional and knowledgeable plumber, who was able to assist me. Thank you Joseph and Mr. Rooter!”


  • “I called on Thursday and was able to get an appointment right away for the time that I needed. I received a call letting me know the technician would be within 30 mins (which he was). The technician was professional and was able to explain my problem with in seconds of my explaination. I am very happy with this experience.”

    Katie Kij in Scarborough

  • “George the plumber from mr rooter did an excellent job with diagnosis and repair. Afterwards he did an excellent clean up. I was very impressed! Certainly i will be using them in the future.”

    romeo bruni in York

  • “Joseph of Mr. Rooter came into my life when my toilet broke down. I have always been wary of having items in my home serviced, but after listened to Joseph and watched him work, I was put at ease. He came the day I called to fix my toilet and it was found I needed a new toilet, so within one week I had my new toilet installed and working well. I had my water turned off in the house and for some reason my toilet didn't flush properly after that. I called Mr. Rooter and Joseph came the very next day. What had happened was the hose in the tank had come off. It took him one second to fix it. Boy I felt stupid, but Joseph is a very polite gentleman and put me at ease. Also, no charge. I have nothing but good to say about Joseph and if you need someone call him. Dale Kennedy”

    Dale Kennedy Scarborough, Ontario

  • “The plumber, Joseph De Stefano, was on time, (actually early), polite, very clear in his explanation of the task at hand, got right down to business, and didn't stop until he was done. In spite of the difficulties my particular problem presented, he never uttered a word of complaint, and demonstrated a rare level of competence and professionalism. I deal with a great many contractors, and I was very impressed.”

    Daniel Peterson in Toronto

  • “Professional, courteous and efficient service. My confidence in Mr. Rooter began from my first call - person taking my call was professional but friendly. She told me that I would get a call back to confirm my appointment and asked approximately what time I'd like to receive the call. The confirmation call came in at exactly the time promised. I was asked if I'd like a morning, afternoon or evening appointment. Then I was given a choice of time. A call came in the day of the appointment to tell me that Marc was on his way and will be here at the expected time. True to their word, Marc was here on time and was professional, courteous and efficient. Great service. Would definitely use Mr. Rooter again.”

    Lidia in Toronto

  • “service timely and great- came on time and Joseph a great guy and most neat professional and efficient worker . it was a pleasure doing business with this individual and company. I would highly recommend them for any plumbing needs henry”

    henry in North york

  • “Plumbers Phil Stinner and Joe Locker came to our home to detect and repair water hammering issues. Working from the basement to the top floor they were able to correctly locate and correct the problems that other technicians/installers were unable to do. In addition, these skilled technicians discovered additional issues from a recent installation that will now be properly addressed. These are professional guys who know their stuff! Thank you.”

    Jordan in North york

  • “I called Mr. Rooter on a Saturday afternoon because my bathroom sink was clogged. Mr. Rooter dispatched Mark Resendes within about 2 hours and he fixed the problem in less than one hour. He did great work and explained the problem clearly.”

    Andre Mayer in East york

  • “Quick response. Very courteous, knowledgable and equiped with both knowledge and tools to do the job. Explained cost and work needed to be done upfront. No hesitation recommending them. Marc Resendes and George were plumbers responsible for the job”

    ray in North york

  • “The service was extraordinary starting from the friendly front line receptionist who received my called and arranged for a plumber within the hour. Marc . The Plumbng techinician assigned, arrived on time and was able to detect the issue within seconds. He gave his recommendations and was able to fix the problem in an orderly, efficient, effective and very professional manner. Clearly, Marc is a plumbing techinican with a great wealth of knowledge, goes the extra step, produces clean quality work, and is very passionate about his work. I would recommend Mr. Rooter and specifically I would request Marc for all your plubming needs. If you are looking for quality, knowledge, honesty and cost effectiveness, call Mr. Rooter.”

    jb in Toronto

  • “Excellent service, great advice and friendly advice. I would recommend anyone to call Mr. Rooter and ask for Marc Resendes becaus