What People Are Saying
About Mr. Rooter Plumbing of Golden Horseshoe

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  • “August 5, 2016 was a very good day for us! That's the day Lou B. arrived to complete Mr Rooter's annual inspection for us. Lou completed the walk through with me and then followed through with a number of upgrades and preventative maintenance repairs. I found Lou to be an exceptionally competent and professional serviceman. He is an effective communicator and is 100% Customer-centric. Lou answered all my questions & made suggestions for our consideration. He was well organized and left each task area neat and clean. Lou also kept us informed as the work progress. Lou is an asset to your organization and business. While this wasn't the first time we've relied on Mr Rooter.......it certainly won't be the last! And, I will be requesting Lou to complete another upgrade for us soon. Thank you Mr Rooter and Lou..... By the way...5 stars is not enough to express our satisfaction”

    A. Jenkins , Fonthill, ON

  • “I left a review earlier this morning - 10 Stars for Lou B. However, I also want to send accolades to Sherry on Dispatch. Sherry is delightful to speak with , she listens carefully and addresses any "parameters" her customers may express. Sherry is empathic to her customers needs. Dispatch isn't an easy job...as she must effectively communicate with customers in distress, balance the needs of Mr. Rooter's service technicians ......and, of course, she switches gears to expertly tune in with happy (repeat) customers like me. ¯\_(ツ)_/¯ So.....10 Stars to Sherry too”

    Anne J. , Fonthill, ON

  • “I had a huge back up in my basement and Ian showed up on a Saturday which was great because no other plumber would even answer their phone. He quickly found the issue to be a problem on the city side by using a drain camera and it is a huge piece of mind knowing this. The hanks again for all the help.”

    Daryll S.

  • “Louis came to my home to fix my leaking sink in the kitchen. He was very well trained and knew what he was doing. He was very polite and clean. This is my first experience with Mr. Rooter and I will surely call again. He was very trust worthy and did a great job. My plumbing is quite old and he restored it to the proper up to date plumbing.”

    Ruth L.

  • “Bryce arrived on time and was a pro from start to finish. Took time to listen to our situation and explained everything he was going to do, how & why. He even cleaned up the mess we made - he wasn't the one to make the mess. He was personable, friendly and offered great customer service. We were very happy to have a stubborn plugged drained cleared in just over 35 mins. And all for one flat job fee. As great as the experience was, I did joke with him that we hope we don't need to see him again! lol”

    Michaela A.

  • “Jamie C. was friendly and professional. He answered all our questions with clarity. It was a pleasure to deal with him. We are happy with the job that he did and the way he cleaned up after the job was completed.”

    Brian R.

  • “Great service, fantastic staff! Where have these guys been all my life?”


  • “Chad was awesome . . . he was very knowledgeable, friendly and believable. I trust his assessment and recommendations.”

    Anton F.

  • “Jamie was prompt, courteous and did a great job, solved the problem quickly.”

    Pamela O.

  • “We would like to let you know how pleased we were with the work Louis B. from Rooter Plumbing did on our clogged drains. He showed every part of the problem and explained how he fixed it. He went out of his way to show us potential problems that would need to be looked at in the future. The service was the best we have ever received.”

    John N.

  • “Jaime did an excellent job fixing our toilet. He was quick & efficient”

    Brigitte M.

  • “I was very happy with the service I received from Louis. Very professional! Thank you for your assistance in our home. Have a nice day.”

    Grace D.

  • “Bryce B. did an excellent job of clearing our kitchen sink drain and of adjusting all loose fittings. He explained the problem, gave a cost and completed the job in a timely fashion. As senior citizen customers he treated us with courtesy and it was a pleasure to have him working in our house. He represents your company very well.”

    Ken M.

  • “This was the first time I have ever needed anyone in any Service industry in my home. I didn't know what to expect. I am SO thrilled I chose Mr. Rooter. Bryce B showed up on time and looked very clean and professional. He walked me through what was going on and offered me solutions that would take care of the problem. He was efficient and very mindful of my home. He then cleaned up after his work was completed and left everything spotless! I would recommend this company to everyone and especially Bryce. Thank you so much Bryce for making this an enjoyable experience for me.”

    Elaine L.

  • “On March 8th, we were visited in our home by technician Bryce. He posed some basic questions related to our problem and then proceeded to survey the relevant plumbing area of the house. He quickly arrived at a couple of viable solutions and provided his own advice of what he felt would best alleviate our problem. He then proceeded to retrieve his equipment and carry out his work. Everything was done professionally, courteously and with our best interest(s) in mind. I would recommend Bryce and others (ie, Chad who has provided similar service for us) from Mr Rooter Plumbing for any other who may be looking for excellent plumbing work at reasonable prices. Additionally, the telephone service rendered by the caller personnel is efficient and facilitates arrangements for service at a time convenient for everyone concerned keeping in mind the relative severity and urgency of the problem(s) at hand.”

    Heather C.

  • “I placed a call on Friday evening 11:30pm to Mr. Rooter to make an appointment on Saturday Morning for a backed up Sewer Drain, the lady that I talked to on Saturday morning had received the information from the After Hours Service Line attendant and said I could expect the Plumber Bryce to be at my Address within the hour. He was there as specified right on time, very professional and courteous Bryce was excellent, explaining the Do's and Don'ts about using the lets call them luxurious types of toilet paper this helped when I was explaining to my wife lol as all husbands know its a touchy subject, all I can say is thanks and much appreciated.”

    Andrew C.

  • “Once again, I have to thank Chad for being extremely professional and for spotting potential future issues with my existing under sink plumbing. He went above and beyond to make sure that everything was installed well. I also have to thank Sherry (I hope I have spelled this right) for resolving a scheduling issue that would have caused me to waste half a day off work.”

    Owen O.

  • “A day that started stressful ended well! The Mr. Rooter operator had someone at my house within an hour of calling! John H. from Mr. Rooter is a service professional extraordinaire. We normally just call someone we know to take a look at our plumbing issues, but this time we decided to fix the problem for good and call someone who really knows. So glad we did! Our sewage was coming out of our tub when someone flushed. John was friendly and professional, he fixed the blockage and now everything is working perfect. I received extra piece of mind when he guaranteed the work for a period of time - and the icing on the cake is on the way out he gave me a tip on how to fix my problematic door! Today John saved the day. Thanks, highly recommended!”

    Brant M.