Read Our Reviews

Be the First to Leave a Review

Write a Review

    Please select your rating.
  • Please enter a name for display.
  • Please enter your city name.
  • Please select your province.
  • Please write a quote.
  • Please enter your review.
  • This isn't a valid email address.
  • Mr. Rooter

    Great Work On A Tough Job!

    “A previous owner of my house had really taken some shortcuts with the pipes under the bathtub years ago. It was a Mr. Rooter technician, engaged simply to unclog the drain, who pointed out that there was moisture building up behind the drywall. He gave me estimate on the spot but it wasn't until I saw the pipes dripping a couple of days later that I made my decision. Mr. Rooter sent Ryan over on a statutory holiday. On starting the work, he realized that the job was going to take longer than expected because of the extremely poor quality of work that had been done by the previous owner. It took 5 hours with a trip to a supplier (on a statutory holiday!) to finish the job. But now, even I can see how much improved the situation is. Many, many thanks.”

    Read moreless
  • Mr. Rooter

    Problem was solved quickly and within quote.

    “After receiving quote, job was done efficiently. Problem was solved quickly and within quote and also received good tips so that hopefully I would not have same problem again.”

    Read moreless
  • Mr. Rooter

    A breath of fresh air.

    “Amy was very kind and very patient. I have not been well and I expressed that to her and i explained to Amy that the mild strokes have left me at times with a slow process of conversations. I had to cancel my apts twice because of ill-health and yet Amy was just as kind and helpful as she was every other time. I worked in the service industry for 16 yrs and know all-to-well that it is not easy having to deal with people daily. Amy is a breath of fresh air. I only wish that more were like her. Too many that work with the public should not be doing so. However Amy is not one of those people. Thank you Amy for all that you do and for making the days that I spoke with you brighter days for me.”

    Read moreless
  • Mr. Rooter

    Great Work!

    “An excellent job.”

    Read moreless
  • Mr. Rooter

    Definitely Recommend!!

    “Arrived in good time and completed the job in a timely manner. Also explained work in detail.”

    Read moreless
  • Mr. Rooter

    We will absolutely use them again. We highly recommend Mr. Rooter.

    “As a business it is a must to keep plumbing issues working at all times. On two different occasions we have had toilet and pipe problems. The guys (Greg H, Peter Y, Luca & Andrew) went above and beyond completing the maintenance. Andrew came in on his day off to complete his work he started the day before. We received quotes on the spot and prompt service the next day. They were professional and friendly throughout the service call. We will absolutely use them again. We highly recommend Mr. Rooter.”

    Read moreless
  • Mr. Rooter

    My first choice for plumbing in the future will be Mr. Rooter.

    “Brendan O'Shaughnessy was very polite, courteous, and professional. My first choice for plumbing in the future will be Mr. Rooter. I am a first time customer, and very impressed!”

    Read moreless
  • Mr. Rooter

    Fantastic Excellent Service, I Will Definitely Recommend!

    “Curtis was amazing. We thank him for his excellent work. He was very polite, amazing at his work and very knowledgeable. He answered all my questions with detail. The work was spectacular, everything works like its brand new again. I will definitely recommend you guys.”

    Read moreless
  • Mr. Rooter

    I am very satisfied with the service and would highly recommend your company to my friends.

    “Dave and his assistant were very professional and explained to me what had to be done to clean the drain. I am very satisfied with the service and would highly recommend your company to my friends.”

    Read moreless
  • Mr. Rooter

    You will be so happy with the service!

    “Dave Moulton I would recommend him to anyone who has a plumbing problem. He was fast friendly and courteous you will be so happy with the service.”

    Read moreless
  • Mr. Rooter

    Job well done, friendly and professional!

    “David arrived earlier that expected came in accessed the problem right away and gave me the quote, job well done, friendly and professional. Explained the cost up front great job.”

    Read moreless
  • Mr. Rooter

    Completed the work very professionally.

    “Emrison explained the options and costs of the repairs clearly and completed the work very professionally. The work area was left clean and he was careful not to mark floors or walls in the process. The only surprise was that though I was assured by Mr. Rooter reception that there was no charge for the truck, there was, in fact, a $20 fuel charge added to the bill. HQ might want to be a bit more forthcoming when a customer asks a direct question about additional fees or surcharges.”

    Read moreless
  • Mr. Rooter

    They will be the one we call for any further problems!

    “Fearing the worst when everything backed up at our son's house, we called Mr. Rooter. Mike Constant was very pleasant and thorough, running the video feed through the pipe and breaking up the blockage while showing me that, apart from a few minor problems, the sewer line was intact and root intrusion was confined to one area which may be eliminated with "root eating" liquid. Mike will be the one we call for any further problems, but hopefully we won't need to!”

    Read moreless
  • Mr. Rooter

    The entire job was thorough, friendly and professionally executed.

    “From clarity of the estimate to the clean up afterwards, the entire job was thorough, friendly and professionally executed. Thank you”

    Read moreless
  • Mr. Rooter

    Friendly and professional at all times.

    “Hello,jJust a note to say we were very satisfied with recent service we recieved from Curtis. He was friendly and professional at all times. He clearly explained the process he planned to follow and the pricing involved. When the problem turned out to be more complicated than expected, he seemed to follow a very methodical process to narrow down the issue and, again, clearly explained the situation and what he planned to do. At the successful completion of the job, the bill was actually a little lower than I had roughly calculated so, the only surprise in the job was a pleasant one. Dealing with your office staff was also friendly and efficient. Will call again if the need arises.”

    Read moreless
  • Mr. Rooter

    Great Service!

    “Hope we don't need your service again but will call if we need to!”

    Read moreless
  • Mr. Rooter

    Awesome, Fast Service.

    “I called at 1PM and by 230PM the leak was fixed. David was very friendly and professional. Thanks! The customer service I received on the phone was exceptional as well.”

    Read moreless
  • Mr. Rooter

    Quick, Professional And Very Friendly Service.

    “I called late Friday night about my kitchen sink and dishwasher backing up. The technician arrived the next day in the time stated. Mike quickly diagnosed the problem and gave me 2 options to get it working. I chose to have him replace some pipes and he got the job done the same day. We hosted Mothers day dinner the next day with our sink and dishwasher working perfectly. Mike is professional, very knowledgeable and friendly. I would recommend Mr. Rooter from now on.”

    Read moreless
  • Mr. Rooter

    Mr. Rooter Is A Great Company!!

    “I called them to fix/install a couple of things in my kitchen and got a booking within a day. They did a really good job from start to finish and gave great advice. They are extremely friendly and made a usually dreadful experience into a great one. They even cleaned up the job site so couldn't tell they had ever been there. I will be telling all my friends about Mr. Rooter and their great work. Thanks”

    Read moreless
  • Mr. Rooter

    I would not hesitate to call them again!

    “I found the service excellent and Brendan O'Shaughnessy very good, fixed my plumbing to my liking. I would not hesitate to call them again if I have any problem.”

    Read moreless
  • Mr. Rooter

    BEST SERVICE EVER!!

    “I had a plumbing problem with my toilets not flushing, ended up having my three toilets replaced. Not only I am happy with the work that was done and the timeliness of the service, but Curtis the technician explained everything to me and answered all my questions with the utmost professionalism. I was dreading having to call a plumber, but I definitely made the right choice with Mr Rooter and feel I was treated very fairly.”

    Read moreless
  • Mr. Rooter

    Exceptional Service - Once Again!

    “I have dealt with Mr. Rooter for over 10 years now for both emergency issues and dealing with various plumbing updates in my home. I am very impressed that they make every effort to send the same technician each time and I always enjoy the professional approach, knowledge, quality service and attention to detail brought by Ryan. He knows my home, my concerns and was trusted with choosing new taps for both the main and upper level bathrooms for me just yesterday. I was confident he would make excellent choices on my behalf and he did not disappoint - I am thrilled with the look and quality of the product. In addition and normal for Ryan - he delivered top notch care and efficient repair while also updating my shut off valves in both locations. I enjoy working with Ryan and believe he strives to provide quality service to all the clients he deals directly with on behalf of Mr. Rooter. He represents Mr. Rooter with professionalism and consistently provides the highest of service level. I have had to make 3 emergency calls to Mr. Rooter over the years and am pleased to say - the response time was exceptional each time - technician arrived within hours of my call despite it being late evening. The dispatcher is always a pleasure to speak with and understanding that I have some unusual requirements having several parrots in my home. I am sorry that I do not have her name to mention here but - she has always carried out her part of the service with exceptional professionalism and care. On one emergency call - she called me several times to provide updates on the arrival time of the technician as he was on another emergency call at the time. I felt like she was personally invested in helping me resolve the issue. Thank you to Mr. Rooter many times over. I have recommended you many times over the years and will continue to do so with confidence. I have not been disappointed and each time your tech leaves - my home has been upgraded to better quality and I have the assurance that I have received QUALITY parts and service.”

    Read moreless
  • Mr. Rooter

    AMAZING work last night with our emergency plumbing situation!

    “I just wanted to thank Jeremy for the AMAZING work last night with our emergency plumbing situation in the garage. We were very lucky to have found someone to come out so quickly at 8pm on a Sunday night to help us out! Not only was Jeremy very considerate but also extremely polite and helpful. He explained exactly what he was going to do as well as other options. We highly recommend Jeremy and we are highly satisfied with the service that Mr. Rooter Plumbing of Ottawa served to us in such a situation. Thanks again!”

    Read moreless
  • Mr. Rooter

    Great Service - Lots Of Brownie Points!

    “I was very impressed that,when I called the morning of the service call, I was able to get a technician out in such a short time. The technician was very pleasant, sociable, and very personable. I might also add that the service call is based on job(s) and not per hour and a quote is giving to you beforehand and at every job. The technician was very reliable and cleaned up after his job. Mr. Rooter would certainly be at the top of my list for future jobs. Very pleased!”

    Read moreless
  • Mr. Rooter

    I was very impressed with the friendly, prompt and efficient service!

    “I was very impressed with the friendly, prompt and efficient service, from Ami in the office and Mike who fixed my plumbing problem. I would definitely use Mr. Rooter again and wouldn't hesitate to recommend your services. Thanks!”

    Read moreless
  • Mr. Rooter

    I would recommend Mr Rooter and Jeremy to anyone with drain problems.

    “Jeremy arrived right on time and was very professional. He clearly explained the cost up front, kept a clean and tidy work area, and did a great job getting our badly clogged kitchen drain working again. I would recommend Mr Rooter and Jeremy to anyone with drain problems.”

    Read moreless
  • Mr. Rooter

    The Best Of The Best!

    “Jeremy came to our home to install a new toilet. Mr. Rooter has done work for us in the past and we were always pleased with the service. We had Jeremy this time. He was all you would ever want in service ... prompt, efficient, and pleasant. He explained every step to my husband and informed us of other options we may be interested in. It is a rather personal relationship when a stranger is in the bathroom off the master bedroom ... but I was perfectly comfortable with him in our house. Family members arrived unexpectedly, a wild storm was building up and the house was getting noisy. Nothing fazed him. He left us with an immaculate bathroom, a working toilet and admiration for his work. We have before and will again recommend Mr. Rooter. Go Jeremy!!”

    Read moreless
  • Mr. Rooter

    Job well done!

    “Job well done! Thanks for such great service.”

    Read moreless
  • Mr. Rooter

    High degree of satisfaction in the work performed at my home!

    “Just a quick note to express my high degree of satisfaction in the work performed at my home yesterday afternoon. Both John Kent and Brandon McCarthy were extremely professional.”

    Read moreless
  • Mr. Rooter

    Quick and professional.

    “Liked the no pressure to do the recommended work, quick and professional. Also very kind to my young children, and sensitive to keeping noise to minimum, when possible.”

    Read moreless
  • Mr. Rooter

    Options Well Explained, No Pressure, Friendly Rapport, I Recommend This Company.

    “Not only was the line flushed out, but a tour through the line via the camera, with comments on trouble spots and possible solutions and areas for future concerns pointed out. I appreciated the discussion on preventive maintenance so as not to have the problem again so soon, seeing that I am a repeat customer. Some very good tips were discussed. Good technicians both, upbeat and jovial. A+ Thanks Guys.”

    Read moreless
  • Mr. Rooter

    Professional Service Above And Beyond.

    “On Saturday, March 4th we experienced a water leak from the tap which controls water flowing into our tub and shower in our en suite. The cartridge had to be replaced, however due to the age of the fixture, no replacement was available. Due to the weekend, I reassembled the tap, however unknown to us, the main shut off was not closing completely. We went to visit a family member in hospital not realizing water continued to drip into the tub and some was being deflected behind the wall, down onto our family room ceiling. Upon our return later, we noticed the water stains on the family room ceiling and made a call to Mr. Rooter. They took our name and later Mat Archambault called and said he would come by and check the problem. Mat and Nick arrived about 1:15AM, March 5, Easter morning. Once they confirmed the main shut off was not closing completely, they had us call the City, arrange for the water to be shut off at the street and they returned the following day at !1:45 AM to install a new main shut off, a new water control set for our en suite bath/ shower as well as shut off valves for the water supply to the bath tub. The work was completed in a professional manner, the clean up was excellent and their speedy response avoided more water damage to the ceiling in our family room. Both Mat and Nick were very polite and were helpful in helping us understand how the new shut offs worked and how the tap set was different from the old set. Before leaving,we asked Mat to provide a quote to install shut off valves for the water supply to our shower/tub in our guest bathroom. This was provided and we will be calling during the next few weeks to schedule this work for Mat and Nick. These two men are excellent ambassadors for Mr. Rooter and we will not hesitate to recommend Mat, Nick and Mr. Rooter to our friend and neighbours.”

    Read moreless
  • Mr. Rooter

    Quick, Very Helpful, Thorough.

    “Over the past month I had called two other plumbing companies to get help with a drain blockage in my basement. They never returned my calls. Yesterday morning I found Mr. Rooter online and entered my issue using their online trouble form. I had a call back within 5 minutes!! A technician was scheduled for 3PM. At about 3:15 or so I got a call saying that Jeremy would be at my door within 5 minutes. He arrived in about 2 or 3 minutes. Jeremy not only solved the problem with the drain but he discovered a badly rusted sink and a leak with the hot water faucet. The leak was in a closet under my basement stairs and I never would have seen it until the water damage was extensive if he hadn't noticed it. The service was great, the problem was solved and I learned a lot! Thanks so much Jeremy!”

    Read moreless
  • Mr. Rooter

    Prompt, courteous and helpful.

    “Ryan was prompt, courteous and helpful. Attended to my problem and gave me advice on other situations I have as well as an estimate to correct those situations. I will definitely call the company again.”

    Read moreless
  • Mr. Rooter

    Friendly And Courteous!

    “Technician arrived within the time mentioned. Mike is a good humoured easy going fellow who took the time to listen and outlined what steps he was going to take to resolve the issue. No surprises he was up front. Within 20 mins the flow was working and i was back in business! Mike is very professional and always positive!!”

    Read moreless
  • Mr. Rooter

    Technician was here within 1 hour of phone call.

    “Technician was here within 1 hour of phone call and had clogged floor drain fixed within 20 minutes.”

    Read moreless
  • Mr. Rooter

    We are very satisfied and would recommend your service.

    “Thank you Mr. Rooter. We recently used your service for a clogged kitchen sink. We were able to get a tech come out immediately. Curtis was polite, courteous and professional. He explained the problem and what remedies there were to fix it along with the pricing for each strategy. Problem solved! From booking the appointment to the service and the follow up from the office to ensure all was well, we are very satisfied and would recommend your service. Thank you!”

    Read moreless
  • Mr. Rooter

    Thanks!!! Great Service.

    “The ice maker filter popped and created a break in the supply line, which lead to flooding the downstairs (of course, this all takes place in the evening). Before Michel even came out, Elaina and Greg helped talk us through the situation. Thanks to all three for helping fix the situation.”

    Read moreless
  • Mr. Rooter

    Excellent Service, Professional And Courteous Manner, A Definite Recommendation!

    “The Saturday morning that my waste water started to flow up out of the floor drain in my laundry room, I panicked. I looked on the Internet for help and found Mr. Rooter. My first contest was with the after hours dispatcher. Just speaking with him calmed me down. I received my service call quickly. The technician who arrived at my house was courteous and professional in his manner. After my explanation of what was happening, he made a few quick tests to determine the issue. Before he did any other work, he fully explained to me the costs that would be involved depending on the extent of the problem. He used the camera scope to view the pipes to find the blockage. He explained what he was doing and what was being shown on the screen as the camera went through the pipes. He was very respectful of my house. He carefully moved items that were in the area where he needed to work. Most impressive is that when he was finished, he cleaned up!! The business card that the technician left with me is going to go on the fridge, so I can call Mr. Rooter for any future plumbing that I may have.”

    Read moreless
  • Mr. Rooter

    Great Service With The Customer's Needs In Mind.

    “The technician was very helpful in giving me options and articulate in explaining them. He went the extra mile to find a practical solution for my problem. He also provided very useful advice and explanations regarding other aspects of my plumbing systems.”

    Read moreless
  • Mr. Rooter

    Had fantastic service both times.

    “This is the second time we have used Mr Rooter and have had fantastic service both times. The problem was diagnosed and repaired quickly. Service is always professional and both Jeremy and Peter went above and beyond to help us get functional again as quickly as possible.”

    Read moreless
  • Mr. Rooter

    Extremely satisfied with the technicians and overall service!

    “This is the second time we have used Mr. Rooter and are extremely satisfied with the technicians and overall service we have received. The work and cost were clearly explained before commencement. Matt, and also Luca previously, worked diligently and expertly in replacing the plumbing fixtures (shower, bathroom faucets) as well as earlier replacing a kitchen faucet and tidying up and optimizing a heavily congested area under the kitchen sink. We were well satisfied with their professionalism and manor in which they conducted their work.”

    Read moreless
  • Mr. Rooter

    Complicated Problem Resolved!

    “We bought a house with a problem we were not told about by the previous owner. Long story, but once we had Greg Hughes working with us to resolve the problem, we felt a lot better. Greg kept us informed, advocated for us and saw us through a complicated resolution.”

    Read moreless
  • Mr. Rooter

    Superior Service!

    “We had one of your technicians, Jeremy, come to check a problem we were having with our toilet. He was both courteous and professional and took a great deal of time with my wife to explain and answer any questions she had. We were both extremely impressed by his demeanor and attitude and grateful for the time and effort he was willing to give us. We will definitely recommend your company to our family and friends. Thank you Jeremy for a most positive experience.”

    Read moreless
  • Mr. Rooter

    With staff like them your business could do nothing but flourish.

    “We had two technicians come to our house today. Ryan Sherrer and Dan. Both were proficient with the task at hand. They installed a new septic pump and switch. While Ryan was gone to get the new equipment, Dan did a check of all our plumbing and informed us of potential problems that we would encounter at a future time. Both men and your receptionist that took my call earlier were polite, efficient and most helpful. Job well done Mr Rooter with staff like them your business could do nothing but flourish. Thanks again to you and your exceptional staff.”

    Read moreless
  • Mr. Rooter

    Thank you Matt for the excellent service you provided us.

    “We had two technicians come to our house. I will send two separate reviews. The first technician was Matt who fixed our leaking bathroom faucet. Matt was absolutely great. He was courteous and very knowledgeable and answered our questions. Our faucet hasn't worked this good. Thank you Matt for the excellent service you provided us. I would definitely recommend Mr. Rooter.”

    Read moreless
  • Mr. Rooter

    These guys are great professionals and we were very lucky to find them.

    “We hired a plumber to unblock a toilet pipe for us. They failed to do the job, charged us a lot of money and suggested that the wall needed to be ripped open and the pipe cut. We hired Mr. Rooter for a second opinion, they fixed the issue in a few minutes. These guys are great professionals and we were very lucky to find them.”

    Read moreless
  • Mr. Rooter

    Professional, friendly, knew his job, and did it well.

    “When I realized I was in over my head for competency to fix the problem, I called Mr. Rooter. the tech showed up when they said he would, he was professional, friendly, knew his job, and did it well. He answered all my questions to the best of his ability even as some of the questions were outside his area of expertise, yet he offered info and insight. On the other side of the coin, the only thing I can comment on is from my professional background as a Occupational Health and Safety advisor for a federal government department.....the tech was very careful to protect his hands with frequent reapplications of latex gloves, however at no time did the tech do any eye protection. I don't think there is a huge splashing issue, however, the eyes are a route of entry for certain diseases, and for a very short period of time, the tech was using a chisel and hammer and did not don safety glasses at that time either......”

    Read moreless
  • Mr. Rooter

    Absolutely no complaints!

    “While the result isn't the easy fix I was hoping for, Luca did a great job with the camera work going through the sewer drains. He quickly found the problem and gave a great play-by-play of what we were looking at on the screen. The appointment was made a day ahead of time (could have had same day service) and Luca arrived on time. He was very careful with our house and put everything back in place. Absolutely no complaints! Amy also did a great job as the voice of the company. I initially made contact through the website and she called shortly thereafter. Well done to all!!”

    Read moreless
  • Mr. Rooter

    150069472

    “I was very happy with the service provided by Ryan Sherrer. The catch basin at the foot of the drive was a disaster with about 20 years of accumulated debris. Ryan explained in detail what was required and also walked me through the finished results. The basin is now spotless and the drain pipe to the street appears to be clear. I was a little nervous about proceeding based on the original estimate but the final bill was lower than I anticipated. So all in all I am pleased I had this work done and based on Ryan's work would have no problem recommending Mr Rooter.”

    Ottawa, ON

    Read moreless